Temporary Resourcing Unit

The Temporary Resourcing Unit comprises of the Temporary Staffing Bank (TSB) and Casual Claims teams using the eClaims timesheet system for the claiming of hours worked.

General enquiries

For general enquiries regarding Casual Claims or the eClaims system please email e-claims@exeter.ac.uk. For general enquiries to the Temporary Staff Bank please email hr-temp@exeter.ac.uk.


The team is located in room 356, 3rd floor, Northcote House, but during Covid restrictions the team is currently working from home


Full details on how to appoint a casual worker can be found on the Casual Claims pages. General information about the eClaims system and to login please visit the eClaims section of the website. The Temporary Staff Bank webpage has more information about the TSB and how to apply.

Recruitment team

Colin Hewitt-Bell

Temporary Resourcing Team Leader (Casual Claims and Temporary Staff Bank)

As the Functional Lead on the Temporary Resourcing Project I work with all the Colleges and Services with regard to Temporary Resourcing, reviewing and implementing changes to all the relevant processes and systems. I also cover the Temporary Resourcing Team Leader role when required acting as a point of contact for the Casual Claims, Temporary Staff Bank, eClaims, right to work, casual worker DBS, reporting and claims payroll queries.

I joined the University in June 2015, initially as the Temporary Staffing Transformation Manager, briefly covering a vacant Recruitment lead role and as the Temporary Resourcing Team Leader covering maternity leave.

Prior to joining the University I was a Director of a Recruitment company, worked in Business engagement, Recruitment, Systems and Finance in both the Private and Public sectors.

I am always looking at ways to streamline and continuously improve our temporary resourcing systems and processes and would welcome any feedback on where improvements could be made.

Email: c.c.hewitt-bell@exeter.ac.uk

Samantha Kelly

Temporary Resourcing Team Leader (Casual Claims and Temporary Staff Bank)

Mon, Tues, Thurs

I manage the Temporary Resourcing Unit on a Monday, Tuesday and Thursday, ensuring our Temporary Resourcing Processes are maintained in line with University policies and external regulations. I act as a point of contact for our workers and recruiting managers, and am responsible for the line management of the Temporary Resourcing Team.

I joined the University in March 2014 in the role of Temporary Staff Bank Assistant, and moved to my current role in March 2015.

I graduated from the University of Exeter with a BSc in Exercise and Sport Sciences in 2009, and again in 2010 with an MSc in International Management. Prior to joining the University I worked in Recruitment based roles for both public and private organisations.  

I am dedicated to ensuring our casual workers have a positive experience working for the University. If you (as a worker or a manager) have any questions or feedback regarding our processes I would love to hear from you.

Email: samantha.kelly@exeter.ac.uk

Nicola Facey

Nicola Facey

Temporary Resourcing Advisor (IR35 & UEBS)

Tues, Wed, Thurs

I am the main point of contact for all IR35 queries, and make decisions determining the employment status of off payroll workers following a full review of necessary documentation, in cases where the temporary workers wish to be treated as self-employed suppliers of services. 

I also act as the main point of contact and lead on the administration of the engagement of casual workers to the Business School, including students, self-employed suppliers and Foreign Academic Visitors.

I also provide general eClaims support, deal with Right to Work, and assist with DBS.

I joined the University in January 2014, initially as an Administrator for the Researcher Development Team and the Athletics Union, progressing to the Temporary Resourcing Team in August 2015.

Prior to joining the University I was a Revenue Officer for HMRC for over 20 years and have extensive experience in PAYE, Self-Assessment, VAT, Corporation Tax, Residency and Debt Management.

I graduated from the University of Reading with a BA (Hons) in Sociology.

Email: n.facey@exeter.ac.uk or IR35@exeter.ac.uk or Business-school-hr@exeter.ac.uk

Melitza Whittock

Temporary Resourcing Administrator (IR35 & UEBS)

Tues - Fri

I work alongside Nikki Facey on the administration of the engagement of casual workers to the Business School, and the IR35 procedure.

I have worked at the University since 2017, having previously been the Temporary Resourcing Administrator (Claims Payroll) in this team, and also a Payroll Administrator in the Pay and Benefits Team. I was also engaged initially as a temporary worker myself, via the Temporary Staff Bank.

I am able to support Managers and Workers with queries relating to the IR35 procedure, the casual claims process, right to work, payroll and the eClaims system.

My usual working hours are Tuesday afternoon, Wednesday and Thursday mornings and all day Friday.

Email: m.whittock@exeter.ac.uk or IR35@exeter.ac.uk or Business-school-hr@exeter.ac.uk

Tom Mussett

Temporary Resourcing Administrator (Claims Payroll)

Email: t.mussett@exeter.ac.uk or hr-temp@exeter.ac.uk

Kneace Kelly

Temporary Resourcing Assistant Administrator (Casual Claims)

Email: k.k.kelly@exeter.ac.uk or e-claims@exeter.ac.uk

Rebecca Hodge

Temporary Resourcing Administrator (Temporary Staff Bank)

I am responsible for the day to day running of the Temporary Staff Bank.

I joined the University in December 2020, having previously worked at the University via the TSB as a temporary worker in the Examinations Team in 2017.

In 2014 I graduated from the University of Westminster, with a BA (Hons) in International Relations and Development Studies, before working in a variety of administrative roles, and most recently as a Fundraising Administrator and Events Coordinator within the charity sector.   

My experience working at the University as a temporary worker provides me with a great understanding of the needs of our temporary workers, and I wish to ensure they have a positive experience whilst working here.

Email: r.hodge3@exeter.ac.uk or hr-temp@exeter.ac.uk

Jasmine Stevenson

Temporary Resourcing Administrator (Temporary Staff Bank) - Currently on Maternity Leave

I lead on all recruitment activity for the Temporary Staff Bank which includes managing the full recruitment process of our temporary workers; shortlisting, interviewing, allocating to temporary roles and monitoring assignments. I work alongside the Assistant Administrator and together we strive to ensure our temporary workers are assigned to the most suitable roles for them at the University.

I joined People Services as a Temporary Administrator for the TSB back in October 2017 before being appointed in a fixed term appointment shortly after. My background has always been within the Customer Service sector and prior to joining the University I spent a large amount of time as a Quality Analyst; providing accurate and actionable feedback to help clients deliver exceptional customer service.

I wish to ensure that both temporary and casual workers have a positive experience here at the University of Exeter. Please do not hesitate to let me know should you have any questions regarding the TSB or the Temporary Resourcing Unit.

Email: j.stevenson2@exeter.ac.uk or hr-temp@exeter.ac.uk

Beth Walker-Billingham

Temporary Resourcing Administrator (Claims Payroll) - Currently on Secondment

My primary role with the team is to process the casual claims monthly payroll and be the first point of contact for any casual worker queries relating to payroll matters. I can also assist and support casual workers or managers on any queries relating to Right to Work, the casual claims process, our timesheet management system (eClaims) and also the casual workers’ pension scheme NEST.

I joined the Temporary Resourcing Team at the University in January 2021 following a 13 year career with the NHS, enjoying a wide variety of administrative roles primarily within Corporate Services.

The Temporary Resourcing Unit is a busy team looking after all aspects of the casual workers process from start to finish and I strive to ensure that this is a positive experience for every individual.

If you are a casual worker or a manager requiring support, guidance or advice on any of the casual worker processes please do not hesitate to contact me or a member of the Temporary Resourcing Team who will be happy to assist you.

Email: b.walker-billingham@exeter.ac.uk or e-claims@exeter.ac.uk