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Help and links

Open the Windows Virtual Desktop via the web.

Before downloading software you may need to check your version of Windows.

The Digital Hub

For detailed guides including screenshots visit the Digital Hub. You can also book time with an expert to help get you started.

What's using a virtual desktop like?

Windows Virtual Desktop guides

Connecting via a desktop client (recommended)

Please use the guides below to access the Windows Virtual Desktop. 

Windows

Quick steps:

  1. Download Microsoft Windows App and open it (don't open Remote Desktop Connection!).
  2. Once installed, you will need to login with your your University of Exeter email address and password (eg jab123@exeter.ac.uk).
  3. Once you're signed in you should see the WVD's - 'Graphics Desktop' and 'Standard Desktop'
  4. Double click the WVD you need and sign in using your email address and password
  5. From here, you can access the applications you need.
  6. When you log out please select the user icon in the Start Menu and sign out.

MacOS

Quick steps:

  1. Download Microsoft Windows App for macOS.  Run through the installation
  2. Once installed, open Microsoft Windows App from Apps in your Dock.
  3. Click the + icon in the top-right and select Add Work or School Account
  4. Sign in with your University of Exeter email address and password (eg jab123)
  5. Double click the WVD you need. You may need to enter your password again.
  6. From here, you can access the applications you need. You may need to enter your password again.
  7. When you log out please select the user icon in the Start Menu and sign out. 

Connecting via your web browser

Quick steps:

  1. Visit the Windows Virtual Desktop web browser.
  2. Sign in using your University of Exeter email address (eg jab123@exeter.ac.uk) and password.
  3. Double click the WVD you need. 
  4. If prompted to Access local resources, select Allow.
  5. Enter your username and password (eg jab123@exeter.ac.uk).
  6. From here, you can access the applications you need. You may need to enter your password again.
  7. When you log out please select the user icon in the Start Menu and sign out. 

Logging out safely

Please ensure you select the user icon below to log out.

Things to remember

  • Only use the virtual desktop for applications you don't have on your device.
  • Please log off the virtual desktop when you finish to ensure there is capacity for others. Do not just disconnect as this does not log you off.
  • Remember to save your work regularly on OneDrive for Business as you progress to prevent the loss of data. If you're unsure how to use OneDrive, read our guidance.
  • Do not leave your virtual desktop session inactive. Your session will disconnect automatically if you are inactive for more than 30 minutes.

Technical assistance

For technical assistance please contact the IT Service Desk.