FAQs

Yes, you can pay your Tuition fees in instalments with different payment plans available. Details, including payment dates, are available in our How to pay tuition fees in instalments guide. 

Download our Automated payment: step by step instructions which will show you how to set up your payment plan via our online card payment portal.

You will need your (the student’s/applicant’s) nine digit Exeter student number and your (the student’s/applicant's) date of birth.

You can find your nine digit Exeter student number at the top of most correspondence from the University and on your Unicard. Please note, this number is different to your UCAS number, e.g.:

Your Name: XXXXXXX
Exeter student number: XXXXXXXXX
UCAS Personal ID:XXXXXXXXX
Programme name: XXXXXXXXXXXX

Example Undergraduate letter

Example Postgraduate letter

Anyone can make a payment, for example: student, parent, other family member, friend, sponsor, agent on behalf of the student. They will need your (the student’s/applicant’s) full name, nine digit Exeter student number and date of birth when making the payment.

Using our listed payment methods, you can make payments for:

  • tuition fees
  • tuition fee deposits
  • accommodation
  • other sundry fees, i.e. fines and exam fees

You can use all of our available payment options to pay your deposit. For all options, you will need your (the student's) nine digit Exeter student number and date of birth in order to do this.  For each option, you will be asked to enter what you are paying, for example, Tuition Fee Deposit. This will ensure that your payment is placed on your account correctly.

If you need to cancel an automated payment plan set up via a Recurring Card Payment, please raise an enquiry through SID, as the Accounts Receivable Team will need to cancel the plan.

You can check to see if a payment has been received by logging into your Online Student Statement and checking the balance.

Download our step-by-step instructions (pdf) Online Student Statement guide, which will show you how to view and navigate your student statement.

Payments will take different lengths of time to reflect on your online statement depending on the payment method:

  • Convera GlobalPay for students: Can take up to 10 working days for international bank transfers to be received by the University. Once received, the payment should reflect within 2 working days.
  • Flywire and Convera Online debit or credit card payments: Should show within 4 working days of the payment being made.

If your online payment has been unsuccessful please contact your bank or credit card provider as the University is not able to determine the reasons for payments being unsuccessful or declined.

If your payment does not show after 10 working days, then we would advise that you contact SID and provide them with the payment details, quoting your nine digit Exeter student number and name. We can then investigate the transaction.

If you have received an e-mail as your credit/debit card has now expired, or wish to change to a different card, please visit our dedicated 'Card update' webpage and follow the instructions to update your credit/debit card.

The University must adhere to banking regulations in relation to transactions with countries subject to sanctions as listed by the United Nations, the European Union, the United Kingdom and the United States (OFAC). Consequently, if you are from a sensitive sanctioned country as defined by the bodies listed, we can only accept payments from a UK bank account. Credit Card, cheque, bank drafts and bank transfers originating from a sensitive sanctioned country will not be accepted.

Once Flywire have received your payment, it will typically take 2 to 4 working business days for the payment to be processed and applied to your student account.

When selecting your preferred payment method, the total amount due will be clearly displayed next to each payment option.

The total amount for debit/credit card payments includes any processing fees charged by our payment partner, Flywire. Flywire will not impose any additional fees on top of the final amount confirmed when booking your payment. 

Please note, it is important to complete your payment using a debit/credit card denominated in the currency you have selected to pay in. If you use a dual currency card or a card denominated in a different currency other than what was selected as your payment method, your card provider may perform currency conversion, which will result in additional charges that are outside of Flywire's control.

Useful links

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