Creating Education and Student Experience.

Creating Education and Student Experience


The transformation of Education & Student Experience project was formulated to enhance the delivery of local services and place the University in the best possible position to respond to challenges and opportunities within the delivery of our student services.  

In collaboration with colleagues and students, the project sought to generate the following benefits:

  • Standardised processes and enhanced systems to develop services, quality and efficiency
  • Service delivery in locations convenient to students and academics, making the best use of campuses
  • Improve efficiency to support academics to deliver world-class education and research
  • A quicker, more efficient and consistent student service
  • A resilient and flexible team dynamic for Education and Student Experience colleagues where they can develop expertise within clearly defined career pathways.

The project reinforces the provision of world-class support for teaching and learning, to:

  • Maintain our status as a global top 100 university
  • Respond to clear feedback from students
  • Deliver outstanding student experience
  • Meet the rising expectations of students
  • Minimise duplication and inconsistencies in service practice.

Progress report (as of March 2017)

  • Brand new hubs have been completed across Queen’s, Building:One, St Luke's and Penryn
  •  Small changes took place at Thornlea, Washington Singer and Harrison
  • Significant works are scheduled at Peter Chalk and Amory* and further improvements are planned for Washington Singer and Harrison beginning in June 2017
  • Process review Rapid Improvement Events are underway and scheduled to complete in March 17. 

*Amory time-lines to be confirmed. 

Next steps

Please check the newsfeed on our homepage for resources, regular programme updates and information - coming soon.

Who to contact

Gill Preston, Project Manager.