Courses and resources

Who is it for?

All staff who lead or supervise a team and who have not had any prior management experience or development.

What is it about?

This is one of a cluster of workshops that comprise the Team Leader's Programme.

The programme is designed to give you a firm foundation in the skills and understanding needed to supervise and lead a team.

This particular workshop examines organisational objectives and how you can set SMART targets to aid effective planning and monitoring of the team's work.

What will I get out of it?

You will understand how to work within University guidelines to achieve team goals, understand how to plan and allocate work and understand how to monitor a team's performance against work targets and plans.

Specifically, at the end of the workshop you will be able to: - Identify an organisational policy that can have an effect on the planning and allocation of work.

- Give an example of a target or objective that a team is working to achieve.

- List the key stages when planning and allocating work.

- Describe how work is allocated to meet team objectives.

- Describe how to check that team members understand their allocated work.

- Outline a method to monitor the teams performance against the plan.

- Describe an action the team leader could take to rectify underachievement against the plan.

Course overview:

- Input on how organisational objectives link to faculty and department objectives and ultimately individual objectives.

- Explain the importance of SMART objectives and how these help in planning and monitoring work performance.

- Interactive exercises to help learners to develop skills in writing SMART objectives.

- Exploration of how and why conflicts might conflict and what actions a team leader can take to address these situations.

- Consider key policies and how these provide procedures to help team leaders to plan and monitor performance, e.g.

Performance Development Review.

- Input on the team theory and how teams evolve, including how a team leader can flex their style to meet the needs of the team.

- Use of Belbin questionnaire and discussion about how a team leader can use this model to improve team effectiveness.

- Key communication techniques to help team leaders to have presence when communicating instructions.

- Interactive exercise to practice communication skills.

- Monitoring methods including the use of one to ones, team meetings, Gantt charts, RACI.

- How to address performance which is below standard to prevent problems from escalating.

- Mini role plays to practice holding potentially 'difficult conversations'.

Is there anything I need to do before attending?

You must complete the pre-reading on You e-Develop: http://www.exeter.ac.uk/staff/development/edevelop/ under the ?course resources? tab.

You may also like:

We run a wide range of management development workshops and full programmes.

This one is part of the Team Leader?s programme which also features three other workshops: Developing yourself and others; Improving the performance of the work team; Coaching conversations in the workplace.

Book any or all of these through Trent Self Service.

Do I get a qualification?

Yes, if you register for the ILM Level 2 Award in Leadership and Team Skills.

Assessment:

This is carried out as part of the ILM Award and features a written assignment.

Previous attendees said:

"Having completed the training I realised I was able to help my own manager to improve the way they were managing the whole team!".

"Practical, punchy and immediately applicable.

Brilliant".

"Really useful: far more so than I thought it would be".

Learning provider:

This course is delivered by Lisa Hegan and Sandra Keith from our preferred supplier HRD.

The course is administered by Staff Learning and Development, please contact SLD@exeter.ac.uk for enquiries.