Skip to main content

Student Welfare - Cornwall

Student Welfare (Cornwall)

Students in Cornwall have student support services provided by the FXPlus student support teams – this includes Wellbeing support, Accessibility support, Academic Skills support and more. Please click on the links on the right-hand side of this page to find out more about the support on offer.

In addition to this students have a dedicated Education Welfare team – information on which is detailed below.

Medical Emergency

If you have a physical injury or are experiencing severe symptoms (e.g. pain, vomiting, bleeding) call NHS 111, or if it is an immediate emergency and you require the police, ambulance or fire services call 999.

If you are on campus, you should also alert the Halls/Night Services team at Glasney Lodge 01326 253503.

If you are having suicidal thoughts and intend to act on them imminently, you should call 999 and ask for an ambulance.

If you are on campus, you should also alert the Halls/Night Services team at Glasney Lodge 01326 253503.

In cases of overdose and serious injury through self-harm you must seek immediate medical help by calling 999, even if you, or the person you are with, do not/does not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

Mental Health Emergency

If you are worried about your own or someone else’s mental health, you can call free on 0800 038 5300, any time of day or night. You will be connected to an NHS mental health professional who will listen to you and determine how best to help.

If you are having suicidal thoughts and feel you cannot keep yourself safe or intend to act on your thoughts imminently – call 999 and ask for an ambulance.

If you are on campus, you should also alert the Halls/Night Services team at Glasney Lodge 01326 253503.

Worried about a friend?

If you’re worried about a friend, and think they’re experiencing a medical or mental health emergency, you can give them the information above.

If you are on campus, you should also alert the Halls/Night Services team at Glasney Lodge 01326 253503.

If you’re worried but it’s not an emergency, this really useful guide, produced by Student Minds, contains many ideas, from how to start a conversation to suggestions on how to provide support. You can also email to discuss how you can help someone in need.

The Education Welfare team have daily slots available for students to book onto for an initial welfare meeting. These meetings can be 1-1 to discuss your support needs or any issues or concerns that may be impacting upon you or your studies. They can also be used for yourself and a few friends to come in and have a bespoke talk through the array of student support and services available to you here in Penryn.

» Please click here to book a slot

What is the Health, Wellbeing and Support for Study Procedure (HWSS)?

The HWSS procedure is a supportive procedure that is used when there are concerns about a student’s health and wellbeing. The student may be struggling to either meet academic learning outcomes and course competencies or to manage other aspects of university life, and it is felt these difficulties are not likely to be resolved in a single meeting with support staff.

Why does the University have a HWSS procedure?

Health and wellbeing are crucial ingredients to a successful and fulfilling student experience. However, the University recognises that difficulties with health and wellbeing are very common.  A student’s health and wellbeing may impact on their ability to study, reach their potential and make the most of their time at University.  The HWSS sets out a structure where the difficulties a student may have can be discussed and available support options considered. Then a plan can be put in place to help the student get back on track.

 The overall HWSS aims are to ensure that:

  • The best interests of the student are considered in relation to their personal situation, their health, wellbeing and/or any disability they may be experiencing
  • Students are supported to study and manage their health, wellbeing and current circumstances to the best of their ability, and wherever possible to meet the required learning outcomes and complete their course
  • Students who are experiencing difficulties in relation to their health, wellbeing and/or disability are supported to address their difficulties at the earliest appropriate point
  • Students are able to make informed decisions regarding options available
  • Any reasonable adjustments that may be recommended for  the student  are considered and put in place
  • Staff from Colleges/hubs/departments and from central Support Services work together where appropriate so that students experience a consistent and fair process

The University will aim to ensure that the HWSS procedure is used sensitively, ensuring the student is at the centre of the process, and making all possible steps to minimise additional stress and anxiety.

Who is the HWSS procedure for?

The procedure can be used for all students including undergraduate and postgraduate students, whether they are on full-time or part-time courses.

The only exception is when a student is studying a course that is accredited by a professional body such as HCPC (Health and Care Professions Council), GMC (General Medical Council).  In these cases an alternative procedure is likely to be used, such as Fitness to Practice.

The procedure may be used when there are ongoing concerns about a student’s academic progress and/or behaviour or ability to function appropriately at university. These concerns could be the result of mental or physical ill health or disability.

How is the HWSS procedure structured?

There are 3 levels to the HWSS procedure:

  • Level 1 is when there are concerns about a student’s health/disability/wellbeing that may be affecting their ability to progress academically or engage in the University experience, and that may require ongoing action and review.
  • Level 2 is used when there are continued concerns that were not being resolved by Level 1 meetings, or where the concerns about a student’s health and wellbeing are more significant and a higher level of support or response from the University is needed.
  • Level 3 is where there is serious concern about a student’s health, disability, wellbeing, behaviour or safety, and/or their ability to cope at university. In most cases Level 3 would only be used when all options of support have been exhausted and when a student has not engaged with recommendations at Level 2.

How will I be contacted/informed about the HWSS?

HWSS (Level 1 and 2) can be requested by any member of the Welfare team in Penryn. HWSS (Level 1 and 2) can be requested by any member of staff who is involved with the student.  This can be college support staff, academic staff, residence life team leaders, or Wellbeing Services member of staff. The meetings themselves are convened by the Education Support Advisors (Welfare), who decide whether the process is appropriate for the student. Best practice is that students will have been informed about the HWSS procedure before they are invited. Students will be invited to a meeting either by email, telephone or during a face-to-face discussion. An E mail invitation will be sent for Level 2.The email will explain what the meeting is, and inform the student that it is a supportive procedure.  The decision to hold a Level 3 meeting is made by the Head of Student Services, Head of Wellbeing, or Head of Professional Services (Penryn).

Students will be informed by email or letter about the need for a Level 2 or Level 3 meeting  at least 2 working days before the meeting is due to be held.

Students are encouraged to prioritise attendance at these meetings. However, there may be occasions where the student has a prior commitment that cannot be changed ie medical appointment. In these circumstances every effort will be made to offer an alternative date to meet.

Who will attend the meetings?

Level 1 meetings are fairly informal and attendance of staff members is kept to a minimum. The Education Support Advisor (Welfare) will attend, plus other relevant staff members.

Students will be informed who is attending and the reason for their attendance. Occasionally a student may wish to request that a different member of staff attend the meeting. This request will be accommodated if possible.

Attendance at a Level 2 meeting could include staff that have an academic or support role with the student, as well as someone who holds the appropriate level of responsibility and decision-making regarding possible options for the student. Members of staff from Wellbeing Services may attend.

Level 3 meetings will often be attended by the same people at Level 2 (or appropriate qualified staff). It will be chaired by the Head of Wellbeing Services or nominee.  An invited GP/medic may also attend these meetings.  At Level 3 the members of the panel may meet initially prior to the student’s attendance. The role of the initial meeting is to present key information to the Chair and to consider potential options.  Final decisions are made at a subsequent meeting when the student is present.

All meetings will be held in a quiet, private space.

If a student does not attend the pre-arranged and agreed meeting, the meeting may continue in the student’s absence.

What will happen during a meeting?

The meeting is likely to include:

  • An introduction by the person running the meeting, and a summary of why the meeting has been called. 
  • An opportunity for the student to explain their situation and/or give an update on what has been happening to them.  Please note that the student doesn’t have to share in-depth personal information in the meeting.  However, it can be helpful to share information about current health and impact on studies and life so that the student’s individual circumstances can be taken into account. 
  • Consideration of a student’s individual learning plan (ILP) and discussion about any adjustments that might need to be added to the ILP, or that due to learning outcomes are not deemed reasonable.
  • Exploration of support options/networks available to the student.
  • Formulation of a plan about how to move forward.
  • Clarification of next steps (for example setting a review date, clarifying what happens if the student isn’t able to meet the agreed plan).

What will happen after the meeting?

A summary of the meeting and agreed actions will be written up and a copy sent to the student and any other participants no more than 5 working days after the meeting.  A copy of this report will be kept in a confidential space within the College and/or other relevant University team notes system. A future review meeting may be arranged at that point.

Will the HWSS process ever recommend that a student withdraws from the University?

The aim of the HWSS procedure is to support students to remain on their programme of study wherever possible. However, it is acknowledged that there are occasions where all options of support have been exhausted and the student is not well enough to continue.  In such instances the procedure may recommend interruption from studies as the best support outcome for the circumstances.

A student can choose to agree with the recommendation to interrupt or they may decide to continue and risk not passing their academic year. There are the rare occasions when all support options have been considered and it is felt the student is too unwell and the only option is to require the student to interrupt or withdraw. This outcome can only be agreed at Level 3 of the HWSS procedure. 

The University is committed to ensuring that the HWSS procedure is used sensitively, that the student is fully involved and that all possible steps are taken to minimise additional stress and anxiety whilst ensuring the appropriate support is put in place.

The full HWSS procedure can be found at

We are a confidential service and ask students to complete a consent to liaise form ahead of their first meeting of each year with the team. This form will give you control over how your information is shared. If you have any questions about the form or how your data is stored and shared please do not hesitate to contact the team.

We understand that the impact of financial worry on mental health can be significant. We also hear from students that poor mental health can make managing money harder. This is a difficult cycle and breaking it might require some support. We have partnered with SilverCloud to enable students to access a CBT-based course dedicated to financial worry and its impact. You can access this course for free.

For more information on support available please book an appointment to see us. You can also keep up to date with updates on what is available via this web page.

Education Welfare team - Penryn

If your mental or physical health or wellbeing is having an effect on your ability to study, or your studying is creating health problems for you, then our helpful and experienced Education Welfare Team are available to talk to you in a confidential and non-judgemental way about any issues you may need support with.

Your Education Welfare team in Penryn is made up of:

  • Alex Lewis - Education Welfare manager 
  • Fiona Williams - Education Welfare adviser
  • Sally Wears - Education Welfare adviser
  • Tracey Burrell - Education Welfare officer

We can help with:


  • Worries about your academic progress due to a health or wellbeing difficulty
  • Identifying Internal and external support services available to you and how to access them.
  • Support around mitigation queries and concerns + can signpost to colleagues for any difficulties with college procedures such as assessment submission.
  • Residential field trip welfare and adjustments
  • One-off meetings to provide support around a specific study-related problem or issue
  • Ongoing support through the Health, Wellbeing and Support for Study process (See information on this process in the menu above).
  • Support around interrupting your studies
  • Provision of support to Student Carers, Care leavers and students who feel that they would benefit from a direct welfare contact for support.


How to get in touch with your Education Welfare Team

The Penryn Welfare team are available between 09:00 and 17:00 Monday to Friday. We will be offering a range of meeting types in the 23/24 academic year in order to try and best adapt to meet student needs. We will be offering Video meetings via Teams, Telephone meetings and in-person meetings too.

In order to arrange a meeting with a member of the team you can self-book an initial appointment here or make contact with us by emailing in the first instance. You can also call on 01326 371847 or 01326 371875.


We will be running Virtual online chat sessions between 10:00 and 12:00 on Tuesday and Thursday mornings during term time. These will commence in Week 2 of each term and will take place via a secure and confidential online chat system accessed via this page. Students will be able to make contact with us to get quick answers about a range of things: from support available through to specific issues with studies such as mitigation needs. We can also, through the chat, if necessary book a longer appointment slot to speak directly to a member of our team.

Please note that at busy times the team may not be able to get back to you straight away. If you have an urgent query about your studies, for example an imminent assessment deadline that you need assistance with, please contact the Info Point for help. For emergencies relating to your Health or Wellbeing please utilise the emergency contact information at the top of the page.

List of useful FAQ pages