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Further guidance and support

Read these IT Security Essentials guides: we've created some detailed guides to help you.

If you still require support, contact the IT Service Desk: +44 (0) 1392 72 5050. 

What is Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) adds a level of protection to your University of Exeter IT account. Using a simple two-step identity verification it will confirm that you are who you say you are.

Setup guides

The PDF linked below is available without logging in.


You can also get further guidance on the Digital Hub which requires a login:

Accessing a new account, or can't sign in?

If you cannot sign in please read: 

Watch these videos to understand more:


Further guidance and support

Step 1. 

Read these IT Security Essentials guides, we've created some detailed guides to help you.

Step 2.

Take a look at the FAQs to find common questions and answers. You can also ask colleagues and friends using Yammer.

Step 3.

If steps 1 and 2 haven't helped, contact the IT Service Desk between 08:00 and 18:00, Monday to Friday (excluding Bank Holidays): +44 (0) 1392 72 5050.