For more information on the status of our services or to gain technical support please contact Exeter IT
Postgraduate students and University staff can access more information through the IT Service Desk Knowledge Base.
Find out more about University of Exeter IT policies and guidance.
Introduction to IT Services
I am delighted to lead the IT group as we begin a phase of significant change at our University.
I look forward to enabling the full potential of the IT team, listening to them and our community to deliver trusted, secure and accessible IT services.
Nathan Burden, Divisional Director of Information Technology
Exeter IT Services ensures that the University’s IT capability - covering hardware, software and people - is fit for purpose and able to protect, support and enhance the full range of services delivered on campus, digitally and through blended learning.
We are building the technical foundations required to support the delivery of Strategy 2030. This includes developing future‑proof platforms, robust security, and effective operational services that meet the evolving needs of staff and students.
How You Can Work With Us
Our team actively identifies skills and capability gaps across IT and collaborates with colleagues to develop strong business cases for investment - whether that’s through new hires or specialist third‑party partners. This ensures we can bring in the right expertise at the right time.
We deliver change through a dedicated team of change managers, architects, developers, testers, and project managers. Working with us means engaging early, collaborating on requirements, and partnering through the full lifecycle of digital transformation and service delivery.
If you have an idea for a change, please reach out to our IT Partners or the IT Services Senior Leadership Team for support.
Who we are
If you are a member of our university community (Staff/Students/Associates) you can learn more about our teams on our SharePoint site.
The Solutions Delivery function enables new IT services and digital products to meet the strategic goals of our teaching, research, and professional service teams.
Solutions Delivery consists of the following departments:
- Strategy and Architecture Services
- Test and Release Services
- Corporate and Academic Systems
- SRS/SITS Team
- Corporate Systems
- Academic Systems
- Data Integration and Collaborative Environments
- Projects and Programmes (Projects team)
- IT Services Project Management
- IT Services Change and Communications
BTS Integrations can help you with queries and development for integrations which connect to and from the BTS systems (T1/Trent/CRM Dynamics/Anaplan). They support the implementation of new integrations and systems and also make small incremental changes to existing integrations to improve security and the experience.
Business Technology Services (BTS) consists of the following departments:
- Business Analysis
- CRM (MS Dynamics)
- Finance & Planning Services
- Human Resources
Providing a source of technical consultancy, support and expertise to researchers across the University.
Research IT supports all research bids and subsequent projects, field and lab equipment, and implements and supports our extensive research storage and compute (HPC) solutions across all of our research teams.
The team supports staff and students with high-performance computing, secure data storage, software development, and technical troubleshooting. We offer collaboration, guidance, grant proposal assistance, and specialist facilities to enhance research efficiency and quality.
The mission of this team is to oversee the change, problem, and incident management practices. Service Management is responsible for technical areas within the IT department and the IT Security function. This includes:
- Desktop and audiovisual support
- Implementing and managing Servers, Storage, Networking, and Wi-Fi.
- Ensuring the university's IT equipment and systems are Functional, Available, Resilient, Recoverable, and Secure.
Our teams collaborate with the other IT functions to help deliver the design, implementation, management, support, and security across the technology estate, achieving the best ongoing outcomes for staff and students and the best value for the University.
Driven by Strategy 2030 and the supporting IT Strategy, we collaborate across the Faculties and Divisions to provide sustainable solutions and support innovation in all areas. We always seek to make the most of the technical opportunities supporting education, research, and administration across university campuses and beyond.
Service Management consists of the following departments:
- Infrastructure
- Desktop Support
- AV Support
- Major Incidents and Problems
- IT Security
- Vendor Management