Operations Management

Module titleOperations Management
Module codeBEM2007
Academic year2020/1
Credits15
Module staff

Professor Stephen Disney (Lecturer)

Duration: Term123
Duration: Weeks

12

Number students taking module (anticipated)

430

Description - summary of the module content

Module description

Summary

Operations management is concerned with managing processes, and how organisations create value in the production of goods and services. This field of study is applicable in manufacturing and the service sector, from small retailers and professionals to banks and insurance companies, hospitals and utilities. We study how firms achieve competitive success through improving the processes involved in delivering products and services, and reducing costs through increased efficiencies. The module covers operations strategy, process design, production planning and capacity management, project management, process and value stream mapping, lean production, inventory management, and decision making.

Additional Information

Internationalisation

Diversity is encouraged and celebrated through the analysis of a wide range of global case studies and examples. Operations plays a key role in identifying how the traditional distinction between countries being ‘developed’ or ‘less developed’ is being replaced by ‘innovation rich’ vs. ‘innovation poor’ countries.

Sustainability

Sustainable supply chain frameworks and management philosophies are an essential feature of operations management through the provision of modern and eco-efficient customer solutions.

External Engagement

The lecturing team draws on theoretical frameworks, mathematical approaches and industrial practice from the perspective of their extensive theoretical and practical experience. Teaching is based on lecturers’ published research as well as their involvement with operations management practice.

Employability

You develop your skills in analytical thinking, critical evaluation, relationship-building and team-work, communication and influence, planning, controlling, measuring and organising.

Module aims - intentions of the module

The aim of this module is to introduce you to a broad range of operations management concepts, within the context of systems theory.  In addition to introductory sessions which explore the characteristics of operations management strategy and systems, a number of broad areas provide the framework for study:

  • Operations strategy - including product/service, process design
  • Project management – including decision making under uncertainty, and breakeven analysis
  • Planning and control - including capacity and supply chain management, JIT/lean
  • Inventory management

Intended Learning Outcomes (ILOs)

ILO: Module-specific skills

On successfully completing the module you will be able to...

  • 1. understand the major theories, concepts and practices of operations management;
  • 2. analyse the effectiveness of operations management practices in a wide range of organisations and sectors (manufacturing, service and public sector).

ILO: Discipline-specific skills

On successfully completing the module you will be able to...

  • 3. demonstrate an understanding of theoretical principles through their application to organisational problems;
  • 4. analyse and challenge organisational practices using systems concepts.

ILO: Personal and key skills

On successfully completing the module you will be able to...

  • 5. undertake research to gather secondary evidence from both library and internet resources;
  • 6. engage in debates to challenge academic enquiry and business practice.

Syllabus plan

Syllabus plan

  • Introduction to Operations Management: Transformation model & Operations Performance
  • Operations strategy, Process design, Process mapping
  • Project Management: Project Network Diagrams, Gantt Charts
  • Decision Making Under Uncertainty
  • Breakeven Analysis
  • Inventory Management
  • Lean Production, Value Stream Mapping
  • Just in Time, Theory of Constraints
  • Planning and Capacity Management

Learning and teaching

Learning activities and teaching methods (given in hours of study time)

Scheduled Learning and Teaching ActivitiesGuided independent studyPlacement / study abroad
301200

Details of learning activities and teaching methods

CategoryHours of study timeDescription
Scheduled Learning and Teaching Activity12Whole group lectures
Scheduled Learning and Teaching Activity10Fortnightly workshops
Scheduled Learning and Teaching Activity8Online blended learning content
Guided Independent Study60Pre and post session guided reading
Guided Independent Study60Revision for MCQ test and examination

Assessment

Formative assessment

Form of assessmentSize of the assessment (eg length / duration)ILOs assessedFeedback method
Case study analyses and operations problemsIn 5 x two-hour tutorial sessions, in groups of 40 to 50 students1-6Oral feedback provided by tutor in tutorial session

Summative assessment (% of credit)

CourseworkWritten examsPractical exams
20800

Details of summative assessment

Form of assessment% of creditSize of the assessment (eg length / duration)ILOs assessedFeedback method
MCQ2030 questions, written examination format -1 hour1-5Online result
Examination802 hours1-6Report posted on ELE

Re-assessment

Details of re-assessment (where required by referral or deferral)

Original form of assessmentForm of re-assessmentILOs re-assessedTimescale for re-assessment
Examination (80%Examination (80%, 2 hours) 1-6August/September Reassessment Period
MCQ test (20%)MCQ test (20%, 1 hour) 1-5August/September Reassessment Period

Resources

Indicative learning resources - Basic reading

Basic reading:

  • Slack, N., Brandon-Jones, A. and Johnston, R. (2016) Operations Management, 8th edition, Pearson. ISBN 978 292  09867 8

 

Additional material from learned journals and specific papers will be provided on ELE.

Indicative learning resources - Web based and electronic resources

ELE – http://vle.exeter.ac.uk/course/view.php?id=214

Module has an active ELE page

Key words search

Operations management, Project Management, Planning, Control, Process

Credit value15
Module ECTS

7.5

Module pre-requisites

None

Module co-requisites

None

NQF level (module)

5

Available as distance learning?

Yes

Origin date

01/09/2006

Last revision date

04/08/2020