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Nadelik lowen! (Merry Christmas in Cornish)

If you are staying on campus or in Cornwall over Christmas, this information offers a brief guide to opening hours for facilities and services in the University.

Christmas & New Year in Cornwall

Christmas in Cornwall

Christmas in Cornwall 2021

Staying on campus or in Cornwall over the winter break and Christmas? If so, check out the pages below to find out what facilities, services and events are available within the University.

Most facilities and services will be available as normal until Thursday 23 December, and will re-open for normal business on Tuesday 4 January. Between these times there may be limited opening hours and we advise you check details on this page.

If you’re staying on campus over the winter break, remember it’s important to keep testing for COVID-19. Regular testing will help protect those around you and ensure we can keep our University life moving for Term 2.

LFD Home test kits are available for collection until 4pm on Thursday 23 December from Falmouth and Penryn Campus Receptions – you can book a collection here. We encourage you to stock up before 23 December so you have tests available to use. However, if you need more tests, these will be available daily from the Welcome Building, 10am-2pm, from Friday 24 December – Monday 3 January 2022.

If you’re experiencing COVID-19 symptoms, PCR/HALO tests will be available on campus until the 23 December and will resume again on the 4 January 2022. If you are experiencing COVID-19 symptoms, however mild, and you need a test between 24 December and 3 January, you should arrange via the national testing scheme

If you are feeling unwell with a non COVID-19 issue and need help, don’t forget you can call NHS 111 or 999 in an emergency. If you live on campus, Glasney Lodge is open 24/7 on 01326 253503. If you have any queries regarding COVID-19 symptoms, our Rapid Response team will be open over the Christmas break so please contact us or visit our website.

Monday 13 – Friday 17 December

Phone Lines, SID on-line enquiries and Info Point Desk open 9.00am -5.00pm.

Monday 20 – Thursday 23 December

Phone Lines, SID on-line enquiries and Info Point Desk open 9.00am -5.00pm.

Friday 24 December – Monday 03 January

All Info Point and Hub services including Mitigation application processing closed.

Tuesday 04 January onwards

Resumption of normal services from 9.00am

Phone Lines, SID on-line enquiries and Info Point Desk open 9.00am -5.00pm. The Penryn Info Point phone number is 01326 371800.

Monday 13 – Thursday 23 December: 24/7

Friday 24 December: Closes at 14:00

Saturday 25 – Tuesday 28 DecemberCLOSED

Wednesday 29 –  Friday31 December: 0900 – 1700

Saturday 1 January: CLOSED

Sunday 2 January onwards: 24/7 resumes
More information here.

Until 5pm on Thursday 23 December 2021 student services will follow normal opening hours.* Normal services will resume on Tuesday 4 January 2022.

From Friday 24 December - Tuesday 4 January please contact Glasney Lodge on 01326 253503 if you have any immediate welfare concerns. Glasney Lodge will be open 24/7.

All students have access to Togetherall which is an online support community, offering peer and professional support and is available 24/7, 365 days of the year.

Why not download the Fika app which is free for Uni students and can help you with its range of mental fitness courses? Download it from the app store or Google play free and enrol using your University email.

Further advice can be found on the FX Plus Need Help Now page and the SU's welfare page.

* Please note. There are no Accessibility and Inclusive Learning drop-in sessions out of term-time.

International Student Support is available in the usual ways until 4pm Thursday 23 December and the team is back at 9am on Tuesday 4 January 2022. 

If your question can’t wait, why not browse through our most popular links to help answer your questions:

I’m starting a new programme in January 2022, when will I receive my CAS?

How do I apply for a Student visa?

Immigration information for EU/EEA/Swiss students

How do I collect my BRP card?

Travelling to the UK

Need help with your career planning over the break? We’re still here to help. 

We’ll be open in the Exchange, Monday to Friday 1pm - 5pm, and online 9am - 5pm up to and including Friday 10 December. Between Monday 13 and Thursday 23 December all our services will be online only, including Live Chat, email and phone. We’ll be fully closed from 5pm Thursday 23 December, to Tuesday 4 January, during which time you can still use Handshake to search for jobs and opportunities, and find extensive help and advice on My Career Zone Digital and our website. Season’s greetings to you, your friends and family, and have a great Vacation.

The Digital Hub in Penryn and Exeter will be shut for face-to-face support between the following dates:

  • Friday, 10 December 2021 at 16:00 – opening 09:00, Tuesday, 4 January 2022

FX Plus will be providing normal face to face support from the DDM IT Office except during the University closure dates from Friday 24th December to Mon 3rd January. There will be a Service Desk staff member available until 21:00 on Thursday 23rd December and will return from 08:45 on Tuesday 4th January.

Don’t worry though as we have many guides and videos available on the Digital Hub online and also you can find the solution to IT problems via the IT Knowledge Base.

Details for holiday opening times for the Sports Centre, Student Services, IT support, Compass, Chaplaincy and food outlets around campus can be found on the FX Plus Winter Campus Closures 2021 information page. Or, for opening hours outside of the holiday closure periods, visit this page.

The SU have also put together a seasonal signposting webpage with more information about support, tips for self-care and the services available to you over the winter break. Take a look here.

Students who need help during closure days should visit the emergency help webpages. Out of hours support is also available on 01326 253503.

Check out the full range of events taking place throughout December and January on both the FX Plus website and Falmouth and Exeter Students’ Union website.

Our virtual desktop service is available throughout the year. It allows you to remotely access a huge range of learning resources that you may need for your course.

With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:

  1. A software directory with download links for you to install software on your own devices.
  2. Windows Virtual Desktop, providing secure access to a suite of applications to support your study.

*The software available remotely will depend on the college in which you are studying.

To find out more visit the virtual desktops webpage. If you need more detailed guidance, the Digital Hub can help. 

We recommend using OneDrive for Business to store your work, however to remotely access files saved on University servers we recommend referring to this guidance.

If you encounter issues, please contact SID. You can also book time with an expert for an introduction to virtual desktops.

FX Plus Campus Security provides security services 24 hours a day, 365 days a year. For more information visit the FX Plus website.

Campus security: 01326 255875

24/7 Emergency Line: 01326 254444 (4444 internal phone)

24/7 Emergency Line (Glasney Lodge Residence) 01326 253503

Email: securityservices@fxplus.ac.uk

If you need to register with the police as a condition of your visa, you should be aware that Camborne Police station will be closed on public holidays (Monday 27th December 2021, Tuesday 28th December 2021 & Monday 3rd January 2022).

Travel around Cornwall

If you plan to travel in Cornwall using public transport, be aware that some services will be offering reduced services or certain services may not be running.

Check timetables and social media updates for the latest information: First Kernow and Go Cornwall for buses and Great Western for trains in Cornwall.

Remember you will need to wear a face covering on public transport unless exempt.

Think ahead

Now the dark nights are fully upon us, think about your visibility to other road users when walking and cycling in the dark, especially when crossing roads. Your eyes have adjusted to the dark however you may not be as visible to other road users. 

If you’re going for a night out, make sure that you have a plan for how to get home, especially if you end up on your own. Try to stay with your friends, and keep a taxi number on you.

If your battery dies, ask to use your friend's phone or, if you get separated, ask in a shop or pub.

View the Devon & Cornwall Police advice site for some tips to ensure your night is safe.