Courses and resources
Difficult Conversations (Centre 4 Learning)
| Description | Theme: Leadership and Management. Category: People Management. Course Overview: This course is designed to help managers feel freer to speak up in line with strategy 2030: We will trust and empower our colleagues and students to use their voices to challenge, improve and be creative and we will champion freedom of speech. This virtual workshop aims to help managers develop and enhance your capability and confidence in preparing for and handling difficult and sensitive conversations. Scenarios of this kind may include giving feedback or saying no to others, dealing with difficult behaviour, delivering messages people do not want to hear and more. Learning Outcomes: - Build capability to have effective internal/external conversations, acquiring tools for effective 'speaking up' and 'listening'. - Encourage constructive conversations and open dialogue. - Prepare for and confidently handle difficult conversations. - Explore coping strategies for managing your own emotions in the face of challenging conversations. - Effectively deal with resistance and pushbacks, including heightened emotions.
Audience: This course is aimed at managers who are following Pathway 2 (Practitioner) within our People Management Development programmes. Delegates will be looking to grow their management skills. You are likely to have previous management experience, perhaps with limited formal training, or are keen to build on the experience and development you have acquired to date.
Presenter(s): Anne Fogarty, Centre 4 Learning. Learning Provider: This course is administered by People Development; please contact peopledevelopment@exeter.ac.uk if you require further details. | |||||||||||||||||||||
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| This course occurs on the following dates |
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