Graduation

Award documentation 

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phd student throwing hat with whole cohort on steps outside Great hall in exeter

Your documents and Your address

For more information on the documents you will receive use these links:
Transcript
Certificate

Your award documents will be posted to your home address.  

Please note we do not offer collection of documents. 

  • Once you have received your award email, your award will be conferred by the Vice-Chancellor. This process takes at least one week, after which your records will be updated to show that your award is ready to be processed.
  • When your documents are ready, this can take up to 15 working days, or longer at busy times of the year. We will then send you an email titled "Award Documents – Important Information to be Reviewed". This email will confirm your address held on the Student Record System (SRS), provide delivery options*, and confirm that your digital documents are available.
  • You have 3 days to check that your address is correct or make any changes in SRS. Please ensure your address includes your city, country, and postal code.
  • After the 3-day deadline, your documents will start their production journey. Your address cannot be amended after this deadline, and any late courier purchases will be refunded. If your documents have already been posted, you may need to purchase a new set of documents.
  • We will advise you when your documents have been posted if they are sent by Royal Mail. If you have purchased courier delivery, you will receive a notification from the courier.

*Your delivery options are: 

  • Royal Mail – no tracking
  • DHL Courier Delivery – (must be purchased in the 3-day window) and is trackable.  We strongly recommend this option for all international deliveries to ensure documents are received. 

Estimated delivery timescales once posted:

For UK: 3-5 working days (Non tracked). 

For Europe: 5-7 working days (Non tracked).  

For the rest of the world: 5-10 working days (Non tracked). 

If you have purchased DHL: 1-3 working days, this will include a tracking number.  

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Your name 

You are responsible for ensuring that your name is correct on your student record. If it is incorrect, you will need to either present your official identification and supporting documents (such as a deed poll or marriage certificate) at SID in the Forum (Streatham Campus), the Info Point in South Cloisters (St Luke’s Campus), or the Penryn Info Point in the Peter Lanyon Building (Penryn Campus).
If you are unable to visit in person, you can upload a clear photograph or scan of your identification documents through SID Online using the "Name Change" category. Acceptable documents include a deed poll certificate, birth certificate, marriage certificate, passport, or driving licence.

 

If you would like to check or update your address before you are awarded, please amend your details in the MyExeter Student Record System. If you no longer have access to your MyExeter account, please contact us.  

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FAQs

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All documents will be posted to your home address instead of being issued at your Graduation Ceremony. Most students will receive their documents before Graduation and will be able to start using them on the next step of their journey.

 

Please note it is not possible to collect your documents in person from campus.

Unfortunately, there is a process that needs to be followed after you have been awarded, which means we are unable to provide you with any documentation until the process is complete.

 

Interim transcripts for students who have not yet completed their programme of study are available via the Student Record System (SRS). 

Please note that transcripts cannot be issued if there is an outstanding balance owed to the University.

If you are soon to be awarded and require a certified PDF copy, please wait until you have received your original documents. Once received, you can purchase the Certified Copy Service through the online store and provide clear scanned copies of your documents as instructed.

The SID Team will verify, stamp and sign your documents before returning the certified copies by email as PDFs, or as hard copies, depending on your order. 

For further guidance please contact the SID Team. Alternatively, you can call SID Directly on 0300 555 0444(UK) or (+44)1392 724724(Internationally). 

If you have lost your documents and need new copies, you can purchase a replacement Certificate and Transcript through the University of Exeter Online Store.  You can also choose to add Courier Delivery for additional Certificates and Transcripts to your order, helping to ensure your documents reach you safely.

 

If you have any questions about this then please email graduationsuoe@exeter.ac.uk 

All students are sent an email before they are awarded titled “Important Information to be Reviewed.” This is the final opportunity to check and update your details, including your home address.
If your documents are sent to an incorrect address because your details were not updated within the 3-day deadline, you will need to purchase replacement documents from the University of Exeter online store. 
If your address is incorrect, please open a SID enquiry and let us know. We can then advise you on the options available.
If you have not received your documents and it has been over a year since you were awarded, you will need to purchase replacement documents through the University of Exeter Online Store. You can also choose to purchase Courier Delivery for additional documents at the same time to help ensure your documents reach you safely.

 

If it has been under one year and you have not received your documents, please email graduationsuoe@exeter.ac.uk for further assistance.

Please only purchase this courier option once you have been officially awarded and notified of the award.  Orders placed before you have been awarded may be refunded.

You can purchase courier delivery using this link.
 
If the link does not work then you can purchase courier delivery  by following these steps: 

  1. Go to store.exeter.ac.uk 
  2. Click “Product Catalogue” on the left of the screen. 
  3. Find “Transcripts and Certificates”. 
  4. Click on “Courier Service”. 
  5. Click on “Courier Delivery for New Graduates only” 

Once you have purchased DHL, you will be asked to provide details such as your delivery address, student number, and enquiry number. 

Courier service is recommended for the fast and secure delivery of your documents. We highly recommend a courier service for our international students, as this greatly expedites delivery and provides full tracking in transit. Please note that we are unable to track your documents once they have left us if you do not use a courier service, and any replacements will need to be sent via a different postal method.

All students who have been awarded after Summer 2021 are eligible for digital documents.   

If you were awarded before summer 2021,  you are not eligible for Digital documents.

You will receive an email with a link inviting you to register for your digital documents within 15 working days of being awarded. Please note that at certain times of the year, this may take longer.

You can register for your digital documents at University of Exeter - Digital Documents - Student | Account - Login. Please do not register in advance of receiving the email confirming that your digital documents are available, as this may cause you issues accessing the site.

If you have previously been awarded (since July 2021), you may already have registered using your Exeter email address. Please try logging in with that email address and use the ‘Forgotten Password’ option before attempting to register again.

Please note: Password reset emails can take up to one hour to arrive. Attempting to log in again before the full hour has passed may cause your account to become locked.

Unfortunately, you cannot download your documents from the portal, but you can share them with an employer or Higher Education providers. Please visit University of Exeter - Digital Documents - Student | Account - Login and follow the guidance below on how to do this:

  1.  Log into the student portal and you should see 3 sections. “Documents”, “Profile”, “Connections”. 
  2. Click “Manage” beside the “Connections” section.  
  3. At the top right corner of the webpage, click the button “Add Connection”.  
  4. You will then see a pop-up box asking you to type in the “Recipient Name”, “Recipient Email”, and an “Expiry Date”.  
  5. Once you click “Send”, your third party will receive an email to register on the site and view your documents.  

Please be aware that third parties cannot view your documents without registering. If your third party informs you that they have not received an email, please try to add the connection again.  

Please view our instruction document: Digital Certificates Web 3rd Party Portal

Please use this link to access the portal: https://verify.exeter.ac.uk/

If you have any questions about this then please email graduationsuoe@exeter.ac.uk.