Urgent support
Emergencies
If there is an immediate emergency and you require the police, ambulance or fire services call 999.
In case of overdose you must seek immediate medical help by calling 999, even if you do not feel unwell.The effects of an overdose can be delayed by hours (even days) and can be fatal.
24/7 support
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If you are in Exeter, you can phone the NHS Urgent Mental Health Line, available 24/7 on 0808 196 8708 (free) or 0300 555 5000. You will be able to speak with a mental health professional and gain advice on the best course of care. If you’re not in Exeter, then you can find your local Urgent Mental Health Line by visiting the NHS website: https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline |
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Visit the A&E department of any hospital where you will be assessed and treated by the relevant health team. If you are in Exeter, the Royal Devon and Exeter Hospital (Wonford) is located on Barrack Road, Exeter, EX2 5DW. |
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If you are on campus or in Exeter, the University security team Estate Patrol can be contacted on 01392 722222. Estate Patrol is a mobile, response based service covering all aspects of security, safety and welfare for staff and students. |
Further out-of-hours support
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The Moorings @ Devon offers out-of-hours mental health support to anyone aged over 18 in the Devon area. They offer support from 10am - midnight, Monday-Friday, and 12 noon - midnight, Saturday and Sunday.
You can email or telephone the team for support. For more information please see: https://www.mhm.org.uk/the-moorings-devon Tel: 07990 790 920 Email: devonexeter.mhm@nhs.net |
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If you are living in University accommodation, the Residence Life Team, with an in-depth knowledge of the support and wellbeing services on offer at the University, can provide support via instant message from 6pm – 9pm every night here. |
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Nightline is a confidential listening and information service run by Exeter students, for Exeter students. From January, the service is available 8pm - 8am every night of term, for phone calls and Instant Messaging. - Email: listening@exeter.nightline.ac.uk - An instant messaging service all over the world is available on their website. |
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The Student Health Centre is the Doctor's Surgery/GP Surgery on Streatham Campus. GP surgeries are often able to offer on-the-day appointments which you can request if required, and the Student Health Centre can be contacted on 01392 676606. If you are registered with a different GP surgery, please contact them directly. |
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Call Estate Patrol, the University security service available 24/7 on 01392 722222. |
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If you are living in University accommodation, the Residence Life Team, with an in-depth knowledge of the support and wellbeing services on offer at the University. |
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Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address. |
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Shout is a free text service for anyone who is in crisis and needs immediate help. It can be accessed 24/7 from anywhere in the UK. Text ‘Shout’ to 85258 to start texting with a trained volunteer. |
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Samaritans provide a 24/7 confidential listening and support service where you are able to talk through your troubles and concerns in a safe and non-judgmental space. You can: Call: 116 123 Email: jo@samaritans.org |
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Papyrus provide confidential help and advice around mental health and suicide to young people and anyone worried about a young person. Their opening hours are 9am – 12am (midnight) every day, including weekends and bank holidays. You can: Call: 0800 068 41 41 Text: 07860039967 Email: pat@papyrus-uk.org |
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Student Space, a website created by Mental Health charity Student Minds to support students during the Coronavirus pandemic, offers 24/7 text messaging support. They also offer phone support and webchat support from 4pm – 11pm every day. |
If you are experiencing a medical emergency, urgent concern or significant distress, then we urge you to seek and access professional medical support in your current locality.
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Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address. |
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Befrienders Worldwide seeks to connect people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for suicidal thoughts. |
Wellbeing Services can offer limited remote support to students studying abroad, but please be aware that this is not for urgent use and there will be a wait-time for a response.
If you’re having thoughts about ending your life, then please tell someone.
- Help and support is available for you right now and is there for you 24 hours a day, seven days a week.
- Reach out, as there are people ready to support you – you don’t have to struggle alone.
- Remember too that feelings change over time and these can too, so you don’t have to decide anything right now. Why not wait and find out about the help and support that’s here for you?
If this is relevant to you, or you’re worried about someone else - please read our suicide support information.
If you have urgent concerns for a student who is suicidal and there is immediate threat to life contact the Emergency Services (999) and Estate Patrol on 01392 722222.
For further advice on urgent support please see the drop-down tabs above.
If you have current concerns for a student (not immediately life-threatening) please contact Wellbeing Services Welfare Team by completing the referral form. In this form you can share the situation, and leave a message stating you require a call back regarding a student of concern and who may be at risk. The Welfare team monitors these form responses between 9-5pm. Enquiries received after 5pm, at the weekends or on University closure days will not receive a response until the next working day.
A member of the team will get back to you in 2-3 hours. This service is available for both Exeter and Cornwall based colleagues, but Cornwall colleagues may require further direction to FxPlus Wellbeing Team.
We encourage all colleagues to do this, to enable adequate liaison and reassurance for you, and to ensure the student has accessed appropriate support services