Our SID advisors are your first point of contact for information on non-academic enquiries including:

• Accommodation
• Exams
• Fees and funding
• Graduation
• International student support
• Letters and transcripts and certificates

For full details including information on how to submit an enquiry, please see the dedicated SID webpage

The Finance Helpdesk is an internal helpdesk for queries about purchasing and budgets. We can help with 'how to...' queries on Finance Services processes and procedures:

• Ordering and paying for goods and services
• Approvals and approval pools
• Receipting
• University purchase cards
• Expenses
• Sales invoices
• Budgets and dashboards
• T1 access

Ways to get help with finance

• All our training guides and finance FAQs are in the PS Connect Portal
• Request support from the Finance Helpdesk using our Query Form
• Call us on 01392 726981- option 1, or internal extension 6981
• Quick Teams screenshare - book here

Research Applications

Research applications, costing and live grant queries should be directed to the cluster teams.

Supplier Helpline for invoice queries:

Tel: 01392 722777

Email: accountspayableenquiries@exeter.ac.uk

All queries should be routed to accountspayableenquiries@exeter.ac.uk. There is an auto filtering system in place on this mailbox; please use the following text in the subject of your email to facilitate quick processing.

• Supplier Amendments
• New Suppliers
• Payroll Forms
• Internal & External Payment Request Forms
• Supplier Invoice Queries
• Staff Invoice Queries
• Internal Escalation Queries
• On stop/legal notice
• Purchasing Cards
• International Payment Queries
• Advances

If escalation is required due to non response or non resolution on a query, this should be routed to the following people:

1st Escalation Accounts Payable Team Lead, Nicole Molyneux-Sandwith: n.molyneux-sandwith@exeter.ac.uk

2nd Escalation Accounts Payable Manager, Tracey Isaacs: t.isaacs@exeter.ac.uk

3rd Escalation Head of Financial Operations, Glenn Allen: Glenn.Allen@exeter.ac.uk

All Commercial Accounts Receivable queries should be sent to AccountsReceivable@exeter.ac.uk

All internal (University of Exeter) Student related queries should be sent to FeesAdmin@exeter.ac.uk

Students and associated third parties (Parent, Sponsor) are advised to direct all enquiries through SID - Full contact details can be found on the dedicated SID webpage

If escalation is required due to a non response on a query, this should be routed to the following people:

1st Escalation Financial Operations Team Lead (AR), Katie Huxham: K.Huxham@exeter.ac.uk

2nd Escalation Financial Operations Manager (AR), Matthew Slater: M.R.Slater@exeter.ac.uk

3rd Escalation Head of Financial Operations, Glenn Allen: Glenn.Allen@exeter.ac.uk

All queries should be routed to cashiers@exeter.ac.uk

If escalation is required due to a non response on a query, this should be routed to the following people:

1st Escalation Cash Operations Team Lead, Lesley Stone: l.d.stone@exeter.ac.uk

2nd Escalation Cash Operations Manager, Tracey Isaacs: t.isaacs@exeter.ac.uk

3rd Escalation Head of Financial Operations, Glenn Allen: Glenn.Allen@exeter.ac.uk

All general Student Funding queries should be sent to FundingAdmin@exeter.ac.uk

For Scholarship specific queries, please send to FinanceScholarships@exeter.ac.uk

Students and associated third parties (Parent, Sponsor) are advised to direct all enquiries through SID - Full contact details can be found on the dedicated SID webpage

If escalation is required due to a non response on a query, this should be routed to the following people:

1st Escalation Financial Operations Team Lead (SFT), Katie Huxham: K.Huxham@exeter.ac.uk

2nd Escalation Financial Operations Manager (SFT), Matthew Slater: M.R.Slater@exeter.ac.uk

3rd Escalation Head of Financial Operations, Glenn Allen: Glenn.Allen@exeter.ac.uk

Please contact your Faculty Financial Planning and Reporting team for queries about budget forecasting, planning for future budget changes and monitoring of budgets:

Please contact the Professional Services Finance Team for queries around ESR1 approvals and Professional Services journal requests:

The Procurement Operations team are responsible for all spend under £50,000. They re available to guide and assist you with all buying activity, including purchases requiring quotes (above £10,000), spot purchases (under £10,000), and manage systems (including the Advanced e-Marketplace, purchasing cards and Amazon Business). Please get in contact before you start your buying processes to allow the team to assist you.

Please contact the team by emailing Procurement-Operations@Exeter.ac.uk. You can also contact the team via Teams.

If escalation is required, please contact:

The team are split into two functions:

Faculty & Professional Services Facing Team

Reporting, Systems and Compliance Team

Strategic Procurement are a professionally qualified and experienced team that use the University’s values to ensure that value for money is at the heart of all purchasing decisions. The team use a category management approach to work proactively with a wide range of stakeholders in order to develop sourcing strategies for the procurement of goods, services and works, leading on all tendering above £50,000. It also provides an advisory service to the University on anything relating to procurement, such as value for money, legal compliance, risk mitigation and sustainability.