Courses and resources

Customer Service: Working Together to Deliver Excellent Customer Service

Description

About this course:

This course aims to consolidate what you know about customer service - possibly after previously attending Excellent Customer Service and You.

The course focuses on how teams can be encouraged to work together to make excellent service delivery a way of working.

Learning outcomes:

As a result of attending this course, you will be able to:.

- Promote excellent service within the University more effectively.

- Identify ways of turning complaints into opportunities.

- Investigate ways of embedding excellent service in your team.

- Deploy best practice for delivering excellent service.

Who should attend this course:

Staff with previous customer service experience who want some tips on how to encourage their teams to deliver consistently good service and want to explore how to manage challenging situations whilst maintaining excellent service levels.

Presenter(s):

Tracy Francksen or Linda Banister of Red Door Coaching and Training Ltd.

www.reddoorcoachingandtraining.co.uk email contact: info@reddoorcoachingandtraining.co.uk.

What previous participants have said about the course:

"Red Door offer so many interesting pointers and reminders in their short course".

"I have taken away a number of ideas to help my team and, I must confess, myself too!".

"Friendly, considerate, refreshing".

Before the course:

You will be sent an email with detailed instructions on some tasks to carry out before attending.

Learning provider:

This course is administered by People Development, please contact peopledevelopment@exeter.ac.uk for any queries.

Details
DateLocationStartFinishCostTrainer(s)Places
13/05/2016 Streatham: Old Library Training Room 2 (Professional Development Suite) 09:30 12:30 Tracy Francksen 5
Book

Please click here to book your place through iTrent Self Service.
Please ensure you have permission from your line manager to attend.