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Have a look at SID FAQs

SID

SID

SID

Our SID advisors are your first point of contact for information for non-academic enquiries including accommodation, exams, fees and funding, graduation, international student support, letters and transcripts and certificates.

FAQs

We have many frequently updated guides in our FAQ section, relating to Accommodation, Immigration Support, Fees, Funding and Academic queries.

Our current turnaround time for online and email enquiries is 15 working days. You are likely to be able to find some answers more quickly by checking the following web resources, before submitting an enquiry or calling us:

If you still cannot find an answer after exploring these resources or the University website then logging and enquiry through SID online help ensure your enquiry is dealt with more quickly and by the correct team.

Online

Log an enquiry through SID Online or the web or app version of iExeter.

If we cannot help with your question right away, we will direct your enquiry to the appropriate team within the SID Online

From July 1st 2021 all enquiries to SID from current students must be logged via the portal rather than by email. A full guide to logging enquiries incuding a handy video can be found here.  

By phone

If an enquiry is urgent/time sensitive, please call us:

0300 555 0444 (UK)
+441392 724724 (International)

In person

Please make submitting an online or phone enquiry your first choice where possible due to continued social distancing.

However, visit SID in the Forum or Info at St Lukes in the first instance for the following services:

  • Replacement Unicard
  • Document validation
  • Print: student status letters, transcripts and certificates
  • Thesis submissions 

Opening hours

Vacation

Term Time

SID Forum Desk
(Streatham Campus) 

Monday - Friday 09:00 - 17:00* 

Saturdays: CLOSED

Monday - Friday 08:00 - 18:00*

Saturdays: 09:00 - 17:00

SID Info@St Luke's
(St Luke's Campus)

Monday - Friday 09:00 - 17:00*

Saturdays: CLOSED

Monday - Friday 09:00 - 17:00*

Saturdays: CLOSED

Phones

Monday - Friday 09:00 - 17:00*

Saturdays: CLOSED

Monday - Friday 09:00 - 17:00*

Saturdays: 09:00 - 17:00

SID Online

 

Log enquiries via SID Online 24 hours a day

 

Staff training *Closed every Wednesday 15:00 - 16:00 for staff training
 
 

Email

If you have an active Exeter University IT account you must log your enquiries via the SID Online portal. External parties and prospective / graduated students who cannot use the portal are welcome to contact us as follows: 

Contact typeEmail address
Reference / verification requests  verifications@exeter.ac.uk  
Queries from applicants, prospective students and offer-holders  pre-enrolment@exeter.ac.uk 
Accommodation queries   ExeterAO@exeter.ac.uk  
3rd party payment queries  nonstudentpay@exeter.ac.uk 
Queries relating to Transcript or Certificate purchases via the Online Store onlinestoreSID@exeter.ac.uk  

 

Admissions

Tel: 0300 555 6060 (UK)

+44 (0) 1392 723044 (International)

Weekdays 9am-5pm

For enquiries about your application, or about applying to study at the university. 

 

Estate Patrol

Tel: 01392 723999

24 hours day, 365 days a year

For security assistance

 

Wellbeing Services

Tel: 01392 724381 

Weekdays 9am-5pm

wellbeing@exeter.ac.uk

Talking Therapies, Mental Health advice and support

 

Student Guild Advice Unit

Tel: 01392 723520

Weekdays, 10am – 3pm excluding bank holidays and University closure periods (please note that we may have to close on other occasions due to limited staffing but will try and advertise in advance where possible)

advice@exeterguild.com

Independent, impartial and confidential advice on a range of issues, including housing, funding, and academic concerns

 

Student Recruitment (Open Day enquiries)

Tel: 01392 724043

WebEnquire online

 

Career Zone (students)

Tel: 01392 72 4493

To help prepare you for life work after university, offering quality assistance and advice

 

Temporary Staff bank

Tel: 01392 722983 

Weekdays 9am- 5pm

hr-temp@exeter.ac.uk

For general enquiries to the Temporary Staff Bank

 

Claims

Email: e-claims@exeter.ac.uk

For general enquiries regarding Casual Claims, registration, or the eClaims system

Student Health Centre

Tel: 01392 67 6606

studenthealth@exeter.ac.uk

For up to date opening times please check the Student Health Centre webpages

 

Student Finance England

Tel: 0300 100 0607
Weekdays 8am to 8pm
Saturday and Sunday, 9am to 4pm 

 

Student Finance Services Non UK Team (EU Students)

Tel: 0141 243 3570 
Weekdays 9am to 5:30pm

International callers UK: 0044 141 243 3570 

 

Student Finance Wales

Tel: 0300 200 4050

Weekdays 8am to 6pm

 

Student Finance Scotland/ Student Award Agency Scotland

0300 555 0505

Monday to Friday 8.30am 5pm

Info Points and Hubs

Info Points provide a range of support and advice for general and course specific enquiries. Discover where the various Info Points and Hubs are located across both Exeter campuses and find out more about the services they offer.

How to log an enquiry

  1. Login to SID Online and select 'ask a question'
  2. Browse the FAQ headings, type a question or keywords into the search box
  3. You can access the black 'Log new enquiry' button at all points through the FAQs, including on the FAQ headings page. The button is otherwise under Enquiries tab on the left.
  4. If you click log enquiry from within an FAQ, the category will be automatically selected – If you don’t, select a category. You can either scroll through or you can start typing to find a category. 
    •   By selecting a category, this can ensure that the enquiry goes to the correct specialist team.
  5. Log your enquiry
    •   You will receive an automatic email with an enquiry reference number.
    •   Keep this email in case you need to follow your enquiry up at any point.
  6. Await response
    •   Depending on the nature of the enquiry, we may ask you for further information.
    •   Please allow up to a maximum of ten working days for a response.
    •   You can always call us to follow up your enquiry.
  7. Enquiry answered!
    •   You will receive an email with an answer to your enquiry.
  8. Leave feedback
    • Click 'Go to my Enquiry' and leave feedback and comments on how we did! We value any feedback, comments and suggestions.

You can check the visual guide here: How_to_log_an_enquiry_as_enquirer.

Log into iExeter either through your smartphone via the iExeter app or on your laptop/desktop PC with your usual University username and password and tap/click 'Help & Advice' tab. 

For quick enquiries - choose the 'Create new enquiry' and pick the category that best suits your question.

For more detailed enquiries - if you're enquiry is more detailed, or you need to access a specific form, select 'Access SID' to take you to the SID Online login page to log your enquiry.

View your open enquiries - Want to see the current status of your enquiry? Select 'view open enquiries', or if you require an update please contact us