Courses and resources

Who is it for?

All staff who manage staff and who have 1-3 years of experience with some, little or no management development.

What is it about?

This is one of a cluster of workshops that comprise the Effective Middle Manager?s Programme.

The programme is designed to give you a firm foundation in the skills and understanding needed to manage others, including staff who supervise or lead a team.

This particular workshop explores how you can agree and set objectives and performance standards and what to do about staff who fail to meet these.

What will I get out of it?

You will understand the value of assessing performance, know how to manage performance of individuals and understand the value of feedback in the workplace.

Specifically, at the end of the workshop you will be able to: - Describe the value of formal and informal performance assessment in the workplace.

- Explain the role of the first line manager in performance management.

- Identify ways to ensure fair and objective formal assessment.

- Explain how to set SMART objectives for a team member.

- Explain how to set performance standards for a team member.

- Explain how to measure performance against agreed standards.

- Explain the importance of feedback to improve performance.

- Describe how to give effective feedback.

- Identify potential areas of underperformance in the workplace.

- Identify causes for failure to meet agreed performance levels.

- Describe actions to restore performance to acceptable levels.

Course overview:

- Who are your stakeholders? - Refresher on SMART objectives and alignment of objectives with Organisational Objectives and Vision.

- Performance Equation.

- Performance standards and ways of measuring standards.

- Variances in performance and the conduct versus capability model.

- Case studies.

- Performance Counselling Meetings.

- ?I?d like a word with you? DVD.

- Group discussion.

- Reflection.

- Action planning.

Is there anything I need to do before attending?

No.

You may also like:

We run a wide range of management development workshops and full programmes.

This one is part of the Effective Middle Manager?s programme which also features a number of other workshops.

These can all be found on our website .

Book any or all of these through Trent Self Service.

Do I get a qualification?

Yes, if you register for the ILM Level 3 Award (or Certificate) in Leadership and Management.

Assessment:

This is carried out as part of the ILM Award and features a written assignment.

Previous attendees said:

?Every manager in the University should attend one of these .? ?Practical techniques and interesting theory?.delivered superbly and energetically.? ?I found the assessments incredibly useful for getting me to improve how I worked as a line manager.?

Learning provider:

This course is delivered by Lisa Hegan and Sandra Keith from our preferred supplier HRD.

The course is administered by Staff Leanring and Development, contact SLD@exeter.ac.uk for enquiries.