Courses and resources
Handling Difficult Conversations
| Description | Theme: Leadership and Management.
Category: People Management.
About this course: Difficult conversations can be a common matter in the workplace. How we handle and manage these situations is crucial to building an effective team and reaching goals. This high impact session provides a deeper understanding of why conflict arises and explores pragmatic tools for handling challenging discussions and individuals. The team of trainers at Edit Development are experts in creating learning solutions. Their popular 'espresso' sessions are short and dynamic workshops which engage the participants to challenge their thinking, their approach and their actions.
Learning outcomes: As a result of attending this course, you will be able to:. - Create an empowering mindset that is conducive to having a successful difficult conversation. - Prepare for difficult conversations by creating some disassociation and objectivity. - Balancing assertion and relationship with outcome. - Explore tools, techniques and models to help you handle difficult conversations and people's reactions.
Who should attend this course: This session is suitable for academic and professional services staff. It will particularly appeal to colleagues who have responsibility for managing/leading other people. It is useful both for those who are approaching this topic for the first time, or those looking to refresh their skills.
Presenter(s): Edit Development https://editdevelopment.com/ Learning provider: This course is administered by People Development; please contact peopledevelopment@exeter.ac.uk for more details. | ||||||||||||||
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