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When to move in

Whether you’re only just joining us or are moving between rooms, you will usually be able to collect your new keys after 3pm on your contract start date from your Residence Reception. Make sure you check out their opening times. 

There are specific arrivals instructions for certain groups of students who start their studies in January; please see the information below.

Looking for information about arriving over the Welcome weekend or during September/October? We will update the Moving In pages in June with all the information you need, so please check back.

Booking your arrival slot

You will need to book an arrival slot via our system so that the Residence knows to expect you and have your key and room ready.

Process for booking your arrival slot

• First – make sure you have accepted your accommodation offer. You’ll then receive your Contract Formation email from us.
• We will email you again asking you to complete an online Student Welcome Induction and book your arrival slot. Depending on the time of year you are moving in, you might only be able to do this a week before your contract start date, but we will email you to notify you when the system is open for you. Please see the My Applications and Bookings page on your accommodation account to find the link to your Welcome Induction. You cannot book your arrival without completing the Welcome Induction first.   
• Once you have completed your Welcome Induction you will be asked to book an arrival slot. Use the dropdown function to change the arrival date if necessary.
• If you’re planning to arrive in a vehicle, you’ll need to print a permit for your vehicle during the booking process. This permit is only valid for the duration of your arrival slot to unload at your residence and cannot be used any other time. Outside of your arrival slot you will need to park elsewhere.

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Your arrival

• Identify your residence reception. Most receptions serve a number of residences so may be located in a different area.
• Please check your reception opening times and aim to arrive during these times wherever possible.
• When you arrive, staff will register your arrival and provide instructions on how to find to your room. Keys must be collected by you as the the resident and not anyone who is with you.  
• If you arrive in a vehicle, you are only permitted to park close to the residence during your booked arrival slot to enable you to unload. If you arrive early, please wait in a longer-term parking area. At the end of your slot you will need to move your vehicle to alternative parking.
• If your journey is delayed and you arrive when reception is closed, please wait at reception and call Estate Patrol on 01392 723999. If you are unable to make a phonecall then you can go to the Estate Patrol office which is located next to the main University reception on Streatham Campus. Please note: if the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception. 
• If you’re an international student, you may find the University information about travelling to the University helpful.

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What to bring with you

Getting ready to move to University can be an exciting time, but it can also be overwhelming thinking about what you need to bring with you.

We’ve put together a handy Moving-in checklist to help you plan what to pack, and more importantly what you don’t need to bring with you. Plus, some top tips on what to do once you first arrive at your accommodation.

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Frequently Asked Questions