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Quality experience guarantee for our customers

Event Exeter are thrilled to have become the first team within the University to be accredited with the internationally recognised ISO9001:2015 standard for Quality Assurance. 

The accreditation is a culmination of months of hard work from the team, who attract regional, national and international visitors to host their conferences, events and functions. The team has demonstrated that they have set up and successfully implemented systems and processes which are fit for purpose and focus on their customers’ requirements. They have streamlined internal processes and focussed solely on their customers’ experience to ensure high levels of customer satisfaction.

Sarah Snow, Acting Director of Commercial Services, said:  “Continuous improvement is at the heart of the team’s ethos to ensure that we consistently deliver excellent customer experiences. I am absolutely delighted that the Event Exeter team has been recognised for their commitment. The team has invested a large amount of time ensuring we do things in the best way, which directly impacts on our customers. We will continue to review, adapt and make further improvements where necessary. The principles of ISO9001 will be consistently embedded into everything that we do.”

The achievement fills the team with a determined afterglow, ready and eager to embark on upcoming events. In the last academic year, the team successfully delivered over 2450 different events with more than 29,000 conference delegates visiting the local area. Through use of the University facilities, Event Exeter welcomed in excess of 4404 bed and breakfast guests to the Streatham Campus. With so much going on, the new processes in place will assist hugely in ensuring events run like clockwork.

Through the events on campus, Event Exeter are able to support the first-class teaching and research delivered by the University of Exeter. Any income generated through the use of the University’s event venues is reinvested into the campuses to further enhance the student, staff and visitor experience.

The influx of visitors to the area for these events in turn has a huge impact on the local economy through spend on transport, additional venues in the area, accommodation, food, drink and tourist attractions.

To find out more about how the team can work their magic on your next event, contact 0300 555 0214 or email eventexeter@exeter.ac.uk.

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