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Staff Life Frequently Asked Questions

I want to join or leave Staff Life Plus. How do I do this? 


Information on how to join or leave is available here, along with the terms. 

 

Can I attend 'Free for members' sessions if I am not a Staff Life Plus member? 


Yes! All Staff Life activities and groups are may be attended by all staff. However if you are not a Staff Life Plus member, you will have to pay for each session you attend. Info and links to the online store are available on the pages for the sessions.

 

I joined Staff Life Plus, but haven't received my card yet. What do I do? 


It may take a little time to process your joining request. In the meantime, feel free to attend sessions as a Staff Life Plus member while you wait for your card to arrive. If you do not receive your card after a month, please email stafflife@exeter.ac.uk so we can chase it up.

 

I cancelled my membership but have been charged again. What do I do? 


It takes a month to process leavers requests, so you will be charged for one month after leaving. However, if you are charged more the month beyond this, please email stafflife@exeter.ac.uk so we can resolve this. 

 

I cancelled my membership but I have lost my Staff Life Plus card, so cannot send it back. What do I do? 


Please send an email to stafflife@exeter.ac.uk explaining that you no longer have a card to send back, otherwise it may delay the cancellation process while we wait for it to arrive with us. 

 

I paid for a session but can't attend any more. Can I get a refund? 

Usually a refund is not available, however, once you have cancelled your session email stafflife@exeter.ac.uk and we'll see if we can move you to a session that you are available for. 

 

How do I cancel my order through Eventbrite? 


If you have booked a place into a session via Eventbrite but can no longer attend, please cancel your order. To do this log into Eventbrite, and hover over the person icon in the top right corner. Then click tickets, then cancel the appropriate ticket. 

 

My Eventbrite ticket has a different location to the website info. Which is correct?

As Eventbrite ticketing is done as a repeating event, individual room changes cannot be made. If the website info says there is a room change, please follow that rather than the room Eventbrite lists on your ticket. 

 

I want to set up a new Staff Life session, activity or group. How do I do this? 


More information on how to do this is here. We love to encourage new groups where there is enough interest (and funding) to do so.