Courses and resources
Customer Service: Excellent Customer Service and You
About this course:
The course aims to validate what you already know about customer service and provide a useful refresher on the skills, behaviours and attitudes required.
The course examines who are our customers and how we can meet their service needs.
You will be encouraged to align this with the service that you are currently delivering and leave with an action plan of what you could do differently.
As a result of attending this course, you will be able to:.
- Describe what excellent customer service looks like in the University.
- Clearly identify all our customers.
- Understand why excellent service is important and where it fits into the strategy and ethos of the University.
- Understand the Psychology of Service and align this with your role.
- Identify ways that you can improve the service that you deliver.
Who should attend this course:
Staff who would like more understanding of the skills required to deliver excellent customer service and who are interested in exploring this beyond the obvious.
Staff who have not previously worked in customer facing roles.
The workshop is equally valuable for managers or non - managers and provides a useful perspective of service delivery in the University.
Tracy Francksen or Linda Banister of Red Door Coaching and Training Ltd.
What previous participants have said about the course:
"This course has reminded me what it is like to do a really good job".
"Made me re-think what I do when I talk to colleagues".
"I thought I was pretty good, but now I see I have some work to do".
This course is administered by People Development; please contact firstname.lastname@example.org for any queries.
|This course occurs on the following dates||
Please click here to book your place through iTrent Self Service.