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Our Standards

Continuous improvement is at the heart of what we do to ensure that we consistently deliver excellent customer experiences. We are proud to have achieved the internationally recognised ISO 9001:2015 standard for Quality Assurance, the benefits of which include:

  • Ensuring that we evidence our management of the ‘quality of our service provision’
  • Establishing a ‘customer focus’ to ensure we are providing high levels of customer satisfaction
  • Highlighting where streamlined internal processes can lead to improving efficiency, cost containment and savings.
  • The designing of  systems and processes which consistently meet customer requirements for delivering ‘Service Excellence’


Find out more about our standards in the policy documents below:


Terms and Conditions

When booking an event at the University of Exeter, we feel it is vital to clearly indicate from the beginning, the responsibility of the University and the organiser. Please read the terms and conditions below carefully, as by signing a booking contract you will then be legally bound to adhere to them. If you have any queries please do not hesitate to contact us.