Documents FAQ's
Your documents will be printed by the Graduation team within 15 working days of you being awarded. At certain times of the year this may take longer.
Your documents will be posted via standard Royal Mail unless you purchase DHL within the allotted time.
Tracking is not provided with Standard Royal Mail posting.
Tracking is included with a DHL courier delivery.
For UK: 3-5 working days (Non tracked).
For Europe: 5-7 working days (Non tracked).
For the rest of the world: 5-10 working days (Non tracked).
If you have purchased DHL: 1-3 working days, this will include a tracking number.
You will receive an email asking you to register for your digital documents within 15 working days of being awarded. At certain times of the year this may take longer.
Unfortunately, you cannot download your documents from the portal, but you can share them with an employer or Higher Education providers. Please visit the following webpage student.exeter.ac.uk and see the following on how to do this:
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Log into the student portal and you should see 3 sections. “Documents”, “Profile”, “Connections”.
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Click “Manage” beside the “Connections” section.
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At the top right corner of the webpage, click the button “Add Connection”.
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You will then see a pop-up box asking you to type in the “Recipient Name”, “Recipient Email”, and an “Expiry Date”.
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Once you click “Send”, your third party will receive an email to register on the site and view your documents.
Please be aware that third parties cannot view your documents without registering. If your third party informs you that they have not received an email, please try to add the connection again.
All students who have been awarded after Summer 2021 are eligible for digital documents.
If you were awarded before summer 2021 then you are not eligible for Digital documents.
If you are a pre summer 2021 student, then please open a SID enquiry to find out what options can be provided.
All documents will be posted to your home address instead of issued at your Graduation Ceremony. Most students will receive their documents before Graduation and will be able to start using them on the next step of their journey.
Please note there is no collection of documents from the SID desk during the Graduation period.
Yes, your documents will be posted to you as soon as they are ready. This is usually within 15 working days of your award date.
Your documents will be processed as soon as possible after you are awarded as you know how important these documents are to you, unfortunately this means we are unable to provide you with any documentation until this process is complete.
If required, you can request an Award letter via SID with the category Letter Request then Award Letter. You must have been awarded before this can be requested.
You will receive your Interim transcript shortly after you have been awarded.
If you are soon to be awarded then please email graduationsuoe@exeter.ac.uk and request to have a Certified copy. This request must be submitted before the end of the 5 day deadline given in the “Important information to be reviewed” email, which will be sent when you are due to be awarded.
If this is after the above mentioned 5 day deadline and your documents have already been sent to you then you will need to open and SID enquiry requesting this but you will also need to purchase a new copy of your Certificate and Transcript via the online store
You can do so online by either enquiring through the SID Tab on iExeter or the Help & Support Tab on the iExeter Mobile app. Alternatively you can call SID Directly on 0300 555 0444(UK) or (+44)1392 724724(Internationally).
If you have lost your documents and need a new copies then you can purchase your Certificate and Transcript via the online store
If you have any questions about this then please email graduationsuoe@exeter.ac.uk
From September 2023, all students are sent an email before they are awarded titled “Important information to be reviewed”. This email is the final opportunity for students to check their personal details, including their full legal name and make any corrections if needed. If your details are wrong on your documents then you will likely have to purchase a new set of documents from the online store.
Pre September 2023, if your name is incorrect on your documents then please open a SID enquiry and inform us of this fact, we can then advise you of the different options.
If you would like to check or update your address before you are awarded, please amend your details in the iExeter Student Record System. If you no longer have access to your iExeter account, please contact us.
From September 2023, all students are sent an email before they are awarded titled “Important information to be reviewed”. This email is the final opportunity for students to check their personal details, including their full address and make any corrections if needed. If your documents sent to an incorrect home address as you did not update this within the given 5 day deadline, then you will likely have to purchase a new set of documents from the online store.
Pre September 2023, if your address is incorrect on your documents then please open a SID enquiry and inform us of this fact, we can then advise you of the different options.
Courier service is a recommended for the fast and secure delivery of your documents.
We highly recommend courier service for our international students as this expedites the delivery of your documents, in addition to providing full tracking in transit.
You can purchase courier delivery using via this link
If the link does not work then you can purchase courier delivery by following these steps:
- Go to store.exeter.ac.uk
- Click “Product Catalogue” on the left of the screen.
- Find “Transcripts and Certificates”.
- Click on “Courier Service”.
- Click on “Courier Delivery for New Graduates only”
Once you have purchased DHL, you will be asked to provide details such as your delivery address, student number, and enquiry number.
No, you do not need to inform us that your details are now correct.
You will receive an email when your documents have been sent.
A transcript of your time at the university, will be sent to your home address. If you have any questions about this, please contact us.