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If you need help, please contact Exeter IT

Off campus access with VPN

Off campus access with VPN

Off campus access with VPN

Off campus access with VPN

If you are a registered user of the University IT facilities, a Virtual Private Network (VPN) connection will allow you to access the University network from home or any other location with an internet connection. This will not work from within the University of Exeter network on campus.

When working remotely, please ensure you only use the VPN when necessary to ensure other users can continue working effectively.

You can still do the following without using the VPN:

  • Access Office 365 including Sharepoint - Use typical office software applications including Outlook, Word, and Excel
  • Access some University services remotely (eg web pages behind a login)
  • Communicate with colleagues using Skype for Business and Teams
  • Access your Shared Drive files through https://udrive.exeter.ac.uk

Accessing the VPN service: Aruba VIA software

University staff should use Aruba VIA (Virtual Internet Access) instead of Pulse Secure.

If you are a contractor using credentials beginning “vpn_[username]”, please continue to use Pulse Secure.

Software Center

The VIA VPN software is now available in Software Center. Follow the instructions below to install, or download our VIA VPN Software Center user guide.

  1. Type in 'Software Center' in the Windows search bar at the bottom left of your screen.
  2. From Software Center click on the Aruba VIA VPN Client.
  3. Click on 'Install'.
  4. Once the software has installed, a window will pop up asking you to Click to Connect.
  5. When you are prompted to download the VPN Profile enter 'remote.exeter.ac.uk' in the URL text box and click Download.
  6. Enter your University username and password when prompted to do so and proceed.

If you are unable to access Software Center or have a Mac, please use the download links below.

Windows devices

Please identify the operating system and the System Type (32 or 64 bit) that you have.

  • To find your System Type: on Windows 10, type 'System Information' in the search bar in the bottom left hand corner then look for the System Type on the window that opens up.
  • If you have Windows 7, then click Start, type 'System' in the search box, and then select 'System' in the Control Panel list. From here you can see whether you have a 32-bit or 64-bit version of Window 7 under System.
  • Now download the relevant instructions in the table below and follow them.

Apple devices

  • Please ensure you are using VIA version 3.1.6, available below.
  • You will need to use your Apple ID to download VIA from the App Store.

Linux devices

  • Please ensure you are using Pulse Secure for your VPN choice as currently we are not supporting Linux on VIA.
 

Operating System 

VIA Client Software

How to Connect to the VPN 
Windows 7 32bit

 Win 7 Aruba Via

 Instructions for VIA Windows 7
Windows 7 64bit  win 7 Aruba VIA - 64bit  Instructions for VIA Windows 7
Windows 10 - 32 bit  Win 10 Aruba VIA 32bit Instructions for VIA Windows 10
Windows 10 - 64 bit  Win 10 Aruba VIA 64bit Instructions for VIA Windows 10
Mac OS X

From Apple App Store

https://apps.apple.com/us/app/aruba-via/id1439900554?mt=12

Instructions for VIA MacOS



Pulse

The VPN is accessed from Pulse Secure through this link: https://vpnsecure.exeter.ac.uk/

Pulse Secure is a legacy system which regular University users should no longer use as their preferred method of accessing the VPN.

We are continuing to use Pulse for contractors using credentials beginning “vpn_[username]”, and users with Fixed IP addresses, who have been contacted directly.

If you need to access the VPN using Pulse please use the links below:

 

FXPlus Staff

University of Exeter staff based in Penryn should use the VIA service as outlined above.

FXPlus users have a separate VPN service, accessed through this link.

Please note that once you are logged in when accessing File and then My Docs, you will be asked to re-enter your username and password. If you are a student then you need to prefix your username with student\

When you connect to the University network via VPN, you are subject to the same regulations and conditions of use as when using the network on campus.

The VPN system will periodically require the installation of security updates or software upgrades, which may require users to update the VPN client software on their devices.

Web portal

If you are unable to connect to the VPN, an alternative way to connect to your shared drive is via the web portal

https://udrive.exeter.ac.uk

You will be able to access BOTH your U drive and Shared drive (N) from this site.