Operations Management

Module title	Operations Management
Module code	INT3603B
Academic year	2018/9
Credits	15
Module staff	Areeya Srisai (Convenor)

Duration: Term	1	2	3
Duration: Weeks		10

Number students taking module (anticipated)	105

Description - summary of the module content

Module description

This module will help you to develop the knowledge of the role and contribution of operations management and the production function in both public and private organisations. It will enable you to understand the processes and systems in services and manufacturing, including operations strategy: design: planning and controlling operational process including quality and total quality management: the use of data and statistics: improvement including, ethic, operations corporate social responsibility and sustainability..

Module aims - intentions of the module

The module aim is to help students to develop the knowledge of the role and contribution of operations management and the production function in both public and private organisations. To broaden students’ knowledge and understanding of processes and operations systems in both services and manufacturing organisations.

Intended Learning Outcomes (ILOs)

ILO: Module-specific skills

On successfully completing the module you will be able to...

1. Gain insight into the role of operations management in both services and manufacturing organisations
2. Debate how to achieve a balance between differing strategic and ethical demands to achieve well designed long term sustainable operations in the current global environment
3. Select the appropriate skills of planning and control resources for the different types of operational environments and culture
4. Discuss and apply the use of analysis and measurement within the operations functions
5. Evaluate the management issues concerning quality and improvement methodologies including Total Quality Management and its implications
6. Consider the implications for operations management of the wide organisational responsibility to the social, environmental and economic dimensions of the context in which it works.

ILO: Discipline-specific skills

On successfully completing the module you will be able to...

7. Able to apply theory to practical situations
8. Use appropriate approaches in the analysis of operations case studies

ILO: Personal and key skills

On successfully completing the module you will be able to...

9. Increase the use of your analytical, creative and problem solving skills
10. Communicate confidently in writing and speaking
11. Better plan and implement your independent study.

Syllabus plan

Introduction to the focus of operations management and the strategic part it plays in organisations, public and private;

The role of the Operations Manager

Operations Strategy and Ethics

Complexity and Systems

Design of Processes and Services;

Capacity Planning and Control.

Inventory and Supply Chain management.

Managing Service Provision public and private

Quality Management and Continuous improvement.

The principles of Project Management

An overview of the use of Statistics in Operations Management

Corporate Social Responsibility and the impact of possible future Global Issues

Learning and teaching

Learning activities and teaching methods (given in hours of study time)

Scheduled Learning and Teaching Activities	Guided independent study	Placement / study abroad
30	120

Details of learning activities and teaching methods

Category	Hours of study time	Description
Lectures	9	Discussion of essential issues.
Seminar Groups	18	Practical application using case studies and exercises.
Group presentations on real business (joint with Marketing)	8	Working with colleagues, preparation and responses to a series of questions on real businesses.
Personal reading and research	72	Reading and understanding the key sections of the core text book supported by key word searches to add to your learning.
On line working	20	Using links on ELE and practice applying learning on a textbook linked facility.
Observation and experience	20	Learning from observing and reflecting on experiences of real business operations.
Tutorial support	3

Assessment

Formative assessment

Form of assessment	Size of the assessment (eg length / duration)	ILOs assessed	Feedback method
In class presentations on case studies, projects and real life student experiences of operations	Throughout module during 2 hour group sessions	All ILOs	Verbal feedback from peers and tutors
Sample exam question (in class individual test)	60 minutes	6, 7 and 9	Individual written by tutors

Summative assessment (% of credit)

Coursework	Written exams	Practical exams
0	75	25

Details of summative assessment

Form of assessment	% of credit	Size of the assessment (eg length / duration)	ILOs assessed	Feedback method
Group presentation jointly with Marketing	25	20 Minutes	1,2,4,6,7,8,9,10	Written
Exam (open book 15 Minutes allowed for question review)	75	2 Hours	1,2,4,5,6,7,8,9,10,11	Written

Re-assessment

Details of re-assessment (where required by referral or deferral)

Original form of assessment	Form of re-assessment	ILOs re-assessed	Timescale for re-assessment
Exam (open book)	Exam (open book)	1,2,4,5,6,7,8,9,10,11	Within 14 days of examination board

Re-assessment notes

The final (open book) exam is retaken. This will constitute the mark for the module.

Resources

Indicative learning resources - Basic reading

Core text:

Slack, N., Chambers, S., Johnston, R., (2013) Operations Management (7^th Ed.). Harlow: FT Prentice Hall

Other useful resources:

Brandon Jones, A. (2008) Quantitative Analysis in Operations Management. Harlow, FT / Prentice Hall

Brown S., Bessant J., and Lamming, R. (2012) Strategic Operations Management (3^rd Ed.). Oxford: Butterworth Heinemann.

Gresley, A. (2013). Operations Management 3^rd ed. Chichester: John Wiley

Johnston, R.,Clark G.,& Shulver, M. (2012). Service Operations Management (4^th Ed.). Harlow: Financial Times/Prentice

Indicative learning resources - Web based and electronic resources

ELE – http://vle.exeter.ac.uk/course/view.php?id=3027

Web based and electronic resources:

My Om Lab

Module has an active ELE page

Key words search

Operations management, control

Credit value	15
Module ECTS	7.5
NQF level (module)	6
Available as distance learning?	No
Origin date	2011
Last revision date	10/07/2018