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Further guidance and support

Read these IT Security Essentials guides, we've created some detailed guides to help you.

If you still require support, contact our dedicated Essential IT Security Helpdesk: +44 (0) 1392 72 4994. 

What is Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) adds a level of protection to your University of Exeter IT account. Using a simple two-step identity verification it will confirm that you are who you say you are.

button MFA guides

You may not have heard of MFA, but you've likely used it online already when using online banking or retail. In addition to providing your password, occasionally you'll be sent a mobile app notificiation or text message too - for example when you login using a new device.

MFA offers benefits to you, as well as the University: it adds a layer of protection to your work and personal data by reducing the risk posed by hackers and other threats, as well as protecting our valuable research.

We strongly recommend using an app such as Microsoft Authenticator: you can use it to setup your personal accounts (such as Amazon, Google, etc.) too, and it's quick to approve app notifications. You may wish to setup a backup method too, such as text message or phone call. 

Watch a video to understand more:

Accessing a new account, or can't sign in?

If you cannot sign in please read: How to use MFA‌.

MFA Frequently Asked Questions.

Further guidance and support

Step 1. 

Read these IT Security Essentials guides, we've created some detailed guides to help you.

Step 2.

Take a look at the FAQs, to find common questions and answers. You can also ask colleagues and friends using Yammer, or by asking the IT Security team champions in your department.

Step 3.

If steps 1 and 2 haven't helped, contact our dedicated Essential IT Security Helpdesk between 8am and 8pm, Monday to Friday: +44 (0) 1392 72 4994. 

Please do not contact this team for general IT enquiries.