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Nadelik lowen! (Merry Christmas in Cornish)

If you are staying on campus or in Cornwall over Christmas, this information offers a brief guide to opening hours for facilities and services in the University.

Christmas & New Year in Cornwall

Christmas in Cornwall

Christmas in Cornwall 2022

Staying on campus or in Cornwall over the winter break and Christmas? If so, check out the pages below to find out what facilities, services and events are available within the University.

Most facilities and services will be available as normal until Thursday 22 December, and will re-open for normal business on Tuesday 3 January. Between these times there may be limited opening hours and we advise you to check details on this page.

Monday 19 – Friday 23 December

Phone Lines, SID online enquiries and Info Point Desk open 9.00am -5.00pm.

Monday 26 December – Monday 2 January

All Info Point and Hub services including Mitigation application processing closed.

Tuesday 3  - Friday 6 January

Phone Lines, SID online enquiries and Info Point Desk open 9.00am - 5.00pm.

Monday 9 January onwards

Resumption of normal services from 08.45am

Phone Lines, SID online enquiries and Info Point Desk open 08.45am -5.00pm. The Penryn Info Point phone number is 01326 371800.

Penryn Campus Library

Open Saturday 17 and Sunday 18 December from 10:00 - 18:00
Open Monday 19 to Thursday 22 December from 09:00 - 17:00
Open Friday 23 December from 09:00 - 17:00 - no staff available
Closed from Saturday 24 December
Open from Tuesday 27 December to Friday 30 December from 09:00am -17:00 - no staff available
Open Monday 2 January from 09:00am -17:00 - no staff available
From Tuesday 3 January - normal opening hours
 

Penryn Compass Helpdesk

Monday 19 December – Thursday 22 December 09:00 – 17:00

Closed from Friday 23 December up to and including Monday 2 January 2023

From Tuesday 3 January - normal opening hours

Falmouth Campus Library 

Closed from Thursday 22 December at 17:00

Open from Tuesday 3 January at 9:00

Until 5pm on Thursday 22 December 2022 student services will follow normal opening hours.* Normal services will resume on Tuesday 3 January 2022.

From Friday 23 December - Tuesday 3 January please contact Glasney Lodge on 01326 253503 if you have any immediate welfare concerns. Glasney Lodge will be open 24/7 their emergency number is 01326 254444.

Support via Spectrum Life
Spectrum Life provide 24/7 access to a helpline, an online portal, and specific treatments like counselling. You can download the Spectrum Life app by searching for it in your app store – use code FXPlus when asked for your ‘organisation’.

If you want to talk to the helpline or access talking therapies you can call/text:
Phone UK based:  0800 0318227 
International number: 00353 1 518 0277 
Whatsapp: Text “Hi” to 07418360780 

There is also an online self-help portal which you can access using the code FXPlus when asked for your ‘organisation’


Togetherall online support

All students have access to Togetherall which is an online support community, offering peer and professional support and is available 24/7, 365 days of the year. They also have a blog about coping with complicated feelings over the holidays.

Silvercloud 
You could also try the online mental health programme Silvercloud which is free for Uni students or take a look at our free Wellbeing Apps.


Further advice can be found on the FX Plus Need Help Now page and the SU's welfare page.


* Please note. There are no Accessibility and Inclusive Learning drop-in sessions out of term-time.

International Student Support is available in the usual ways until 12pm Friday 23 December and the team is back at 9am on Wednesday 4 January 2023. 

If your question can’t wait, why not browse through our most popular links to help answer your questions:

I’m starting a new programme in January 2023, when will I receive my CAS

How do I apply for a Student visa?

Immigration information for EU/EEA/Swiss students

How do I collect my BRP card?

Travelling to the UK

Career Zone opening times

Up to Friday 16 December:

Live Chat: Speak with one of our team via Live Chat on our website, available 09:00 – 17:00, Monday to Friday
Email: careers@exeter.ac.uk
Call: +44 (0)1392 724493

We’ll also be in Career Zone, Ground Floor, Exchange, every weekday 12:00 to 16:00 up to Friday 16 December and look forward to welcoming you to talk about part time jobs, Handshake set up, CVs, finding placements and study and work abroad.

Monday 19 December to Friday 23 December we’re here online from 10:00 to 15:00.
Monday 26 December to Monday 2 January 2023 – University closure days and Bank Holidays
Tuesday 3 January 2023 to Friday 6 January 2023 we’re back online from 10:00 to 15:00.

 

 

The SU

The Falmouth and Exeter Student's Union (The SU) has a page with their opening times and information on support services available over the holidays.

 

Multifaith Chaplaincy

The Chaplaincy will be closed from Saturday 17 December and will be open again on Monday 9 January.

Tremough Barton Cottage 8 on Penryn Campus will remain open during this time 09:00 – 17:00 (Monday – Friday)

 

Food and Drink on Campus

To find the opening times for the food and drink outlets on campus visit the FX Plus Winter on Campus page.

Normal opening times and any disruptions to service are listed on the service status page.

Events have been organised for those staying over the festive break. Check out the full range of events taking place throughout December and January on both the FX Plus website and Falmouth and Exeter Students’ Union (The SU) website.

Traditional or Vegetarian Christmas Day Hamper Meals

Order by 18 December

Christmas Day Hamper Meals are available to order online from the Penryn Campus shop up until 18 December. They cost £15 and includes a frozen roast turkey meal or nut roast, mince pies, apple strudel, fruit, orange juice and chocolate.

Once you have placed your order you will need to reserve a slot to collect your meal from the Campus shop on 23 December.

Our virtual desktop service is available throughout the year. It allows you to remotely access a huge range of learning resources that you may need for your course.

With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:

  1. A software directory with download links for you to install software on your own devices.
  2. Windows Virtual Desktop, providing secure access to a suite of applications to support your study.

*The software available remotely will depend on the college in which you are studying.

To find out more visit the virtual desktops webpage. If you need more detailed guidance, the Digital Hub can help. 

We recommend using OneDrive for Business to store your work, however to remotely access files saved on University servers we recommend referring to this guidance.

If you encounter issues, please contact SID. You can also book time with an expert for an introduction to virtual desktops.

Digital Hub

Digital Hub face to face appointments will close on 19 December but online appointments can be booked up till 17:00 on 20 December.

The Digital Hub will reopen as usual on Tuesday 3 January.


FX Plus IT Support

The FX Plus IT helpdesk will be open as usual until 17:00 on Thursday 22 December and then reopen again on 3 January.

FX Plus Campus Security provides security services 24 hours a day, 365 days a year. For more information visit the FX Plus website.

Campus security: 01326 255875

24/7 Emergency Line: 01326 254444 (4444 internal phone)

24/7 Emergency Line (Glasney Lodge Residence) 01326 253503

Email: securityservices@fxplus.ac.uk

 

You can also use Safezone to contact security on Campus

SafeZone is a quick and easy way of connecting you to the security team when you are on campus. You don’t have to remember any numbers and it allows you to send additional details like your exact location and photos.

If you’re studying alone, or outside of regular hours you can also “check in” with the security team through the app. You can ask the app to do this automatically if you want. This will make security aware of your presence and can be used to share your location in an emergency.

On Cornwall Campuses once you have downloaded the App from the Apple or Google store you will need to select FX Plus as an organisation after you’ve logged in using your Exeter credentials.

Find out more about Safezone here.

Visit our Coronavirus webpages for the latest information

Falmouth Events

There's lots going on in the local area. Check out the Falmouth town website for more details. 

Travel around Cornwall

If you plan to travel in Cornwall using public transport, be aware that some services will be offering reduced services or certain services may not be running.

Check timetables and social media updates for the latest information: First Kernow and Go Cornwall for buses and Great Western Railway for trains in Cornwall. 

Rail Strikes

Rail strikes are planned, for December and January, that could impact your travel at the end of term and the start of next term. The dates are:

  • Tuesday 13, Wednesday 14, Friday 16 and Saturday 17 December
  • Tuesday 3, Wednesday 4, Thursday 5, Friday 6 and Saturday 7 January

Great Western Railway (GWR) advises that you only travel by train if absolutely necessary and most of their rail services will be cancelled.

If you’re planning to travel during this time, check rail network websites for the latest information about disruption and allow significant additional time for your journey. Occasionally strike dates change and so keep looking at the websites for the latest information. 

If you have on-campus exams in the week of 9 January, then please adjust or revise your travel arrangements to ensure that you can return to campus in time for your exams.

Think ahead

Now the dark nights are fully upon us, think about your visibility to other road users when walking and cycling in the dark, especially when crossing roads. Your eyes have adjusted to the dark however you may not be as visible to other road users. 

If you’re going for a night out, make sure that you have a plan for how to get home, especially if you end up on your own. Try to stay with your friends, and keep a taxi number on you.

If your battery dies, ask to use your friend's phone or, if you get separated, ask in a shop or pub.

You can find more guidance on keeping safe on the stay safe web pages or view the Devon & Cornwall Police advice site for some tips to ensure your night is safe.