Contact us
We aim to be as accessible as possible to all our residents. Take a look below for the ways you can contact us.
Our postal address is: Accommodation Office, Northcote House, University of Exeter, The Queen's Drive, Exeter, EX4 4QJ.
- The Residence Life Team offer support, events and opportunities for students living in university residences to connect with others and wellbeing resources. Find out more on the RLT webpage and social media.
- You can email them at residencelife@exeter.ac.uk or book an appointment via their webpage.
- If you need immediate support outside these hours, please call Estate Patrol on 01392 723999.
|
Residence Operations (UoE residences only) |
01392 723762 |
With responsibility for:
|
|
|
Contracts and Residence Experience (CARE) Team |
01392 727030 |
With responsibility for:
|
Current Students
Student Information Desk (SID)
As a current student living in our residences, many day-to-day queries about your room or maintenance issues can be handled by your Residence Reception Team. For other queries, please log an enquiry through SIDOnline or via the web or app version of iExeter. You can find help on how to do this, plus current expected response times on the SID webpage.
Contacting us via SIDOnline often means that your query is dealt with more quickly by the correct team. However, you can go in person to the SID Forum Desk on the Streatham Campus or SID Info@St Luke's point at the St Luke's Campus.
Please check the SID webpage for details about the team's current opening hours.
Accommodation Drop-In sessions - Term time only
If you would like to meet with a member of the Accommodation Office to discuss any queries with your accommodation, we run drop-in sessions during term time between the following times:
- Welcome Week and Term one: Monday to Friday 10:00am - 3:00pm
Term two: Monday to Friday 11:00am - 3:00pm
Term three: Monday to Friday 11:00am - 1:00pm
Please go to the SID Forum Desk (Streatham campus) and ask to be added to the Accommodation queue.
Prospective Students
If you are a prospective student, have not yet registered as a student, or are a parent or supporter, please email us at ExeterAO@exeter.ac.uk.
If your enquiry is urgent or time-sensitive, or if you need additional assistance, please you can call the Student Information Desk (SID) team:
UK Tel: 0300 555 0444
International Tel: +44 1392 72 4724
Please check the SID webpage for details about the team's current opening hours.
Emergency and out of hours
- If you need support or have an urgent maintenance issue outside of your residence reception opening hours or in an emergency, please call our Campus Security team, Estate Patrol, who are available 24 hours a day, 7 days a week* by calling 01392 723999.
- Estate Patrol deal with matters of security and safety and can also help with arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.
- Our Emergency leaflet provides information on the University's emergency procedures.
- In an emergency, call the Emergency Services on 999.
*Estate Patrol can only provide out of hours maintenance support to University of Exeter owned/managed residences.
Consideration
We value our community of students, staff and supporters and aim to always be kind and treat everyone with dignity and respect.
We are here to support our students and help them feel welcomed into the University community. We may not always be able to give you the information or outcome that you want, but we are always working to the best interests of the students guided by appropriate policies and legislation.
In return, we ask that you treat our staff with the kindness and respect that they deserve, so that they feel valued and safe in the work that they are doing.
Complaints
We hope you will be happy with the service you receive while you are living with us. However, if you have a concern that you need to raise then our Concerns and Complaints page explains how best to route your query so that it can be dealt with by the appropriate team.
