Being a mentor has given me the opportunity to work as part of a great team and make new lifelong friends. The satisfaction of knowing that you are helping other students is something I really enjoy and is really special. Mentoring has also helped me improve my overall confidence, as well as providing me with new experiences and skills which I can use once I graduate. Definitely recommend it!

Past Residence Life Mentor

Residence Life Team

Residence Life Teams, with an in-depth knowledge of the support and wellbeing services on offer at the University, provide support to students living in University accommodation.

Living away from home in a new city (or country) can bring new challenges, so every student living in our accommodation is assigned a Residence Life Mentor who has experience of student life.

You can speak to them confidentially about whatever is on your mind. And they will visit one evening a week to answer questions, help with any problems, and keep you up-to-date with what’s going on in the University and city.

Overnight, members of the Residence Life Night Patrol support Security by visiting residences. If you have a problem late at night contact security and they will arrange for a member of the team to help.

Two full-time Residence Life Advisors lead the Residence Life Teams and are involved with student welfare across all the residences. If you want to speak with someone, please contact your team.

‌N.B. We will always treat your personal information with sensitivity and respect. Please read our confidentiality statement for further information.

Events

Please see below for details of our Term 2 events programme.

Residence Life Mentors

Every student in residence is assigned a Residence Life Mentor who will visit throughout the year. Mentors are current students – usually second/third years or postgraduates – with experience of student life. You can speak to them confidentially about whatever is on your mind. If you need to contact your team you can do so via e-mail.

Mentors can offer:

  • Friendly peer support
  • Knowledge of the University, the city and student life
  • A listening ear
  • Signposting to useful services if you have a problem
  • Updates on what’s happening on campus

If you are dealing with a more complex problem, you may decide to contact a Residence Life Team Leader (or your Mentor may suggest this). Please see the Team Leaders tab to read more about their role.

If you are interested in applying to become a Mentor, please see our vacancies tab for further information. 

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Team Leaders

Team Leaders are available every evening during term-time (7 days per week). They can be contacted directly via e-mail, or you can visit during their office hours. In an emergency, Team Leaders can be contacted overnight by calling Estate Patrol.

Team Leaders offer:

  • Lots of experience of student life
  • Help in resolving difficulties you may be experiencing, including more complex problems
  • Out-of-hours support

Team Leaders also organise a range of social events for residents – please do contact your team if you have any ideas for future events.

If you are interested in applying to become a Team Leader, please see our vacancies tab for further information.

Vacancies

Team Leaders

We are currently seeking postgraduate students to join the Residence Life Team as Residence Life Team Leaders for the 2019/20 academic year.

As a Team Leader you would be responsible for leading a team of Residence Life Mentors in supporting students living in University accommodation; promoting a culture of community and addressing issues within the residences.

Are you eligible?

  • A friendly, approachable, non-judgemental and supportive person, keen to help others settle into University life.
  • Excellent at communicating with a wide range of people.
  • Calm and confident when dealing with complex situations.
  • Willing to develop your skills and able to attend team training (beginning 5 September 2019).
  • A postgraduate student at the University and able to be present in Exeter throughout all three terms of the academic year.

You do not need to have studied at Exeter previously to be eligible, but should have experience of University life and living in student accommodation.

What's involved?

Team Leaders carry out their duties for a total of 15 hours per week, primarily:

  • Evening shifts and overnight on-call duties on a rota basis.
  • Participating in team meetings (usually 1.5 hours, one evening per week).

What the role offers

  • Rent-free self-contained accommodation (a studio or flat within a University residence).
  • Full training.
  • The opportunity to develop your leadership skills and gain experience of responding to a wide range of issues and situations.

Full details and an application form are available below. The closing date for applications is 29 April 2019.

Team Leader application instructions 19-20

Team Leader role description 19-20

Team Leader application form 19-20


Mentors

We have completed the initial round of Mentor recruitment for 2019-20. We anticipate recruiting for a small number of vacancies prior to the beginning of the academic year and you are welcome to submit an application for consideration - this will be held on file until we begin shortlisting/interviewing for these vacancies. 

As a Mentor you would be responsible for welcoming and supporting a group of students living in University accommodation, helping them to have a positive experience, and empowering them to resolve any problems.

Are you eligible?

  • A friendly, approachable, non-judgemental and supportive person, keen to help others settle into University life.
  • Excellent at communicating with a wide range of people.
  • Willing to develop your skills and able to attend team training during the week of 9 September 2019.
  • A full-time student at the University and able to be present in Exeter throughout all three terms of the academic year. 

You do not need to have studied at Exeter previously to be eligible, but should have experience of University life and living in student accommodation.

What's involved?

  • Visiting a group of allocated residents (mentees) on a weekly basis, (usually from 6pm – 10pm one evening per week) completing a work log after each shift.
  • Participating in team meetings (usually one hour, one evening per week).

What the role offers

  • A room in University accommodation, and a rent discount of £45 a week (discount applies for 32 weeks). 
  • Full training and the chance to develop new skills. 
  • Experience of working with people. 
  • The opportunity to develop confidence in dealing with a range of different situations.

To apply

An application pack is available to download below. 

Mentor application instructions 19-20

Mentor Role Description 19-20

Mentor application form 19-20


Contact

If you have any questions about our vacancies or require any further information about the roles, please email: residencelife@exeter.ac.uk

Confidentiality statement

We understand that it can be difficult to trust other people with matters which may be deeply private. We will always treat your personal information with sensitivity and respect, and we regard this information (especially any concerns or problems you raise with us) as confidential unless you tell us otherwise. 

Residence Life Team members work closely with each other as part of a team. In order to provide continuity of support (we work on a rota basis), and to ensure that we are providing the best support we can, we may need to share information between team members. This information is only shared on a need-to-know basis.

Passing information to other people

We will not pass on any personal or sensitive information about you (including information about your studies, or your address in residence) to your family or friends unless we have your permission. 

If family or friends contact us with questions about you, we will only discuss general topics with them (for example, giving details of support services available to help students) unless we have your permission to talk about your specific circumstances. 

We work very closely with other services providing support to students. Sometimes we may need to talk to a professional about your situation – for example, to make sure we are meeting your support needs, or to get advice on further help available to you. We are often able to do this on an anonymous basis, but if we need to pass on your details, we will seek your permission first wherever possible.

We do not routinely pass information you share with us to your tutors or anyone in your Academic College. If we are concerned that your studies are being affected by a personal issue, we will discuss this with you and seek your permission to advise your College that you may be in need of additional support. Where appropriate we are involved in the Health, Wellbeing & Fitness to Study Procedure

Exceptions to confidentiality

Very rare exceptions to confidentiality occur when:

  • We have good reason to believe that you or others may be at risk of serious harm.
  • We believe that you have committed or intend to commit a serious crime, or are required to provide information to the police as part of an investigation.
  • A member of the team would be liable to civil or criminal court procedures if information was not disclosed.

Wherever possible, we will discuss this with you before taking any further steps. Information passed on in these circumstances is kept to a minimum and only disclosed to relevant people on a need-to-know basis. 

Record keeping

We keep computer-based records of any issues you raise with us, so we can ensure that we have responded appropriately and provided the support you need. All personal and sensitive data that we hold is processed according to GDPR requirements.

The team also keeps records on our level of student contact. We use these records to produce statistical data on our service. No information about individual students is identifiable in this data.

Student Disciplinary Procedure

Members of the Residence Life Team have a role within the University’s Disciplinary Procedure – information relating to disciplinary matters will be passed on as detailed in the procedure. 

Questions

If you would like to discuss any queries relating to this statement, please contact residencelife@exeter.ac.uk

Come and join us for a fun evening of trivia - with free snacks on offer and great prizes to be won.

Events will be taking place at:

 

  • 23 January - Lopes
  • 28 January - Holland Hall
  • 31 January - Birks Grange

 

It's free to participate in the quiz nights, but you should book a place on our online store. Don't worry if you don't have a team already as we can help you find a team on the night!

Bristol square

Join us for a day trip to the vibrant city of Bristol. Spend the day however you like - this is a great chance for sightseeing, shopping and exploring local attractions. Coach tickets are priced at £10, available on our online store

Join us for a day trip to the exciting city of Cardiff. Spend the day however you like - this is a great chance for sightseeing, shopping and exploring local attractions. Coach tickets available on our online store for just £10.

Donkey square

This visit to Sidmouth Donkey Sanctuary is a fantastic chance to meet the animals and explore the beautiful natural surroundings - and you're welcome to bring along a picnic to enjoy while you're there. Tickets are just £7.50, available on our online store

Football square

Join us to watch Exeter City play at St James Park, playing Crawley Town. Tickets are available on our online store for just £7.50 - including a pre-match pint and pasty.

Stonehenge square

This trip is a great chance to visit Stonehenge, the famous stone circle - plus you'll get to spend the afternoon exploring the historic city of Salisbury. Tickets are available on our online store priced at just £15 - this covers all your coach travel, and your entrance fee to Stonehenge. 

Dartmouth square

This fantastic trip takes you on an old-fashioned steam train tour of the English Riviera from Paignton to Kingswear. You'll then take a quick trip on the ferry across the river to Dartmouth, where you'll have time to explore before returning to Exeter. 

Tickets are priced at just £15, which covers all your coach, train and ferry travel for the day. Book now on our online store

Eden square

Join us for a trip to the Eden Project, home to the world's largest indoor rainforest. You'll be free to spend the day however you choose - exploring the biomes, walking above the rainforest canopy, and finding out more about the natural world. Tickets are priced at just £15, covering coach travel and your entry to Eden - book now on our online store

The Residence Life Team at the University of Exeter