Courses and resources

Who is it for?

All staff who manage staff and who have 1-3 years of experience with some, little or no management development.

What is it about?

This is one of a cluster of workshops that comprise the Effective Middle Manager?s Programme.

The programme is designed to give you a firm foundation in the skills and understanding needed to manage others, including staff who supervise or lead a team.

This particular workshop explores the nature of problems, how to identify their solutions and make decisions about taking action.

What will I get out of it?

You will know how to describe a problem and how to gather information in order to decide how to solve it.

You will also know how to plan, monitor and review the implementation of your decision.

Specifically, at the end of the workshop you will be able to: - Describe a problem, its nature scope and impact.

- Gather and interpret information to identify possible solutions to a problem.

- Prepare a summary of the options providing facts and evidence.

- Apply a simple decision making technique to evaluate options to arrive at the best solution.

- Plan the implementation and communication of the decision.

- Describe which monitoring and review techniques could be used to evaluate outcomes.

Course overview:

- Definition of a problem and Objective setting.

- Problem solving techniques including brain storming and creative thinking.

- Cause and Consequence Mapping & Fishbone.

- Other tools: Pareto, Paired Analysis, Process Mapping, Paired Comparison, Why, Why Diagrams etc.

- Problem Statement grid.

- Defining Decisions and analysing decision making problems.

- Using statistics, charts, diagrams in interpreting and presenting data.

- Decision Making Options and Tools.

- Evaluating the Solution: progress review meetings, evaluation tools.

Is there anything I need to do before attending?

You need to identify a problem at work that needs to be resolved.

Think about what has caused this to arise and what the consequences are if it is not resolved.

You may also like:

We run a wide range of management development workshops and full programmes.

This one is part of the Effective Middle Manager?s programme which also features a number of other workshops.

These can all be found on our website .

Book any or all of these through Trent Self Service.

Do I get a qualification?

Yes, if you register for the ILM Level 3 Award (or Certificate) in Leadership and Management.

Assessment:

This is carried out as part of the ILM Award and features a written assignment.

Previous attendees said:

?The course has given me confidence in developing my career further?.

?Really made me think about what I do as a manager and how to be better?.

?Challenging but very enjoyable.

I didn?t know how much I didn?t know!?.

Learning provider:

This course is delivered by Lisa Hegan and Sandra Keith from our preferred supplier HRD.

This course is administered by Staff Learning and Development, contact SLD@exeter.ac.uk for enquiries.