Wellbeing Services in Cornwall

What to expect from a wellbeing appointment

Image above: Wellbeing Practitioner (Mental Health) Kerry in a Tremough House Annex room

On this page

We're here to help

Whatever you're facing, support is available. Taking the first step can be difficult, but our wellbeing team are here to listen and help you explore your options.

This page explains exactly what happens before, during and after a wellbeing appointment so you know what to expect.

Gallery

Scroll through the gallery below to see who some of our Wellbeing team are and what the spaces they work in look like.

 

 

 

 

 

 

 

 

 

 

 

 

Why book a wellbeing appointment

You can ask for a wellbeing appointment to talk to someone about anything that is affecting your wellbeing, enjoyment of university, or ability to study.

You might be:

  • Feeling low, anxious or overwhelmed
  • Finding university life difficult to manage
  • Struggling to balance your studies with everyday life
  • Finding it hard to settle in or make friends
  • Experiencing relationship difficulties
  • Living with a mental health condition such as depression or an eating disorder

You do not need to be in crisis to ask for support. The Wellbeing Team will listen and help you explore your options.

Booking at a glance

How to request support: Fill in this form or visit the student helpdesk

What happens next: We’ll contact you by email

Typical waiting time for an appointment: Up to 3 weeks

Appointment length: 30 minutes

Appointment options: In person, phone or Microsoft Teams.

Image above: Student talking to a Wellbeing Advisor in K2

How to book an appointment

Option 1

Complete the confidential wellbeing form.

We ask everyone to complete this form so we can understand your situation and offer the most appropriate support.

There are no right or wrong answers. Share as much information as you feel comfortable sharing.

Option 2

Visit the Student Helpdesk and ask for a wellbeing appointment.

What happens next?

  1. We review your information.
  2. We identify the most appropriate support.
  3. We contact you using your university email address.

In many cases, this support will be a wellbeing appointment.

Waiting times can be up to 3 weeks.

We will always contact you.

You can choose to meet:

  • In person
  • By phone
  • On Microsoft Teams (subject to availability)

You will receive:

  • An email confirming your appointment
  • A reminder email the day before

We will send the email to your exeter.ac.uk email address.

What happens at an appointment?

Length: 30 minutes

First: We explain confidentiality and answer any questions you have.

Then we talk about:

  • What is happening for you
  • What support you might find helpful
  • Any goals or outcomes you would like to achieve

You can share as much or as little as you feel comfortable sharing and we will listen.

What support could I be offered?

After your appointment, the adviser will discuss your situation with the Wellbeing Team.

You will then receive an email outlining the next steps.

This could be:

  • A follow up wellbeing appointment
  • Support from your GP
  • Information about the Spectrum Life helpline
  • Going on a waiting list for counselling or solutions-focused therapy
  • Signposting to the Accessibility team, academic support or the Students' Union Advice Team

Important information

All wellbeing communications are sent to your university email address.

Look out for emails with the subject line:

"Wellbeing Plan"

Need support now?

Spectrum Life 24/7 Support

Free and confidential support is available anytime from Spectrum Life.

Call: 0800 031 8227

You can contact the service as many times as you need.

You can also self-refer for talking therapies.

You will need to say that you are a University of Exeter, Cornwall student. This service is not available to Devon based students.

Meet the team

Learn about some of our wellbeing specialists. 

Frequently asked questions

We will tell you in your appointment email if you need to bring any information with you.

That’s ok. We know that some students find meetings difficult; we can ask questions and help guide the conversation.

That’s quite normal and completely ok. The wellbeing team understand that talking about difficult things can bring up strong emotions. 

You can let us know which meeting option you prefer (face to face, phone or Microsoft Teams) and we will try to accommodate you. Some options have longer waiting times than others.

Your appointment email will tell you who your appointment is with. You will be meeting one of our Wellbeing advisors. Take a look at our gallery above for pictures of some of the team or visit our wellbeing specialists page.

Your appointment email will contain instructions on what to do if it’s a call, on Teams or face to face. We will send it to your university email address. 

If you need to cancel or rearrange an appointment, please email wellbeing@fxplus.ac.uk as soon as possible.

We will always work with you to rearrange a session if you get in touch – even if you miss an appointment without cancelling first.