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Contact hours

Monday: 09:00 - 17:00

Tuesday: 09:00 - 17:00

Wednesday: 09:00 - 17:00

Thursday: 09:00 - 17:00

Friday: 09:00 - 17:00

Saturday: Closed

Sunday: Closed

Make an appointment

In order to make an appointment, please choose the most relevant issue from the list below for further guidance. You are welcome to access support from multiple teams.

If you are unsure how to get in touch with us, please give us a call on 01392 724381 or email wellbeing@exeter.ac.uk and we will be happy to discuss your options with you.

  • If you are a Cornwall student, please click here to contact the Wellbeing team for Cornwall campuses, as we are only able to support students studying in Exeter.
  • Please note that Wellbeing Services can only offer support to students at the University. If you are a staff member, please see the Staff Wellbeing webpages.

If there is an immediate emergency and you require the police, ambulance or fire services call 999. In case of overdose you must seek immediate medical help by calling 999, even if you do not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

Wellbeing Services have a small number of on-the-day appointments available if you have an urgent concern or are experiencing significant distress. These appointments can only be booked from 9am on the day you need the appointment by calling us on 01392 724381. Please note that one outcome of this appointment may be that we refer you to other relevant services, including your GP/doctor and Emergency Services if appropriate.

Please click here for further urgent support resources, including out-of-hours services.

Studying Abroad

If you are experiencing a medical emergency, urgent concern or significant distress, then we urge you to seek and access professional medical support in your current locality.  

Wellbeing Services can offer limited remote support to students studying abroad, but please be aware that this is not for urgent use and there will be a wait-time for a response.

  • Befrienders Worldwide seeks to connect people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for suicidal thoughts.
  • Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.

To speak to a qualified practitioner about something that is affecting your mental and emotional health, contact us to book a Telephone Referral Appointment (TRA). This is a 15 minute conversation where you will be able to outline your concerns to a practitioner and discuss best next steps; please see the video below for further information. 

We aim to book you an appointment within 3 working days, but please be aware that at busy times or where this doesn't fit with your timetable we cannot guarantee this, and we will work with you to agree a suitable time.

Please ensure the telephone details we have for you are up to date in the 'contact details' section of your student record available via iExeter. If you do not have a UK telephone number, please contact us at wellbeing@exeter.ac.uk and we can organise an online call instead. Please make sure that you are in a quiet and private space at the time of your telephone appointment.

Please be aware that a TRA appointment is not suitable for urgent or emergency situations, and if you feel unsafe and/or feel you need more immediate support we would strongly recommend you follow the urgent support options available to you.

If you are presently studying abroad please see question 8 below for information on how to best access support.

How to book a Telephone Referral Appointment (TRA)

- Book an appointment online

1. Login to SID online - select 'Book an Appointment,' hover over ‘Bookable Appointments’ and choose 'Wellbeing Telephone Referral Appointment'.

2. Please check the availability of appointments by searching the current week and following week. Please be aware that when searching by date range, the results will list from latest appointment available to earliest.

3. Please do not complete the ‘reason’ box when booking an appointment online. This information is not required, and it is not checked by practitioners when your appointment is booked. The reason for your contact and your concerns will be discussed at your appointment. 

4. An email will be sent to you confirming your appointment.

- Call us

Give us a call on 01392 724381. Our receptionists will be happy to book you in and will confirm your appointment by email.

- Email us

Email us at wellbeing@exeter.ac.uk and include details of your availability. We will then email you to confirm your appointment.

Our AccessAbility and Mental Health teams are here to support you if you have a long-term health condition, mental health condition, or disability.

  • We will discuss your current situation with you in a confidential and supportive space and explore how your health condition, mental health condition or disability impacts on your course and University life.
  • Your advisor will create an Individual Learning Plan for you containing agreed upon support such as exam and teaching adjustments, and this will be sent to relevant University staff so that your adjustments can be put in place.
  • You can review and update your ILP at any stage of your course, but please be aware that deadlines apply when organising/updating exam adjustments. Please see more information here.

If you would benefit from support from both AccessAbility and the Mental Health team, we would recommend booking appointments with both teams.

If you have any concerns about disclosing a disability to the University, please do get in touch and we can discuss this with you.

Booking an AccessAbility appointment

Our AccessAbility team supports students with a range of conditions including specific learning difficulties such as dyslexia/dyspraxia, autism spectrum conditions, physical health conditions and visual or hearing impairments. You can book an appointment by either:

1. Filling out our Health and Disability Disclosure Form and including details of your availability. We will then contact you to confirm your appointment.

2. Phoning us - give us a call on 01392 723880. The team will ask you a few questions to ensure you receive the correct support and will be happy to book you in.

3. Emailing us - email accessability@exeter.ac.uk with a range of dates and times you will be available for an appointment. Please note in your email if you have specific contact needs that we should bear in mind.

You are welcome to book an appointment for general advice and guidance without filling out our Health and Disability Disclosure Form, but please be aware that we will be unable to put support measures in place for you without disclosure and relevant medical evidence.

Booking a Mental Health appointment

Our Mental Health team supports students with mental health conditions, including anxiety, depression, eating difficulties, Obsessive Compulsive Disorder, Bipolar disorder, and psychoses.

In order to book an appointment, please fill out the Mental Health appointment request form below and upload relevant medical evidence:

Mental Health appointment request form

Drop-in sessions for quick queries

If you have a quick query you are welcome to attend an AccessAbility online chat session or a Mental Health drop-in session. Please be aware that depending on your query, we may recommend that you book an appointment for further discussion.

Our AccessAbility and Mental Health teams are here to support you if require exam adjustments for a long-term health condition, mental health condition, or disability.

  • We will discuss your current situation with you in a confidential and supportive space and explore how your health condition, mental health condition or disability impacts on your course and University life.
  • Your advisor will create an Individual Learning Plan for you containing agreed upon support such as exam and teaching adjustments, and this will be sent to relevant University staff so that your adjustments can be put in place.
  • You can review and update your ILP at any stage of your course, but please be aware that deadlines apply when organising/updating exam adjustments. Please see more information here.

Booking an AccessAbility appointment

Our AccessAbility team supports students with a range of conditions including specific learning difficulties such as dyslexia/dyspraxia, autism spectrum conditions, physical health conditions and visual or hearing impairments. You can book an appointment by:

1. Filling out our Health and Disability Disclosure Form and including details of your availability. We will then contact you to confirm your appointment.

2. Phoning us - give us a call on 01392 723880. The team will ask you a few questions to ensure you receive the correct support and will be happy to book you in.

3. Emailing us - email accessability@exeter.ac.uk with a range of dates and times you will be available for an appointment. Please note in your email if you have specific contact needs that we should bear in mind.

You are welcome to book an appointment for general advice and guidance without filling out our Health and Disability Disclosure Form, but please be aware that we will be unable to put support measures in place for you without disclosure and relevant medical evidence.

Booking a Mental Health appointment

Our Mental Health team supports students with mental health conditions, including anxiety, depression, eating difficulties, Obsessive Compulsive Disorder, Bipolar disorder, and psychoses.

In order to book an appointment, please fill out the Mental Health appointment request form below:

Mental Health appointment request form

Exam adjustments deadline approaching?

If an exam adjustments deadline is approaching and you are unable to book an appointment in time, please ensure you have:

  1. Submitted a Health and Disability Disclosure Form or a Mental Health appointment request form
  2. Uploaded relevant medical evidence to the form or sent your medical evidence to us via email at wellbeing@exeter.ac.uk (please note on the form if this is the case).

If we receive your form and/or medical evidence after 5pm on the deadline day, we cannot guarantee that your adjustments will be in place for the relevant exam period.

Accommodation adjustments due to a health condition, mental health condition, or disability

If you are a current student and require support for University accommodation adjustments due to a health condition, mental health condition, or disability (e.g. a ground floor room, an en-suite, a room with a hoist, a quiet residence) please get in touch with our AccessAbility or Mental Health teams as detailed in question 3 above. We can then liaise with the accommodation team on your behalf as appropriate.

If you are a prospective student who is not yet studying at Exeter, please contact us via our Prospective Student online form in order to organise your support before you arrive. We recommend you do this as early as possible.

An issue relating to your on-campus accommodation

If you live in on-campus accommodation, our Residence Life team is here to support you with any wellbeing issues related to your living situation. They run a daily online chat on their web page from 18:00 – 21:00, or you can email them at residencelife@exeter.ac.uk to request an appointment.  

An issue relating to your private accommodation

If you live in private accommodation, you can speak to the Student Guild Advice Unit for support and guidance on a number of housing related issues. You can email them at advice@exeterguild.com.

Book a Telephone Referral Appointment (TRA) for general wellbeing support

Regardless of whether you are living on-campus or not, you are welcome to book a Telephone Referral Appointment with Wellbeing Services to discuss the impact of your situation on your wellbeing. Please see question 2 above for further details.

If your mental or physical health or wellbeing is having an effect on your ability to study, or your studying is creating health problems for you, then our helpful and experienced Welfare Advisors (Education Support Advisors for Welfare, or ESAWs) are available to talk to you in a confidential and non-judgemental way about any issues you feel you may need support with.   

Welfare Advisors are available via each of the Info Points and offer advice and support, as well as signposting to specialist advice, support services, and self-help materials. This support is given through an initial Welfare Meeting or through the Health, Wellbeing & Support for Study (HWSS) process. You can find out more information here.

Book an appointment with a Welfare Advisor (ESAW)

Advisors can offer telephone and online video appointments. You can contact your advisor by email using the appropriate address below:

Queens

welfare.queens@exeter.ac.uk

Amory

welfare.amory@exeter.ac.uk

Building One

welfare.buildingone@exeter.ac.uk

Peter Chalk

welfare.peterchalk@exeter.ac.uk

Harrison

welfare.harrison@exeter.ac.uk

St Luke's

welfare.stlukes@exeter.ac.uk

PGR

welfare.PGR@exeter.ac.uk

Please note that:

  • For any general queries relating to your academic study you should make contact with your personal tutor, then your College Info Point (or Doctoral College PGR Support Team for PGR students). 
  • If you have a health condition, mental health condition, or disability we suggest that you also contact AccessAbility and/or the Mental Health team in order to discuss support options such as teaching and exam adjustments. Please see question 3 above for more detail.

Booking a support session

Wellbeing Services offers individual support sessions for students experiencing eating difficulties.

Support sessions are open to all students. No assessment or referral is necessary; you can book an appointment directly. Please see ‘How to Access’ below for further details.

Please be aware that Eating Difficulties support appointments may be limited. If no Eating Difficulties support slots are available, please book a Telephone Referral Appointment (please see question 2 above for how to book this) to discuss other support options. We advise that all students who are struggling with eating difficulties see their GP/doctor for a thorough assessment of their wellbeing. 

The support sessions aim to:

  • Offer non-judgemental space to discuss concerns about eating, weight and shape.
  • Provide relevant psychoeducation informed by evidence-based practice.
  • Support students to manage their eating difficulties using self-help skills.
  • Share proven strategies to manage setbacks and to stay on track.
  • Signpost to the community treatment options if necessary.
  • Provide information about peer support available at the University.

Who can access support?

Students who are currently experiencing eating difficulties or have received specialist eating disorders treatment and are wishing to ‘top up’ on helpful strategies. [1]

Students affected by eating difficulties are also advised to see their GP/doctor to discuss possible physical health concerns.

Support timeframe:

Some students may find a single session sufficient, whilst others may benefit from a limited number of follow up appointments.

How to access Eating Difficulties Support:

  1. Login to SID online - select 'Book an Appointment,' hover over ‘Bookable Appointments’ and choose 'Eating Difficulties Support'. Please check the availability of appointments by searching the current week and following week. An email will be sent to you confirming your appointment.
  2. Telephone the Wellbeing Centre on 01392 724381. Our receptionists will be happy to book you into one of the available Eating Difficulties Support slots.
  3. Drop in to the Reed Mews Wellbeing Centre (building 15, 5E on the map) where our receptionists will be happy to book you in at a time that suits you. 

What format does the appointment take?

Our Eating Difficulties support appointments are currently held via Doxy, a confidential video appointment platform (you are welcome to turn the video function off and talk via audio if you’d prefer). Your practitioner will send you a Doxy link on the day of your appointment in order for you to join the call at your appointment time. Please see this PDF for step-by-step instructions: Doxy instructions

Self-Help Publications informed by Cognitive-Behavioural Therapy:

Beating Your Eating Disorder: A Cognitive-Behavioral Self-Help Guide for Adult Sufferers and their Carers (11 Aug 2010) by Glenn Waller

Overcoming Binge Eating: The Proven Program to Learn Why You Binge and How You Can Stop (9 Aug 2013) Second Edition by Christopher G. Fairburn

Peer Support

Exeter students run a weekly peer support group for eating difficulties during term time. For further details, please visit: https://www.facebook.com/EDPSGexeter/ 


 [1] Please refer to our Confidentiality Statement for further information on the Wellbeing Services approach to confidentiality and data sharing http://www.exeter.ac.uk/wellbeing/about/policies/

 

Setting up exam and teaching adjustments

Our Mental Health team is here to support you in your studies if you have a diagnosed eating difficulty.

  • We will discuss your current situation with you in a confidential and supportive space and explore how your condition impacts on your course and University life.
  • Your advisor will create an Individual Learning Plan for you containing agreed upon support such as exam and teaching adjustments, and this will be sent to relevant University staff so that your adjustments can be put in place.
  • You can review and update your ILP at any stage of your course, but please be aware that deadlines apply when organising exam adjustments. Please see more information here.

Please fill out our Appointment Request form in order to book a Mental Health appointment.

 

If you are studying abroad, Wellbeing Services can offer you support via a Single Advice Session (SAS). Please see more information here.

Please note that Wellbeing Services are unable to offer an urgent crisis appointment service to students who are not located in Exeter. If you require urgent medical attention, please seek medical support and/or contact emergency services in the area where you are located. Please see our urgent support page for further resources.

  • Befrienders Worldwide seeks to connect people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for suicidal thoughts.
  • Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.

We recommend that you contact us as soon as you can via our Prospective Student Online Form so that we can look to set up your support before your arrival, including exam adjustments, teaching adjustments and accommodation adjustments.

Please note that if you have been offered a place in Cornwall, you will need to contact the Cornwall Student Services Accessibility team to organise your support: studentservices@fxplus.ac.uk. You can find more information on their prospective process here.

If you are unsure how to get in touch with us, please give us a call on 01392 724381 or email wellbeing@exeter.ac.uk and we will be very happy to discuss your options with you.

Witnessing a friend, loved one or student going through a troubling time can be stressful and upsetting. We are happy to offer a confidential consultation, which can help to clarify your concerns and decide how best to respond. A discussion with a member of the Wellbeing Services team can also help you to keep in mind your own limits and to know when to stop intervening.

If your friend or loved one is a student and wants to access support from Wellbeing Services, they should contact us directly. By making their own appointment they will feel more committed and involved, and will be much more likely to keep the appointment. 

Timing and motivation are both factors in the effectiveness of our services. This means it is important that students book their own appointments and decide for themselves whether this is the right time to seek help.

If you are a student at the University of Exeter

We can offer you the same support as we offer to all other students. Please book a Telephone Referral Appointment (see question 2 above) to discuss the situation or call on the day for an urgent appointment.  

If you are a parent or someone who is not a student at the University of Exeter

You can get in contact with us by calling the Wellbeing Centre on 01392 724381. The receptionist will take your name and phone number and ask a practitioner to contact you. 

If you are academic staff

If you would like to refer a student to Wellbeing Services please let them know how to make an appointment or, alternatively, call us whilst they are with you to make an appointment.

Wellbeing services for staff are provided externally and information can be found on the University Staff Wellbeing pages.

Cancellation and Non-Attendance Policy

To help you get the most out of your support from Wellbeing Services, we encourage you to attend regularly and advise you complete the sessions agreed with your practitioner. We understand that sometimes other commitments may make attendance difficult – at the same time we want to make sure that our limited resources are used wisely so that others wishing to see us don’t have too long to wait. We therefore value your absolute commitment to the sessions we make available for you, and hope you will understand our need for a procedure around non-attended sessions. Please see our Cancellation and Non-Attendance Policy for more information.

Cancelling an appointment

We ask you to give more than 24 hours’ notice for any cancellation or request to change an appointment. Whilst we believe it is your responsibility to keep scheduled appointments we will, whenever we can, also send you text reminder the day before your appointment. To cancel an appointment:

Telephone: 01392 724381

Email: wellbeing@exeter.ac.uk

Should you not attend (and give us no notice) it will be your responsibility to contact Wellbeing Services to rebook another appointment. Please be aware this may result in being placed back on a waiting list. You can contact us on the number and email address above.

Should you contact us to reschedule an appointment, we will aim to offer an alternative appointment depending on availability. We understand that sometimes appointments may need to be rescheduled due to other commitments; however, should you need to cancel more than two appointments, a practitioner may be in contact to discuss the suitability of our service at this time.

Mental Health Mentoring

For those receiving mental health mentoring funded by their DSA, the following rules also apply:

If you do not attend an appointment or cancel a session with less than 24 hours’ notice, the appointment will be counted as one of your DSA funded allocated sessions.
You will be asked to provide a reason for any non-attendance or cancelled appointments with less than 24 hours’ notice. The university is required to provide Student Finance with this information. Student Finance may contact you to discuss the reason for your non-attendance/cancelled appointments

Turning up late to appointments

If you turn up to your appointment late, the practitioner may decide that there is insufficient time to complete the session. It is likely that this session will also be counted as non-attendance and may count towards your allocated number of sessions. In the case of mental health mentor support this session will not be counted as non-attendance, but it will count as one of your allocated sessions.

Please note that due to COVID-19, Wellbeing Services are currently offering appointments online or by telephone wherever possible. Please see more information here.

Wellbeing Services offer appointments on both Streatham and St Luke’s Campuses, as well as some appointments in the City Centre. Please specify when you make an appointment if you have a preferred location. Telephone appointments can also be offered where appropriate. Please be aware that waiting times may differ between locations.