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IT Helpdesk FAQs

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AV support

AV Support manage the AV services in centrally managed teaching rooms.

Contact us

Penryn Campus Service Desk

Monday - Friday
8.45am - 9pm. Please note 5.15pm - 9pm will be covered by Out Of Hours Support.

Saturday and Sunday
10am - 12.30pm and 1.30pm - 6pm

Tel: 01326 213822
Text: 07511 398329 and start your text with SD

Knowledge Spa, Truro

IT Support for Exeter staff and students based at the Knowledge Spa is provided by the FX Plus Service Desk

Quick Dial: #6135
Phone: 01326 213822
Twitter: @FalUoEIT

Exeter IT Helpdesk


Opening times:

09:00 - 17:30 Monday to Friday

AV Support

For all urgent AV, Video Conferencing and Learning Spaces‌ requests please go to the Learning Spaces Support pages - learningspaces

Student Information Desk (SID)


SID Desk

Level 0, Forum,

Opening times:

Our opening times vary - please visit the SID information pages for the latest times.

You can access help either online or on the phone, or by visiting the SID desks at Exeter campuses. SID Online, now including all IT support is available 24/7.

If you have an urgent IT issue outside of these hours or if you want to keep track of developments please follow @UofE_SID for service updates and queries.

Otherwise, please log an enquiry at and we’ll get to work on it.

Alternatively you can call SID on 0300 555 0444 (08:30 - 18:00 during term time and 09:00 - 17:00 in vacation periods.)

For students, we are your first point of contact for IT queries.