Frequently asked questions (FAQs)

If you are struggling to register for our recruitment site or submit an application, please reach out to hrhelpdesk@exeter.ac.uk - we’re here to help!

If you did not register with one of your social media profiles, your username will be the email you registered with. If you have forgotten your password, you will be able to use the ‘Forgot Password’ link available via our log-in page. If you are still stuck, please reach out to hrhelpdesk@exeter.ac.uk - we’re here to help! 

You will have the option of setting up Job Alerts when you first register. If you want this in the future:  

• From the home screen, click on your name in the top right hand corner 
• Click About Me 
• Click Preferences 
• Update your Job Alert Preferences 
• Press Save

We accept that applicants are using technology to support with writing applications as the use of AI becomes a norm. We have included further information regarding AI here under Your recruitment journey/our application process. 

Adverts close at 11.59pm (UK time) on the day specified at the top of the advert. 

Shortlisting normally takes places within two weeks of a job closing. Once shortlisting has taken place, we will contact you to let you know if your application has been successful or not. 

If more than two weeks have passed and you have not heard back regarding your application, please contact us on recruitmentadmin@exeter.ac.uk.

As we recognise the time and effort it takes to apply to a role, we will contact you to let you know if you are shortlisted for interview or not. As an employer of choice, we receive a high number of applications so are unable to offer feedback if you are not shortlisted. 

All interview times will be UK time. If you are currently in a different time zone and are unable to select an interview time which is suitable for you, please reach out to the interview panel to discuss alternative arrangements.

If you require an adjustment to the recruitment process you will be able to state this as part of your application. You can also contact us on recruitmentadmin@exeter.ac.uk. Further information about reasonable adjustments can be found in Your recruitment journey/Support during your recruitment journey.

If you attend an interview, you should hear back from either the chair of the panel or a panel member as to the outcome of your interview. In the event you don’t receive an update, please follow up directly with the chair of the panel.

Expenses will only be reimbursed for posts Grade E and above  

To find out more information about interview expenses, refer to your recruitment journey/our selection process. 

If you are successful at interview and require a visa to work in the UK, we will review the possible visa options that may be available to you.  Further information about visa options can be found here.  

Information which makes up your application is requested to enable the University of Exeter to make employment decisions and meet statutory obligations. Any information provided to the University in this context will be treated confidentially and used only by managers, members of the University, Human Resources, superannuation, and payroll during the course of your employment. Note that for some academic applications it may be necessary to share your application with non-panel members who have expertise in the relevant academic discipline. For further information regarding Data Protection, please refer here 

We aim to provide the best possible service to candidates. If there is something you are not happy with, please reach out to us at recruitmentadmin@exeter.ac.uk