Internal Communications

The Internal Communications team delivers key information to University colleagues across our campuses, to ensure that staff are aware, engaged, and up-to-date with all the latest news and information. Our channels of communication include the University’s Weekly Bulletin, the VCEG-led Team Brief, and popular Rumourbuster, and we also maintain a network of key contacts in every service and College to ensure consistency and uniformity of message. In addition to internal communications, we also hold responsibility for communications on behalf of University stakeholders, including the Chancellor and Vice-Chancellor.

Our channels

  • The Weekly Bulletin is an e-newsletter that is issued to all university colleagues on a Monday. This channel aims to keep colleagues up-to-date on university news, training and events as well as celebrating team and project successes.
  • Team Brief is a monthly e-newsletter that is sent out to all colleagues during term time and keeps colleagues up to date with the University current and future position.
  • Rumourbuster is an opportunity for colleagues to address any rumours that they have heard at the University. Rumourbuster gives colleagues the opportunity to find out the facts and squash any untrue rumours.

Work with us

The Internal Communications team also acts in an advisory role for colleagues across the University, helping managers to develop their own communication strategies for projects. If you would like us to advise and work with you on a communications strategy then please contact the team internalcomms@exeter.ac.uk

Who we are

The Internal Communications team consists of dedicated Communications Managers who look after specific areas such as Campus Services, Global Engagement and Development and the Transformation Programme. The team is led by the Head of Communications and Stakeholder Relations, Lindsay Aitken who would be happy to help with any further queries that you may have.

Head of Internal Communications and Stakeholder Relations

Before joining the University of Exeter in September 2014, I held a number of senior communications roles at Musgrove Park Hospital in Taunton, most latterly as their Head of Communications. During my time at Musgrove, which spanned 10 years, I was responsible for internal communications, stakeholder relations, media relations, corporate publications, digital communications and crisis communications.

Before starting a career in communications, I worked as an event manager delivering a range of high profile events for third sector clients, and, prior to all of this, spent three enjoyable years at the University of Sheffield where I studied Politics.

I am a member of the Chartered Institute of Public Relations (CIPR) and in 2012 completed the CIPR diploma with distinction. My passion lies in internal communication and engagement and my final research project explored the quality of the relationship organisations have with their employees.

Outside of work, I love nothing more than spending time with my husband and our two children.

Email: L.Aitken@exeter.ac.uk
Phone: 01392 72 5746

Communications Manager

My role within the Internal Communications team is varied and I work across all types of digital and traditional communication channels covering all our campuses. My projects range from long term strategic campaigns including the Living Systems Institute, the launch of the University Strategy and the Diamond Jubilee programme of events, to more specific campaigns such as Honorary Graduate nominations, the University Community Day and key projects linked to our Estate Strategy. I also manage one of our key University communication channels; Rumourbuster.

I graduated with a BA Hons from the University of Exeter in Sociology and Media, and went on to work in a variety of roles within Devon and Cornwall Police over a period of ten years. This included PR and events management, operational communications, emergency planning, risk management, the co-ordination of multi-agency stakeholder groups, planning and strategic business change.

Outside of work I enjoy running, spending time with my daughter and sampling the delights of Exeter day and nightlife with friends and family.

Email: L.L.Littlechild@exeter.ac.uk
Phone: 01392 722307

Communications Manager (part time Mon – Weds)

My role includes corporate communications, managing channels including newsletters to staff, writing for the web, and project communications such as the Employee Engagement Survey and the Future Workplaces project. I have worked at the University since 2005, joining as the inaugural Press Officer for Arts, Humanities and Social Sciences before moving into an internally focused role.

Prior to coming to Exeter I was a Press Officer at the University of Birmingham; I graduated from there with a BSocSci Political Science and Sociology. I have worked in communications roles at the Arts Council, and in tourism and events. I gained a distinction in the CIPR certificate in Internal Communications.

I work part-time due to family commitments, and outside of work I enjoy exploring the South West and Spain in our camper van.

Email: Abigail.Dixon@exeter.ac.uk
Phone: 01392 72 5770

Communications Manager (part time Tues and Thurs)

I am a Communications Manager in the Internal Communication Team, with particular responsibility for Education and Student Engagement. My role involves keeping staff up to date with key corporate and service-wide messages whether through meetings, online channels or organised events.

After graduating with a degree in Government and Politics, I worked as an Account Manager with an education and training company, looking after large corporate clients such as the John Lewis Partnership, before moving into the media world. I joined Twofour Media Group working with clients ranging from Audi UK, and the British Heart Foundation, through to government departments such as the Home Office, Houses of Parliament and No.10 Downing Street. My 10-year Twofour career involved creating content for both the broadcast and corporate arena, and latterly focused on the education and government sector, delivering projects through differing media including online and broadcast, to meet client’s particular communications needs.

I have worked on a wide range of initiatives, as diverse as filming the Home Secretary one week, through to sawing a mini in half, to create a staff feedback hub for a BMW staff conference the next. I also had the pleasure of meeting an endless stream of ‘C’ list celebrities, a particular personal highlight being ‘the Crankies’.

I’ve worked at the University of Exeter for the last 4 years, and out of work have my hands full bringing up 2 boys, and keeping up with family and friends.

Email: S.L.Shorrock@exeter.ac.uk
Phone: 01392 72 5418

Communications Manager for Campus Services (part time Weds-Fri)

I am a Communications Manager within the Internal Communications Team and I provide a link between central communications and Campus Services – a large operational department with over 700 staff at the University. My role is to ensure key corporate messages are communicated to staff via appropriate channels as well as creating and implementing a range of integrated communication plans for the service, which range from the development of new student residences to staff change projects.

I graduated from the University of Swansea with a BA degree in Media Studies, after moving back to the South West I joined the University of Exeter’s Graduate Trainee Manager scheme in 2007. Following this I joined the conference and events team within the University as a Marketing Co-coordinator, before progressing to managing a small team. Our work involved presenting the University at national exhibitions, and creating a diverse range of marketing campaigns to attract external visitors to the University in order to generate revenue. In 2010 I became the Communication Manager for Corporate Services supporting a number of departments across the University from Sport to

Finance in their communication and web based activities before becoming the Communication Manager for Campus Services, and joining the central communications and marketing team in 2015.

Outside of work I enjoy running, spending time with my son and renovating our new home.

Email: a.j.ramsden@exeter.ac.uk
Phone: 01392 72 6374

Communications Officer

I am the Internal Communications Officer at the University, responsible for delivering core news and messages to staff across the University, and supporting the delivery of the Internal Communications Strategy.

I graduated from the University of Exeter with a Master’s Degree in Landscape Archaeology in 2009, before building up my skills in several voluntary positions in media and communications, including CBS News in London, the Plymouth Herald newspaper, and the RSPB Southwest press office in Exeter. This led me to a position as Communications Officer at Mid Devon District Council in Tiverton, where I worked on press stories, created the department’s ‘style guide’ and drafted the Council’s response to government consultation on the Publicity Code. In June 2013, I re-joined the University of Exeter as the Communications Officer for Academic Services.

Outside of work, I live in my hometown of Newton Abbot. My interests include reading, history, football, ice hockey, and the natural world.

Email: N.Turner2@exeter.ac.uk
Phone: 01392 725826

Internal Communications Assistant (Internal Communications & GED)

I am the Internal Communications Assistant at the University, this is a role which is shared between the Global Engagement and Development Team (GED) and the Internal Communications Team.

I graduated from the University of Bristol with a BA degree in French and Portuguese, which led me to undertake a number of marketing related internships in both South America and Asia. Following a two month internship in Beijing, I joined the University of Exeter in 2016 on a GBP placement, and then later secured a role with the Internal Communications Team.

Outside of work, I love planning my next adventure abroad, keeping fit and trying lots of new foods.

Email: F.V.Dadson@exeter.ac.uk
Phone: 01392 722025

GED Communications Manager

At Exeter I’m responsible for stakeholder communications with Global Engagement and Development (GED). I look after alumni communications including the annual magazine, website, social media and email newsletters, as well as supporting the philanthropy team with printed materials. I also write speeches for senior management to deliver at alumni events.

Prior to joining the University I headed up marketing operations for a technology company in Plymouth, managing a team of people to increase company profile, engagement and incoming enquiries, and previously looked after digital communications and campaigns for the NHS in Cornwall. In past roles I’ve also managed communications for the National Council for the Training of Journalists (NCTJ), where I had the opportunity to work with journalists from national press and broadcast media, and developed communications and training materials for automotive companies across Europe.

I have a degree in Banking and International Finance from CASS Business School in London, as well as professional digital marketing and management qualifications.

Email: e.clark3@exeter.ac.uk
Phone: 01392 722080

Communications Manager for Transformation

I joined the University in November 2016 in the role of Communications Manager in the Transformation Programme Team (fixed term), with responsibility for supporting a team of Project Managers delivering fast moving change projects, and communicating associated wider stakeholder messaging across the University.

I’ve worked as a Communication Manager for four years, previously for a nationwide provider of housing and care, and I have a 10-year background in sales and account/relationship management in the learning and development sector. I formerly worked as a hypnotherapist, and for 13 years as a freelance writer, covering boxing and martial arts for several publications, including ESPN and the Yorkshire Evening Post. I currently write and edit my own blog site.

I moved to Devon in March 2017 with my girlfriend and our two cats.

Email: p.concannon@exeter.ac.uk
Phone: 01392 723135