IT Support, Resources and Training

University of Exeter IT - Advice, Guidance and Support

 

The Digital Hub

The University of Exeter IT Department’s Digital Hub is loaded with help, guidance and advice. It is your place to go, to help you master and adapt to new and existing tools, working with the available technology in the best way possible. The hub is updated with new guides and content every week.

Here are some of the things you can do:

Get some time talking directly to an expert
Book dedicated 1-2-1 support wherever you are with 10 minute surgery sessions for those times when you just need to know something specific. Or Super User sessions for 45 minutes that provide more detailed overviews and cover topics that you agree in advance. Book here.

 

 Learn something new in the time it takes to drink a coffee.
The Digital Transformation team, along with other experts, will be developing and hosting a series of Espresso sessions. These will be available to view initially online, through the Digital Hub and eventually as live drop-in sessions at the Digital Hub in the Forum on campus.

Have a look at the Espresso training sessions menu to see what is on offer. 

Office 365

Exeter IT has resources available on their Office 365 Help and Support site, including training and new features for SharePoint, Microsoft Teams and other Office 365 apps.

•    SharePoint and Office 365 help, advice and guidance (includes information about setting up a SharePoint site)
•    Further advice, guidance and support for all areas of Office 365

 

Join the discussion – Yammer Groups

There are a number of Yammer groups available to keep up-to-date with Office 365 and to ask any questions, links to all the Yammer groups can be found below:-

Office 365 Yammer group
SharePoint Yammer group
Power Automate and PowerApps Yammer group
Teams Yammer group

Microsoft Teams Support

Specific support to help you navigate Teams has been created at the following links:

•    Webpages  – links to guides, FAQ and other communication.
•    Videos – Exeter IT have produced some video guides on some of the most useful functionality.
•    How to Guides – some useful step-by-step guides.

Microsoft Office Training

Microsoft offer some great online training solutions that are free to use via their Training Centre.  Follow the links below to some of the key applications:

•    Office 365 training resources including Outlook, OneDrive, Yammer, Visio and more
•    Word 2013
•    Excel 2013
•    Power Point 2013
•    Teams
•    Outlook (the University also offers a Bitesize session about Outlook: Outlook Hints and Tips)
•    SharePoint

 

IT Helpdesk

The IT Helpdesk is the single point of contact for University of Exeter staff, across all campuses, to request IT support. Staff have the ability to report an IT problem or request an IT service via this link: IT Helpdesk - and have it assigned directly to the specialist IT team responsible for their request.