Our aim is to provide a high quality service offering value for money for our customers.
The Fresh Ideas team provides a comprehensive facility for our customers, providing an efficient and friendly service at all times.
We are proud to share our commitment to The University's climate goals by adhering to our Sustainable Food Policy and action plan.
Have you tried our sharing platters?
Fresh Ideas
We have various seasonal menus and offers available throughout the year. To be kept informed please subscribe to our Fresh Ideas newsletter using the button above.
New menu coming soon...
We will soon be launching a new menu including many of your favourites as well as lots of new additions to add even more variety to your catering. Many items are already available to order so look out for these on the portal when you are making your booking.
Whether its a working lunch for your visiting guests, a sharing platter or a pizza we hope to be able to meet your needs. Please take a look at our menu selections.
We also have the option to pre-order vouchers for the Eat & Shop outlets across campus. These are great if you would like to give your guests the option to choose a Barisca hot drink or enjoy our various menus and meal deals.
As always, please get in touch if you would like to discuss your requirements with us.
Help Guide
A Help Guide has been written to assist customers through the booking process and provides tips on things such as editing bookings, repeating bookings and adding notes.
Late Bookings
Please note that we are unable to accept bookings less than 24 hours in advance of your requirements. We appreciate that this may cause inconvenience and thank you in advance for your assistance with this.
We care about the environment and as a team we do our bit:
- We are all fully aware of our responsibility to help reduce pressure on the environment
- Three of our four delivery vehicles are now electric, thus reducing our carbon footprint
- Wherever possible we use local suppliers to support local business and in turn decrease our carbon footprint
- We endeavour to group as many of our deliveries together to minimize our carbon emissions
- We are currently looking into the feasibility of composting our food waste
- We are actively working on our Sustainable Food Policy
Suppliers
We are proud to incorporate as much local produce into our menus as we possibly can. Our current local suppliers include:
| F.Milford & Sons, Exeter | Fruit and Vegetables |
| Trewithen Dairy, Cornwall | Milk |
| Gibbins Quality Meats, Exeter | Meat |
| J & R Food Service Ltd, Exeter | Pork Pies |
| ISCA Foods, Exeter | Cheese |
| Fishes, Exeter | Fish |
| M C Kelly, Crediton | Poultry |
| Caterfood, Paignton | Cakes |
| Burts, Plympton | Crisps |
| Forest Produce, Cullompton | Canape ingredients |
| Honeybuns, Doset | Bakery |
For general enquiries or further information, please contact the team.
Telephone 01392 723488 (3488). Email freshideas@exeter.ac.uk
Opening times: Monday-Friday, 08:00 - 16:00.
To provide feedback, please complete our feedback questionnaire
Our promise:
- To make our customers the focus of everything we do
- To offer a professional and credible service
- To act with integrity and respect at all times
- To provide the best customer experience possible at every opportunity
Frequently asked questions
If you can not find the answer your are looking for, please do not hesitate to contact the Fresh Ideas team who will be happy to help you. Email us at freshideas@exeter.ac.uk or telephone 01392 723488.
How do I make a booking?
A new Help Guide has been written to assist customers through the booking process and provides tips on things such as editing bookings, repeating bookings and adding notes.
Internal customers can book directly online for bookings on both the Streatham and St Luke's Campus. External customers please contact eventexeter@exeter.ac.uk.
Unfortunately, we are unable to accept verbal bookings. The Fresh Ideas team are always happy to assist but are unable to make bookings on behalf of the customer.
What are your opening times?
Delivered Hospitality (Fresh Ideas) standard operating hours are Monday to Friday 08:00 - 18:00. If you require an out-of-hours service this is available at a nominal additional charge. Please contact the team directly for further information.
Can you cater for dietary requirements?
Delivered Hospitality can cater for a wide range of dietary requirements. Simply select your relevant items at the time of ordering. When given the option to add additional information, please state the allergen/dietary here.
The University of Exeter makes every attempt to identify ingredients that may cause an allergic reaction to those with food allergies. However, there is always a risk of contamination as in our food preparation areas we use products such as milk, eggs, gluten, fish, crustaceans, molluscs, peanuts, other nuts, sulphites, sulphur dioxide, sesame seeds, celery, mustard, lupin and soya. Although we have strict cross contamination practices and policies in place, we cannot guarantee a total absence of these products in any of our dishes. Customers with food allergies must be aware of this risk. The University of Exeter will not assume any liability for an adverse reaction to the food or drink that it has provided.
Due to the necessary strict requirements, we are unable to provide Kosher food. We can provide certain Halal products, which are available on request. We are unable to guarantee that our food does not contain traces of nuts.
Menu Key
- M = Meat
- F = Fish
- V = Vegetarian
- Vg = Vegan
- GF = Gluten Free
- H = Healthy
- P = Portion
- Numbers in brackets = portion size
Can you provide staff?
Delivered Hospitality is unable to offer a staffing resource solution. However, managed event packages can be booked through Event Exeter www.eventexeter.com, or email eventexeter@exeter.ac.uk to discuss your requirements further.
When will you collect catering items?
We endeavour to collect all our equipment on the same day or by 9.00am the following day. It's incredibly helpful to us if, at the time of booking, you can indicate clearly when is convenient for us to collect items. We ask that all items are packed up, ready for collection after your event and where possible are left outside the room. If the location happens to change then you just need to let the Fresh Ideas office know.
Is there a set time in which we should consume our food?
Once delivered, we strongly advise that you keep your food covered and away from direct sunlight and other heat sources. Food deteriorates when it's left out at room temperature so it's advisable to eat it as near as possible to delivery time and most certainly within one hour of receipt. After three hours any food should not be consumed for safety reasons.