International students

We understand that there are increased challenges for our international students in arranging to come to University from outside the UK. Please click on a tab below to see additional information which you may find useful about your time in University of Exeter accommodation.

There are several ways to get from Heathrow, Gatwick, Bristol or Exeter Airports to the Exeter or Cornwall Campuses.

The International Student Support Service offer an Airport Collection Service for students who have firmly accepted an offer to study at the University of Exeter. These students are able to reserve a place on our Airport Collection Service at Heathrow International Airport.

Please note that this service is only available for the Arrivals Weekend only.

For further information about travelling to the university, please visit the International Student Support webpages for detailed information.

The University of Exeter are able to provide both catered accommodation and self-catered accommodation to students who fall within our accommodation guarantee. Our catered accommodation is available on the Streatham Campus and approximately 70% of our self-catered accommodation is located on campus and approximately 30% is available off campus.

To find out what accommodation options the University of Exeter has to offer and to see what is important to you, see our 'how to choose' pages for information and advice.

If you have a FIRM offer to study a course with the university and you fall within our accommodation guarantee, you will be able to create an accommodation account online. From here, you will be able to make an application for accommodation.

To see our accommodation then please visit our virtual tours.

If you have any queries about this process, please contact the Accommodation Office and they will be happy to help answer any questions.

The University of Exeter is made up of two campuses, the main one is the Streatham Campus and the other is our St Lukes Campus. There is also our Penryn Campus based in Cornwall - for further information about accommodation available at the Cornwall Campus, please see our website.

Streatham Campus

We offer both self-catered and catered accommodation at the Streatham Campus.  We have a video available for our Birks Grange Village and Duryard residences to show what our accommodation has to offer. You can view this video via YouTube. Further videos of other residences will be available soon.

The Streatham Campus is built on a hill and our accommodation is located at both the top and bottom of the hill. If you are placed within a residence at the bottom of the hill, it might seem daunting at first but many of our students have advised us that they enjoy walking through the beautiful grounds and taking in the scenery on their way to and fro the centre of campus. 

St Lukes Campus

St Lukes is located on Heavitree Road which has an incline. Although our St Lukes Campus does not have any on-site accommodation, we are able to offer self-catered accommodation within an easy walking distance. If you are studying here then the nearby residences include:

Images of the campuses

The Grounds Team work exceptionally hard to keep the university grounds at both Streatham and St Lukes looking neat and tidy each year. The Grounds Team help to look after the plants, trees, pots and bedding plants, sports fields and surfaces, indoor plants, litter management and to ensure that all roads and pedestrian areas are gritted over the winter.

If you are unable to attend our open days, please ensure you take a look at the Streatham Campus and St Lukes Campus virtual tours. Up close imagery of our campus grounds can be seen by visiting the Grounds Team Instagram page or the University of Exeter Instagram page.

Please see below for two useful checklists for both catered and self-catered accommodation to advise you of what is needed.

If you are travelling internationally, it might be advisable to consider ordering starter packs and bedding packs from Click2Campus (please check your residence's webpage for bed sizes). These packs can be delivered to your accommodation reception in time for your arrival.

*Please note that for any students arriving in self-catered accommodation there are a number of shops and stores within the city for you to buy any essential items locally once you arrive.

Please see the video below for further information and for useful tips about what is required.

What help is available on campus?

If you require any support whilst staying at the University of Exeter there are a number of services available to help. Please click on the links below to find out more information about each service:

AccessAbility

If you have a medical condition or a learning difficulty which requires extra support then you can contact AccessAbility to discuss your requirements.

  • Telephone: 01392 723880
  • Email: AccessAbility@exeter.ac.uk

Opening times: 9.00am - 4.30pm Monday - Friday (Closed on Bank Holidays and University closure days)

Estate Patrol

Estate Patrol are the uniformed staff which you will see around campus and driving our security vehicles. They are available to provide advice and assistance, 24 hours a day 365 days a year and are based in Northcote House on the Streatham Campus. Estate Patrol monitor fire and intruder alarms, the University’s extensive CCTV system and provide a rapid response when required.

International Student Support

The International Student Support Office is made up of a team of trained immigration advisers who are qualified to provide the latest immigration advice covering a range of visa types.  Advisers are available to discuss any issues students may be facing and are able to signpost to the appropriate team when necessary.is dedicated to advising and supporting non-UK students on all campuses.
 
Please see their dedicated tab below for further information about the services they offer and for their contact details.

Residence Life Team

Living away from home in a new city (or country) can bring new challenges, so every student living in our accommodation is assigned a Residence Life Mentor who has experience of student life.

You can speak to them confidentially about whatever is on your mind. And they will visit one evening a week to answer questions, help with any problems, and keep you up-to-date with what’s going on in the University and city.

Overnight, members of the Residence Life Night Patrol support Security by visiting residences. If you have a problem late at night contact security and they will arrange for a member of the team to help.

Please visit the Residence Life Team website for further information and to see which team are available to help within your area.

Students' Guild Advice Unit

The Students' Guild Advice Unit provides free, independent and confidential advice and information on a range of issues affecting students, including: housing, money and academic related matters.

The Advice Unit is based on Level +1 of the Forum adjacent to Devonshire House on the Streatham Campus and on Friday's during term time the 'St Luke's Advice Surgery' is available within College House on the St Lukes Campus. Please visit the Students' Guild Advice Unit for information on times and availability.

Student Information Desk (SID)

SID is the first port of call for all student related enquiries. It is available online, via the telephone and in person (at both the Streatham and St Lukes Campus). Please see their website for further information on opening times and availability.

Wellbeing

The University of Exeter Wellbeing Services team, made up of counsellors and mental health practitioners, are all highly skilled and experienced. They are able to offer advice, therapeutic and practical support to help students cope personally and to manage their studies.

Staying safe in your accommodation

To ensure you stay safe within your University of Exeter residence, please ensure that you read your Residents' Handbook and visit our residents information pages of our website for up to date information.

Fire safety

We take fire safety very seriously - fire can spread in seconds, and it is a potential killer.  Please watch our YouTube video for important fire safety information.

We put equipment into our accommodation to help keep you safe from fire – for example: alarm systems, fire doors, and fire extinguishers.  We maintain our equipment and test it regularly.  But you also have a major part to play in keeping your residence safe from fire.

When you accept your accommodation contract, you agree that you will not cause a fire risk or endanger other people’s health and safety.  Certain items are not permitted in residence for safety reasons including:

  • Candles and incense
  • Deep fat fryers/Chip pans
  • Portable heaters

If we believe that something in your room is unsafe, we will ask you to remove it.  If you don’t, we will remove it from the residence to protect everyone in the building.

If You Discover A Fire:

  • Sound the alarm
  • Call the Fire Brigade (999) from the nearest safe telephone.  Give the address including the postcode
  • Notify the Estate Patrol (01392 723999 - save the number in to your phone)
  • Evacuate the building as usual  

Accidental Activation

If the fire alarm sounds, there is always a reason. However, sometimes this is because the sensors have been set off by accident.

You can help to prevent accidental fire alarms in several ways:

  • When you take a shower, keep the door shut and turn the extractor fan on
  • Open the windows when cooking, and turn on the extractor fan where one is provided
  • Use hairdryers and hair straighteners, aerosol sprays (e.g. deodorant, hairspray) and talcum powder well away from smoke detectors

If you think you may have accidentally set off the fire alarm, you must still evacuate the building in the normal way - you don't know what might be happening elsewhere in the building. However, tell a member of staff straight away that this may be a false alarm.  No disciplinary action will be taken in this case.

Local Fire Service

Within Exeter our local fire service is the 'Devon and Somerset Fire and Rescue Service' and on their website they provide a number of handy leaflets about staying safe at home. Please see below for some useful links providing information on how you can prevent fire within your residence:

Staying safe at the university

We know that coming to a different country to study can be a very daunting experience because the English culture can be very different to what you are used to within your own country.

The International Student Support pages provide useful advice about the differences which you might experience and how you can overcome these in order to embrace the English way of life.

Road safety

The University of Exeter is a sustainable university and because public transport is readily available, students are not permitted to park on site. Staff and visitors are still able to bring cars or motor vehicles to campus and therefore all students must be aware that there will be traffic as they walk around campus.

When walking, students are reminded to keep to the pavements and not walk on the road. Please make sure that before you cross the road you follow the 'stop, look, listen' rule to ensure you remain safe. Please see this useful video for further information or visit the THINK! website for some interactive games about road safety.

Emergency services and facilities

There are a number of services and facilities available close by which are there to help you in an emergency. Please see the information below:

Estate Patrol

The University has its own campus security known as Estate Patrol.  Estate Patrol deal with matters of security and safety.

Estate Patrol officers are on duty 24 hours a day.  They monitor CCTV, patrol the campus, and respond to any incidents.  Out of office hours, they can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.

The Estate Patrol contact number is 01392 723999 – save this number into your mobile phone now, in case you need it one day.

The department has a committed team of Residence patrollers that work overnight during the term time to provide extra security around the accommodation blocks and also to be available for any welfare issues that might occur out of hours.  The residence patrollers are available during the night if any student feels that they need to talk with somebody or they have a concern that they would like to discuss.  Also all of the Residence patrollers are first aid trained which means in an emergency they are normally the first point of contact.  They can be contacted via Estate Patrol.

Student Health Centre

The Student Health Centre is available to all registered University of Exeter students and is located within Reed Mews on the Streatham Campus. The health centre is open Monday to Wednesday - 8.45am - 5.00pm, Thursday - 8.45am - 5.00pm and 6.30pm - 8.00pm and Friday - 8.45am - 5.00pm.

Information for International students and for details on how to register, please visit the Student Health Centre website.

NHS Walk-In Centre

The NHS Walk-In Centre is located in Sidwell Street which is within the city centre. It is approximately 20 minutes walk from both the Streatham and St Lukes Campus. Please see their website for information on opening times.

Accident and Emergency (A&E)

Exeter's A&E is located within the RD&E Hospital (Wonford), Barrack Road and is available 24 hours a day, 7 days a week.

If you require an ambulance in an emergency, please telephone 999.

Police

PC Ian Lugg is the Neighbourhood Beat Manager for the University Community.  His role is to be a link between the student community and the police.  He is friendly and helpful and has an interest in the safety and quality of life of all our students.

Your personal safety is his highest priority, closely followed by your possessions. You may see him on campus, and he can be approached about any issues on your mind.

You can contact him by phone (by calling 101 and asking to speak with him), by e-mail (Ian.LUGG@devonandcornwall.pnn.police.uk) or via Estate Patrol.

Our local police station is located at Heavitree Road which is a 2 minute walk from St Lukes and a 25 minute walk from the Streatham Campus. For further information and opening times, please visit their website.

If you require the police in an emergency, please telephone 999. For any non-emergencies, please telephone 101.

The Streatham Campus is conveniently located within a 20 minute walking distance of the city centre (if you are coming from The Forum) and the St Lukes campus is approximately 15 minute walks from the city centre. The city centre itself offers a wide range of shopping and dining facilities including supermarkets, retail shops, restaurants and bars.

Both campuses are served by the Stagecoach 'D' and 'H' buses which have a subsidised rate for students and travel through the city centre.

Exeter has two mainline railway stations - Exeter St David's and Exeter Central. The Streatham campus is a 15 minute walk from St David's station and 20 minutes from Exeter Central station. For St Lukes, it is approximately 30 minutes walk to St David's station and 20 minutes to Exeter Central station. The walking route to the Streatham Campus is signed from St David's' station and the campus map shows the walking route.

A number of shops and cafes are available on site at both campuses for students and visitors.

The University of Exeter currently recycles 43% of waste each year and hopes that this figure will continue to increase. We understand that in some countries and cultures people are not aware of recycling and the benefits which come from this and therefore will often throw items into one bin. The University of Exeter provides recycling bins at various sites at both campuses where plastic, cans, paper can all be separated from anything deemed as 'general waste'. For information on where our recycling points are, please see our sustainability map.

For further information on how you can help and to see what can be recycled within your residence, please see our recycling and waste pages.

Please see below for some quotes provided to us through the 'International Student Barometer Survey'. All quotes are from some of our International students who stayed within our accommodation during 2013/14.

Birks Grange Village

"Absolutely incredible experience the whole way through. Like-minded housemates, smooth and easy move in, great cleaner and a fantastic layout".

Duryard

"Can't fault the residence itself - clean, modern, ample storage and all the facilities needed".

Birks Grange Village

"Birks Grange really is one big community despite the hill, everyone knows everyone through someone or another and there is a real sense of security!"

Lafrowda

"Lafrowda is near to the university and is very convenient. The facilities within the room are good".

Birks Grange Village

"I am very happy to have Postgraduate only blocks as there is usually a common understanding of the stress-levels and need for quiet within these residences due to exams".

The International Student Support Office is dedicated to advising and supporting non-UK students on all campuses. They support events throughout the year to ensure that students are settling in to life in the UK and Exeter.

They offer bookable appointments on both the Cornwall and Streatham campuses as well as term time drop-in sessions in the Student Services Centre (Streatham) and SID (St Lukes).

For all appointments on the Streatham Campus, please report to the SID desk within the Forum.

For all appointments on the St Lukes Campus, please report to the SID desk within the Library.

If you wish to see the International Student Support Office at any other time, or you have a very complex query, you MUST make an appointment using SID Online or by emailing sid@exeter.ac.uk.

Video: what to bring to University

A film by current students on what to bring with you to University.