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Contact hours

Monday: 09:00 - 17:00

Tuesday: 09:00 - 17:00

Wednesday: 09:00 - 17:00

Thursday: 09:00 - 17:00

Friday: 09:00 - 17:00

Saturday: Closed

Sunday: Closed

Make an appointment

If you require urgent or emergency support please click here.

If you are a Cornwall student, please click here to contact the Wellbeing team for Cornwall campuses, as we are only able to support students studying in Exeter.

In order to make an appointment with the correct team, please choose a section from the drop down menu below. If you are unsure what type of appointment you require, please give us a call on 01392 724381 or email and we can help you.

Please note that Wellbeing Services can only offer support to students at the University. If you are a staff member, please see the Staff Wellbeing webpages.

If you would like to speak to a qualified practitioner about something that is affecting your mental and emotional health, contact us to book a Telephone Referral Appointment (TRA). This is a 15 minute conversation where you will be able to outline your concerns to a practitioner and discuss best next steps; please see the video below for further information. 

Please be aware that a TRA appointment is not suitable for urgent or emergency situations, and if you feel unsafe and/or feel you need more immediate support we would strongly recommend you follow the urgent support options available to you.

If you are presently studying abroad please let us know this when requesting a Wellbeing appointment so we can book you into the most suitable appointment.

To book a TRA:


1. Login to SID online - select 'Book an Appointment,' hover over ‘Bookable Appointments’ and choose 'Wellbeing Telephone Referral Appointment'.

2. Please check the availability of appointments by searching the current week and following week. Please be aware that when searching by date range, the results will list from latest appointment available to earliest.

3. Please do not complete the ‘reason’ box when booking an appointment online. This information is not required, and it is not checked by practitioners when your appointment is booked. The reason for your contact and your concerns will be discussed at your appointment. 

4. An email will be sent to you confirming your appointment.

By phone

Telephone the Wellbeing Centre on 01392 724381. Our receptionists will be happy to book you into a Telephone Referral Appointment.

Booking in person

Drop in to the Reed Mews Wellbeing Centre (building 15, 5E on the map) where our receptionists will be happy to book you in at a time that suits you. 

Please ensure the telephone details we have for you are up to date in the 'contact details' section of your student record available via iExeter (valid UK telephone numbers only). A clinical practitioner will ring you at the appointment time you have selected – please make sure that you are in a quiet and private space at the time of your telephone appointment.

To book an initial appointment to discuss an Individual Learning Plan (ILP), please see our booking an appointment page and complete our online form. If you have any difficulties completing the online form, or have any questions or concerns about the ILP process, please see our information about attending a drop-in session. For more information about this appointment and about ILPs, please see our Mental Health webpage.

Please note, if you have any general queries about Wellbeing support you can book a Telephone Referral Appointment (TRA) with a practitioner from Wellbeing Services.

The AccessAbility team support students with a range of disabilities, long-term health conditions, specific learning difficulties, sensory impairments, and autism spectrum conditions. To book an appointment with us, please follow the steps below:

1. Fill out our Health and Disability Declaration Form and upload relevant medical evidence if available.

2. Contact us to book your appointment. You can either:

- Phone us - give us a call on 01392 723880. The team will ask you a few questions to ensure you receive the correct support and will be happy to book you in for an appointment.

- Email usemail with a range of dates and times you will be available for an appointment. Please note in your email if you have specific contact needs that we should bear in mind.

If you are unsure whether the AccessAbility Pathway is right for you or have any questions or concerns about accessing support, please give us a call, email us, or attend one of our AccessAbility Drop-in Sessions

Wellbeing Services offers individual support sessions for students experiencing eating difficulties.

Support sessions are open to all students. No assessment or referral necessary; sessions can be booked directly by students. Please see ‘How to Access’ below for further details.

Please be aware that Eating Difficulties support appointments may be limited. If no Eating Difficulties support slots are available, please book a Telephone Referral Appointment (link to instructions) to discuss other support options. We advise that all students who are struggling with eating difficulties see their GP for a thorough assessment of their wellbeing. 

The support sessions aim to:

  • Offer non-judgemental space to discuss concerns about eating, weight and shape.
  • Provide relevant psychoeducation informed by evidence-based practice.
  • Support students to manage their eating difficulties using self-help skills.
  • Share proven strategies to manage setbacks and to stay on track.
  • Signpost to the community treatment options if necessary.
  • Provide information about peer support available at the University.

Who can access support?

Students who are currently experiencing eating difficulties or have received specialist eating disorders treatment and are wishing to ‘top up’ on helpful strategies. [1]

Students affected by eating difficulties are also advised to see their GP to discuss possible physical health concerns.

Support timeframe:

Some students may find a single session sufficient, whilst others may benefit from a limited number of follow up appointments.

How to access Eating Difficulties Support:

  1. Login to SID online - select 'Book an Appointment,' hover over ‘Bookable Appointments’ and choose 'Eating Difficulties Support'. Please check the availability of appointments by searching the current week and following week. An email will be sent to you confirming your appointment.
  2. Telephone the Wellbeing Centre on 01392 724381. Our receptionists will be happy to book you into one of the available Eating Difficulties Support slots.
  3. Drop in to the Reed Mews Wellbeing Centre (building 15, 5E on the map) where our receptionists will be happy to book you in at a time that suits you. 

What format does the appointment take?

Our Eating Difficulties support appointments are currently held via Doxy, a confidential video appointment platform (you are welcome to turn the video function off and talk via audio if you’d prefer). Your practitioner will send you a Doxy link on the day of your appointment in order for you to join the call at your appointment time. Please see this PDF for step-by-step instructions: Doxy instructions

Self-Help Publications informed by Cognitive-Behavioural Therapy:

Beating Your Eating Disorder: A Cognitive-Behavioral Self-Help Guide for Adult Sufferers and their Carers (11 Aug 2010) by Glenn Waller

Overcoming Binge Eating: The Proven Program to Learn Why You Binge and How You Can Stop (9 Aug 2013) Second Edition by Christopher G. Fairburn

Peer Support

Exeter students run a weekly peer support group for eating difficulties during term time. For further details, please visit: 

 [1] Please refer to our Confidentiality Statement for further information on the Wellbeing Services approach to confidentiality and data sharing

Witnessing friend or loved one going through a troubling time can be stressful and upsetting. We are happy to offer a confidential consultation, which can help to clarify your concerns and decide how best to respond. A discussion with a member of the Wellbeing Services team can also help you to keep in mind your own limits and to know when to stop intervening.

If your friend or loved one is also a student, and wants to see a member of the team, they should contact us directly. By making his or her own appointment, they will feel more committed and involved, and will be much more likely to keep the appointment.

Timing and motivation are both factors in the effectiveness of our services. This means it is important that students book their own appointments and decide for themselves whether this is the right time to seek help.

If you are a student at the University of Exeter: 

We can offer you the same support as we offer to all other students. Please book a Telephone Referral Appointment to discuss the situation or call on the day for an urgent appointment.  

If you are a parent or someone who is not a student at the University of Exeter:

You can get in contact with us by calling the Wellbeing Centre on 01392 724381. The receptionist will take your name and phone number and ask a practitioner to contact you. 

If you are academic staff:

If you would like to refer a student to Wellbeing Services please let them know how to make an appointment or, alternatively, call us whilst they are with you to make an appointment.

Wellbeing services for staff are provided externally and information can be found on the University Staff Wellbeing pages.

Cancellation and Non-Attendance Policy

To help you get the most out of your support from Wellbeing Services, we encourage you to attend regularly and advise you complete the sessions agreed with your practitioner. We understand that sometimes other commitments may make attendance difficult – at the same time we want to make sure that our limited resources are used wisely so that others wishing to see us don’t have too long to wait. We therefore value your absolute commitment to the sessions we make available for you, and hope you will understand our need for a procedure around non-attended sessions. Please see our Cancellation and Non-Attendance Policy for more information.

Cancelling an appointment

We ask you to give more than 24 hours’ notice for any cancellation or request to change an appointment. Whilst we believe it is your responsibility to keep scheduled appointments we will, whenever we can, also send you text reminder the day before your appointment. To cancel an appointment:

Telephone: 01392 724381


Should you not attend (and give us no notice) it will be your responsibility to contact Wellbeing Services to rebook another appointment. Please be aware this may result in being placed back on a waiting list. You can contact us on the number and email address above.

Should you contact us to reschedule an appointment, we will aim to offer an alternative appointment depending on availability. We understand that sometimes appointments may need to be rescheduled due to other commitments; however, should you need to cancel more than two appointments, a practitioner may be in contact to discuss the suitability of our service at this time.

Mental Health Mentoring

For those receiving mental health mentoring funded by their DSA, the following rules also apply:

If you do not attend an appointment or cancel a session with less than 24 hours’ notice, the appointment will be counted as one of your DSA funded allocated sessions.
You will be asked to provide a reason for any non-attendance or cancelled appointments with less than 24 hours’ notice. The university is required to provide Student Finance with this information. Student Finance may contact you to discuss the reason for your non-attendance/cancelled appointments

Turning up late to appointments

If you turn up to your appointment late, the practitioner may decide that there is insufficient time to complete the session. It is likely that this session will also be counted as non-attendance and may count towards your allocated number of sessions. In the case of mental health mentor support this session will not be counted as non-attendance, but it will count as one of your allocated sessions.

Wellbeing Services offer appointments on both Streatham and St Luke’s Campuses, as well as some appointments in the City Centre. Please specify when you make an appointment if you have a preferred location. Telephone appointments can also be offered where appropriate. Please be aware that waiting times may differ between locations.