Courses and resources

Who is it for?

This programme is for you if you want practical help in analysing what is happening when you cross paths (or swords) with a 'difficult person' and you want some strategies for standing up for your rights without violating the other persons.

What is it about?

Modules 1 and 2 will cover.

- Processes for dealing with difficult behaviour.

- Assertiveness - self-assessment.

- Rights and responsibilities towards others.

- Assertiveness techniques.

What will I get out of it?

The programme is designed to promote fact-based, adult-adult relationships and to minimise the use of emotional leverage.

Course overview By the end of the two modules you should be able to.

1) Distinguish between anger, aggression and conflict.

2) Spot aggressive, assertive and passive behaviours.

3) Explain the results of each - long and short term.

4) Use transactional analysis to analyse behaviours.

5) Display awareness of your own natural level of assertiveness.

6) Operate according to a pattern of rights and responsibilities towards others.

7) Use various logical assertiveness techniques.

Is there anything I need to do before attending?

You should have attended module 1 first (http://www.exeter.ac.uk/staff/development/courses/coursedetail/?code=10001). Please note you that before attending the workshop you must have completed the pre-reading.

To access this please login to You e-Develop at http://www.exeter.ac.uk/staff/development/edevelop/ and click on the Course Resources tab for the list of course resources available - select the course you will be attending and follow the links to the pack(s).

Learning Provider: This course is administered by Staff Learning & Development, please contact SLD@exeter.ac.uk for any queries.