To provide an efficient and effective delivery of direct maintenance, carbon management and engineering that supports the University’s Global 100 Strategy.

Help Desk
Who to contact


For small routine jobs please contact the Help Desk

For jobs over £25k please contact Estate Services.


Estate Service are responsible for the management, strategic development and maintenance of the University of Exeter campuses.

Our principal role is to ensure that facilities are safe, operational and available in order to support the needs of the University's business.

We are a multidisciplinary specialist team which includes Trade Staff, Mechanical and Electrical Engineers, Surveyors, Contract Administrators and support staff.

Corrective maintenance is work that is recognised as a fault or items that require fixing or are broken. Our qualified trade staff, with over 500 years of experience, aim to prove a first fix for all requests received in relation to electrical, mechanical and structural works.

  • Blocked toilets
  • Broken windows
  • Existing Fencing
  • Lighting

With a few exceptions, all corrective work is funded by a central maintenance budget.

Preventative maintenance is regarded as planned inspections and servicing with prescribed criteria. Planned maintenance consists of statutory, mandatory and essential work. Planned works are carried out by our in-house teams and by specialist external contractors. Planned works include:

  • Fire alarm and fire door testing
  • Legionella testing
  • Heating and water boiler system servicing

With a few exceptions, all preventative work is funded by a central maintenance budget.

Small works are considered as improvement work estimated to be under £25K. Works over this threshold would be managed by the project teams and require a business case. Small works are carried out by our direct labour trade staff and where appropriate, are externally contracted  i.e.

  • Additional electrical sockets
  • Building shelves
  • Fixing white boards

Long term maintenance projects are planned according to their priority in terms of health and safety, changes to regulatory requirements and protection of the fabric of the University’s estate.  Examples include:

  • Upgrade/replacement of boilers heating systems and air handling systems
  • Roof repairs/replacement
  • Asbestos removal
  • High and low voltage electrical switchgear replacement
  • Replacement/upgrade of gas mains
  • Upgrade/replacement of fire and intruder alarm systems
  • Structural and brickwork repair/replacement
  • Road and footpath repairs
  • Window and door replacements