Help and advice

If you have been affected by harassment, bullying, intimidation or discrimination there are a range of support services provided by the University, Students' Guild/FXU and external organisations who can help all students and staff. You may not know it, but you may have experienced a hate crime which is reportable to the police details are below.

Support for students in Exeter

In an emergency

If you need medical attention

If you need advice or to talk to somebody

  • Dignity and Respect Advisors - a team of trained University and Guild staff who provide a confidential service for those involved in cases of harassment or bullying.
  • Students’ Guild Advice Unit - support on various issues including with housing, money, academic concerns and welfare.
  • Nightline - a confidential and anonymous listening service, run by trained student volunteers from 8pm to 8am during term-time.
  • Residence Life Team - confidential support for students living in University accommodation.
  • Multi-faith Chaplaincy - providing a safe and confidential space to talk.
  • International Student Support - dedicated to advising and supporting non-UK students on all campuses.

If you need wellbeing support

Support for students in Cornwall

In an emergency

If you need medical attention

If you need advice or to talk to somebody

  • Dignity and Respect Advisors - a team of trained University and Guild staff who provide a confidential service for those involved in cases of harassment or bullying.
  • FXU Advice and Welfare - support on various issues including with housing, money matters, academic concerns and welfare.
  • Tell me - FXU's email service that provides advice and support for students and a third party reporting centre for hate crimes.
  • Nightline - a confidential and anonymous listening service, run by trained student volunteers from 8pm to 8am during term-time.
  • Living Support Team - confidential support for students living in University accommodation.
  • Multi-faith Chaplaincy - providing a safe and confidential space to talk.
  • International Student Support - dedicated to advising and supporting non-UK students on all campuses.

If you need wellbeing support

  • Wellbeing Team - University counselling and mental health support.
    • Time to talk - The Wellbeing Team's service for students who do not need specialist support such as counselling, but would benefit from a safe and structured opportunity to talk to someone.
    • Also see Self Help materials and mitigation process.

Support for staff

In an emergency

If you need advice

If you need wellbeing support

  • Care First - Care first provides confidential, impartial advice and support 24 hours a day, 365 days a year. They offer a counselling services and advice on a range of issues. The service is free for University of Exeter staff members and postgraduate research students to access. You don't need to ask permission from your line manager or supervisor before contacting Care first.
  • Occupational Health - Occupational Health can assist with mental health and disability support and offer a staff counselling service.

External support and advice

  • Bullying UK - a charity dedicated to supporting those who are experiencing bullying in the home, in education or in the workplace. They have a confidential helpline as well as a live online chat service.
  • National Bullying Helpline - dedicated to stamping out bullying and helping those who are, or have been bullied.
  • Devon Rape Crisis and Sexual Abuse Services - support and information about rape, childhood sexual abuse or sexual violence. They are a professional and confidential service which support you through coping with and recovering from what has happened. Devon Rape Crisis can also explain to you your options and rights in relation to the incident(s). Helpline: 01392 204174
  • The Mix - UK based support service for young people. You can find discussion boards and articles on a wide range of issues and talk to somebody online, on social media or on their free confidential helpline.
  • Samaritans - Samaritans provide confidential emotional support for anyone in need, no matter what you are experiencing. They can help you explore your options, understand your problems, or just be there to listen. The 116 123 number is free from landlines and mobiles and does not show up on phone bills. They also offer email and text support and you can visit the local Exeter branch.
  • Galop - Galop provides confidential and independent advice and support for LGBT+ people who have experienced sexual assault, abuse or violence.

Support and information about sexual abuse and assault

If you would like support around these issues, you may wish to contact one of the following organisations:

Hate Crime

Hate crime is against the law.

A hate crime is any crime perceived to have been motivated by hostility or prejudice. It can be committed against a person or their property based on:

  • Disability
  • Race or ethnicity
  • Religion or belief
  • Sexual orientation
  • Gender identity
  • or any part of someone’s personal identity

Hate crimes can include things like:

  • Being called names or other forms of verbal abuse
  • Being sent offensive letters, emails or text messages
  • Being attacked or threatened with violence
  • Having your property interfered with or damaged

If any of these things are happening to you, you should report them to the police and you can also report them to the university.

The university and the police take seriously reports of hate crime. We have a zero tolerance approach to hate crime and work together on this.

The police are committed to investigating all forms of hate crime. The university cannot report a hate crime to the police on your behalf but we can support you in making a complaint to the police.

If you are not sure if you have experienced a crime or not we would still encourage you to report it to the police or to talk to someone about this. Sometimes what you have experienced may not be a crime but if it is motivated by hostility or prejudice these are called hate incidents and these are also monitored by the police.

How do I report?

If it is an emergency where life is threatened, people are injured or offenders are nearby and an urgent response is required, ring 999.

You can report hate crime to the police in a number of different ways

If you do not wish to report to the police direct you can report through a third party who may also be able to provide help and guidance:

By reporting through a third party you can remain anonymous if you wish to but please read the guidance on the provider website about how to do this.

The university cannot report a hate crime to the police on your behalf but we can support you to make a report to the police. You can ask for this support when you report an incident informally or formally or through the Wellbeing Service or the Student Cases team.

You can read more about hate crime, how to report and details of third parties here https://www.devon-cornwall.police.uk/advice/threat-assault-abuse/hate-crime/