- Prospective staff
- New staff
- Current staff
- Contacts
- Benefits, rewards and recognition
- Documents and policies
- Employment
- About Human Resources
- A-Z HR policies and employment information
- Codes of Conduct
- Employing staff
- Grievance, disciplinary and other dismissal procedures
- Honorary Appointments
- Management information
- Parents and carers
- Pay, leave and conditions
- Right to work and immigration
- Staff in academic roles
- Staff who are leaving
- Temporary Staff Bank
- Union consultation
- Updates and information for staff
- External relations
- Facilities and activities
- Information management
- International travel
- Investor in People (IiP)
- Learning and development
- Recognising excellence
- Services and support
- Staff Association
- Staff news
- Staff support and wellbeing
- Teaching Awards
- Tell Us - the staff suggestion scheme
- Term dates
- Web support
Pensions
Governing strategies
- Pension scheme rules
- HM Revenue and Customs regulations
- Data protection standards
Level of service
Human Resources will:
- Answer questions from College Deans and Heads of Professional Services with regard to pension costs for their staff.
- Answering queries from individual members of staff in schools regarding pension benefits.
- Supplying any data, such as booklets or pensions legislation information to College Deans and Heads of Professional Services upon request.
- Ensure that all payments with regard to retiring members are instigated.
- Where requested, talk to staff on an individual basis with regard to pension matters.
- Answer queries from employees, College Deans or University senior management on early retirement benefits.
Key indicators
Key indicators for this activity are:
- Replies will be accurate and contain as much information as relates to the question.
- Data supplied will be current and as up to date as possible.
Performance targets
Subject to the Dependencies below:
- Requests for information from College Deans and Heads of Professional Services will be replied within 5 working days.
- Arrangements for payments to retiring staff will be instigated within 5 working days of retirement.
Key contacts
- Pensions Manager
Redress
Complaints about aspects of the service should be made to the Pensions Manager in the first instance. In the event that the customer/client remains dissatisfied following informal discussion with the Pensions Manager, the issue should be raised in writing with the Head of Employee Administration who will normally respond within 5 working days.
Dependencies (Colleges)
To operate effectively in this service area, Human Resources requires:
- College Deans and Heads of Professional Services providing full information on the nature of the request.
Dependencies (external and other Professional Services)
Human Resources goals in this area may be affected by:
- Delays in information being provided by scheme administrators;
- Members not providing full information promptly.
