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Multi-factor authentication on the VPN

Off campus access with VPN

Off campus access with VPN

Off campus access with VPN

Off campus access with VPN

If you are a registered user of the University IT facilities, a Virtual Private Network (VPN) connection will allow you to access the University network from home or any other location with an internet connection. This will not work from within the University of Exeter network on campus.

When working remotely, please ensure you only use the VPN when necessary to ensure other users can continue working effectively.

You can still do the following without using the VPN:

  • Access Office 365 including OneDrive for Business and Sharepoint - Use typical office software applications including Outlook, Word, and Excel
  • Access some University services remotely (eg web pages behind a login)
  • Communicate with colleagues using Microsoft Teams and Zoom.
  • Access your Shared Drive files through
  • Access Windows Virtual Desktop

Accessing the VPN service: Aruba Virtual Intranet Access (VIA) software 

Multi-factor authentication

Exeter IT are in the process of rolling out MFA as a requirement to connect to the VPN. 

To use the University of Exeter VPN with MFA enabled you will need to complete these actions:

  1. Go to your Security information page for your account
  2. Ensure you have added one of these options as your multi-factor authenticator using the Add Method:
    • A phone number (enabling two-factor authentication when asked), or
    • The Microsoft Authenticator app
  3. Then set either Microsoft Authenticator - Notification or Phone - call as your Default sign-in method
  4. For more information and guidance visit the Digital Hub.

Software Center

The Aruba VIA VPN software is available in Software Center. Follow the instructions below to install, or download our VIA VPN Software Center user guide.

  1. Type in 'Software Center' in the Windows search bar at the bottom left of your screen.
  2. From Software Center click on the Aruba VIA VPN Client.
  3. Click on 'Install'.
  4. Once the software has installed, a window will pop up asking you to Click to Connect.
  5. When you are prompted to download the VPN Profile enter '' in the URL text box and click Download.
  6. Enter your University username and password when prompted to do so and proceed.
  7. Using multi-factor authentication: check your phone for a Microsoft Authenticator app notification or phone call. Please see the Digital Hub for more guidance on MFA for the VPN.

Note: for Windows users, the software is called Virtual Intranet Access (once installed). For MacOS users it is called Aruba VIA.

If you are unable to access Software Center or have a Mac, please use the download links below.

Windows devices

Please identify the operating system and the System Type (32 or 64 bit) that you have.

  • To find your System Type: on Windows 10, type 'System Information' in the search bar in the bottom left hand corner then look for the System Type on the window that opens up.
  • If you have Windows 7, then click Start, type 'System' in the search box, and then select 'System' in the Control Panel list. From here you can see whether you have a 32-bit or 64-bit version of Window 7 under System.
  • Now download the relevant instructions in the table below and follow them.

Apple devices

  • Please use the App Store link below.
  • You will need to use your Apple ID to download VIA from the App Store.

Android devices

  • Please use the Play Store link below.
  • You will need a Google account to download from the Play Store.

Linux devices

  • Please identify the relevant operating system from the list below & download the relevant client software. 

  • You will also need to download a certificate – link is also below. 


Operating System 

VIA Client Software

How to Connect to the VPN 
Windows 7 32bit

Win 7 Aruba Via

Instructions for VIA Windows 7
Windows 7 64bit win 7 Aruba VIA - 64bit Instructions for VIA Windows 7
Windows 10 - 32 bit Win 10 Aruba VIA 32bit Instructions for VIA Windows 10
Windows 10 - 64 bit Win 10 Aruba VIA 64bit Instructions for VIA Windows 10
MacOS and iOS

Apple App Store download link

Instructions for VIA MacOS

Play Store download link

Centos 64bit

 Centos 64 bit VIA 4.1.0

 Linux Certificate for VIA

 Installing VIA VPN on Linux Centos
Ubuntu 64bit

 Ubuntu 64 bit VIA 4.1.0

 Linux Certificate for VIA

 Installing VIA on Linux Ubuntu

Installing Aruba VIA VPN: instructional video

Cloud service for students based in China

Alibaba Cloud provides secure access to key University of Exeter online learning resources for students who have chosen to study remotely from mainland China.

Alibaba Cloud will enable secure access to platforms such as ELE, Microsoft 365, Zoom, LinkedIn Learning, and Teams as well as timetabling information.

If you are travelling to Hong Kong SAR, the UK or another country you will not need to use this service.

FXPlus Staff

University of Exeter staff based in Penryn should use the Aruba VIA VPN as outlined above.

FXPlus users have a separate VPN service, accessed through this link.

Please note that once you are logged in when accessing File and then My Docs, you will be asked to re-enter your username and password. If you are a student then you need to prefix your username with student\

When you connect to the University network via VPN, you are subject to the same regulations and conditions of use as when using the network on campus.

The VPN system will periodically require the installation of security updates or software upgrades, which may require users to update the VPN client software on their devices.