Facilities Assistants (Porters)
Our Facilities Assistants (Porterage) provide a diverse and essential support service across both Exeter campuses, delivering efficient logistical and operational support to staff, students, visitors, and events. With detailed knowledge of campus buildings and a commitment to customer service excellence, the team helps maintain safe, welcoming, and effective environments for the University community.
On this page:
Services and booking
All request for a Facilities Assistant (porter) must be submitted via the links below.
The team are busy with commitments throughout the year, so to avoid difficulties we do ask for 5 days’ notice when submitting requests, however in reality we will provide an adaptable and flexible approach to help meet deadlines.
Facilities Assistants support both Exeter campuses and undertake a variety of roles including:
- Transporting parcels, equipment and confidential material around and between both campuses
- Setting up of areas for teaching, meetings, events and high-profile functions
- Disposal of IT equipment, furniture, electrical waste and more
- Opening, closing and securing of campus buildings
- Identifying and reporting building maintenance, security, health & safety, and fire issues
- Small office moves
- Furniture re-use initiative
- Event Exeter client hospitality
- Examination, Open Day and Graduation setups and duties
- Support major incident response across the city
Monday to Friday:
Streatham 07:00 to 20:00
St Lukes 07:00 to 20:00
Forum 24 hours
Saturday, Sunday and after 20:00:
On request, as overtime, and charged at £26 per hour with a minimum charge of 3 hours. A budget code must be attached for bookings through Room Bookings.
Conference bookings will be charged through Event Exeter as normal.
Cancellations must be received 48 hours before the booking commences if the Event is to be held over the weekend. Failure to notify Facilities in the timescale stated will incur a minimum 3-hour charge at £26 per hour.
For all queries, updates or advice -
01392 723900
The team is available 8:30 to 16:30 (Monday to Friday)
About the team
Our impact
The Facilities Assistants team are committed to the University of Exeter’s sustainability targets and help to achieve this by:
- Turning off lights, projectors and screens, and closing windows during building locks
- Efficient route planning and using electric vehicles where possible
- Assessing disposal requests, saving and cataloguing items for re-use
- Breaking down furniture and sorting mixed collections into recyclable materials
- Meeting ISO14001 standards by recording accurate data and documentation