Residence receptions

Emergency and out of hours contact

Outside of your residence reception opening hours or in an Emergency, if you need support or have an urgent maintenance issue, please call our Estate Patrol team who are available 24 hours a day, 7 days a week*. Estate Patrol deal with matters of security and safety and can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.

The Estate Patrol contact telephone number is 01392 723999 – save this number into your phone now, in case you need it one day. Find out more on our residents information webpage.

Please review our Emergency leaflet which summarises the University's emergency procedures.

*Estate Patrol are only able to provide out of hours maintenance support to University of Exeter owned/managed residences. If you live in one of our Nominated residences please refer to the “Nominated residences” tab below.

Bridestowe House Reception

Bridestowe House Reception is part of UPP and covers the following residences:

  • Lafrowda
  • Rowe House
  • St German's (Chagford, Lydford, Christow and Widecombe)
  • Spreytonway

Address:

Bridestowe House
St German's Road
Exeter
EX4 6TL

The reception opening hours are: 8:00am-8:00pm, Monday to Friday.

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone. To report a fault you can also use Home at Halls app available via Google Play or the Apple store. We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging. 

Out of hours key return:

  • Lafrowda - A key drop-off point is available in the L Block laundry room located next to Bridestowe House reception
  • East Park - A key drop-off point in available on the wall of laundry located in B block
  • Spreytonway - A key drop-off is available on the wall of Spreytonway laundry

Estate Patrol can be contacted out of hours on 01392 723999.

Ross House Reception

Ross House Reception is part of UPP and covers the following residences:

  • Birks Grange Village Self Catered (F-Q)
  • Duryard
  • Moberly

Address:

Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GP

Please be aware that Creedy House is not managed by Ross House reception. Any queries please Email: care@exeter.ac.uk or call: 0300 555 0444

The reception opening hours are: 8:00am-8:00pm, Monday to Friday. 

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone. To report a fault you can also use Home at Halls app available via Google Play or the Apple store. We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging. 

Out of hours key return:

  • Birks Grange Village - A key drop-off point is available in the H Block laundry
  • Duryard - A key box on the wall of Duryard laundry
  • Moberly - A key box on the wall of Moberly laundry

 Estate Patrol can be contacted out of hours on 01392 723999.

Holland Hall Reception

Holland Hall Reception covers the following residences:

  • Clydesdale Court
  • Clydesdale Rise
  • Holland Hall
  • Holland Hall Studios
  • Mardon Hall
  • Nash Grove

Address:

Holland Hall
Clydesdale Road
Exeter
EX4 4SA

The opening hours are*: 8:00am-11:00pm, Monday to Sunday. 

* Receptions hours will vary during busy and vacation periods.

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone. We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging.

The reception team can be contacted via hollandhall@exeter.ac.uk The email account is monitored between 9am and 5pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside of Holland Hall reception.

 

Exeter Halls Reception

The Exeter Halls reception is located in Lopes Hall and covers the following residences:

  • Garden Hill House
  • James Owen Court
  • Lafrowda Cottage
  • Lopes Hall
  • Pennsylvania Court
  • Ransom Pickard

Address:

Lopes Hall
St German's Road
Exeter
EX4 6TH

The opening hours are*: 8:00am-8:00pm, Monday to Friday.

* Receptions hours will vary during busy and vacation periods.

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone.  We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging.

The reception team can be contacted via exeterhalls@exeter.ac.uk. The email account is monitored between 9am and 5pm, Monday to Friday.

Please note - all post and parcels for previous residents of Garden Hill House, James Owen Court, Lafrowda Cottage and Exeter Halls can now be collected from Lopes Hall between 8am and 8pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside of Lopes Hall Reception.

Radford House Reception, Rowancroft

Radford House Reception covers the following residences:

  • Nancherrow
  • Rowancroft
  • Rowancroft Court
  • Rowancroft House
  • Rowancroft Mews

Address:

Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP

The current opening hours are*: 8:00am-8:00pm, Monday to Friday. 

* Receptions hours will vary during busy and vacation periods.

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone. We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging.

The reception team can be contacted via email rowancroft@exeter.ac.uk. The email account is monitored between 9am and 5pm, Monday to Friday. 

Please note - all post and parcels for previous residents of Nancherrow, Rowancroft, Rowancroft Court, Rowancroft House and Rowancroft Mews can now be collected from Lopes Hall between 8am and 8pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside Radford House Reception.

Birks Grange Reception

Birks Grange Reception covers the following residences:

  • Birks Grange Village Catered (A-E)
  • Cook Mews
  • King Edward Court
  • Llewellyn Mews
  • St David's

Address:

Birks Grange Village
New North Road
Exeter
EX4 4PQ

The current opening hours are*: 8:00am-8:00pm, Monday to Friday. 

* Receptions hours will vary during busy and vacation periods.

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone. We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging.

The reception team can be contacted via email birksgrange@exeter.ac.uk. The email account is monitored between 9am and 5pm, Monday to Friday. 

Please note - all post and parcels for previous residents of Birks Grange, Cook & Llewellyn Mews, King Edward Court and St Davids can now be collected from Lopes Hall between 8am and 8pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: Please leave your key in the key drop-off box located outside the front door to the Birks Grange Central Block Reception.

James Owen Court Reception

Address:

James Owen Court
Sidwell Street
Exeter EX4 6SD

The opening hours are*: 8:00am-8:00pm, Monday to Friday. 

* Receptions hours will vary during busy and vacation periods.

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone. We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging. 

The reception team can be contacted via email jamesowencourt@exeterac.uk. The email account is monitored between 9am and 5pm, Monday to Friday. 

Please note - all post and parcels for previous residents of James Owen Court can now be collected from Lopes Hall between 8am and 8pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside of James Owen Court Reception.



East Park

East Park Reception 

Address:

East Park
Rennes Drive
Exeter
EX4 4GX

Telephone number:

01392 726666

The reception opening hours are: 8:00am-11:00pm, Monday to Sunday. 

To help keep numbers of visits to Reception to a minimum during this time please either email or telephone. To report a fault you can also use Home at Halls app available via Google Play or the Apple store. We are developing our virtual communications as well so we can continue to provide excellent customer service. Visits to Receptions are limited to collecting parcels, letters, keys and bike tagging. 

The reception team can be contact via eastparkreception@exeter.ac.uk 

Out of hours key return: A key drop-off box is located in the B block laundry.

Estate Patrol can be contacted out of hours on 01392 723999.

Nominated residences

Central Living

Address: 

74 Paris Street
Exeter
EX1 2JY

Telephone number:

+44 (0) 844 371 5649

Opening Hours:

Monday - Friday: 9:00am - 5:00pm 
Saturday and Sunday: Closed

Out of hours: Patronus Security – 07757425462 / 07734527364

Click here to visit the Central Living website.

 

Clifford House

Address: 

Clifford House
Stadium Way
Exeter
EX4 6AQ

Telephone number:

+44 (0) 01392 231090

Opening Hours:

Monday - Sunday: 24/7

Out of hours: 01392 231090

Click here to visit the Clifford House website.

 

Northfield-Unite

Address:

Northfield 
New North Road
Exeter EX4 4FB

Telephone number:

+44 (0) 01392 213566

Opening Hours:

Monday - Friday: 9.30am - 5:30pm
Saturday and Sunday: Closed. 

Out of hours: 0300 303 1611

Click here to visit the Northfield website.

 

Point Exe 

Address:

Brunel Close
EX4 4BT
Exeter

Telephone number:

+44 (0) 1392 213 545

Opening Hours:

Monday 9am-4:30pm
Tuesday to Friday 9am – 6:30pm
Saturday 9am – 4:30pm
Closed on Sundays

Click here to visit the Point Exe website.

 

The Depot:

Address: 

Bampfylde Street
Exeter
EX1 2FW

Telephone number:

+44 (0) 844 288 9924

Opening Hours:

Monday - Thursday 8:00am-7:00pm
Friday 9:00am – 5:00pm
Saturday and Sunday: Closed 

Out of hours:  Security Officer Number – 0844 288 9924 or 07833554591

Click here to visit The Depot website.