Courses and resources

This course is part of the Preparing for Senior Management Programme (ILM Level 4 Certificate) and Experienced Middle manager (ILM Level 4 Award).

Who is it for?

All staff who have had at least 3 years experience of managing others and (usually) who have some influence on operational direction including budgets.

Typically, the target audience will have undertaken some management development in the past.

What is it about?

This is one of a cluster of workshops that comprise the Experienced Middle Manager?s Programme.

The programme is designed to give you further insight into the middle management role and to provide a foundation for those who are considering career progression as a manager.

This particular workshop explores how you can agree and set objectives and performance standards and what to do about staff who fail to meet these.

What will I get out of it?

You will understand the specific responsibilities of middle managers in enabling the University to achieve its goals and understand how communication and interpersonal skills can affect your performance.

You will also be able to assess your development opportunities to improve your own managerial performance.

Specifically, at the end of the workshop you will be able to: - Describe the goals and objectives of the University - Evaluate the specific responsibilities of middle managers in enabling the University to achieve its goals - Evaluate how interpersonal and communication skills affect managerial performance - Evaluate strategies to overcome barriers to effective managerial communication and interpersonal skills - Assess your knowledge, skills and behaviour, and their effect on your managerial performance - Identify areas for personal development to improve your managerial performance - Produce a personal development plan to improve your managerial performance Course overview - Introduction to the nature and purpose of organisations and the role that mission and value statements play in articulating this to stakeholders.

- Interactive exploration of the University of Exeter Mission and Values and comparison to other HFE institutions and other non HFE organisations.

- Identification of stakeholders and the range of stakeholders the University has.

- Consideration of the impact these stakeholders have on the Mission and Values of the University and the objectives that flow from these.

- Comparison of faculty/department organisation charts and the type of structure prevalent at the University and consideration of the informal organisational relationships that can override the formal structures.

- Consideration of the benefits of the different organisation chart structures.

- Exploration of the levels of management within the University and the roles and responsibilities at each level.

- Consideration of the profile and job functions of middle managers within the University.

- Discussion with regard to the benefits of networking and the skills that are required to network.

- Interactive exercise to consider the difference between management and leadership.

- Discussion of John Adair?s Core Functions of Leadership model and analysis of the amount of time spent in each area.

- Input on the range of management styles including one systems approach and one contingency approach.

- Consideration of communication styles and the impact these may have on relationships.

- Input on the work of Albert Mehrabian?s research with regard to communication and discussion.

- Interactive exercise on the skills of questioning, active listening, non verbal communication and feedback.

- Consideration of the Equality Act and the communication challenges faced by those covered by the Act and for whom English is not their first language.

- Case studies to consider methods/procedures to overcome these difficulties.

- Reflective review of personal style and approach based on feedback sought.

Is there anything I need to do before attending?

Yes.

You need to seek feedback from your Line Manager, Peers and subordinates as to your communication style, presentation and so forth as directed in pre-course materials.

You may also like:

We run a wide range of management development workshops and full programmes.

This one is part of the Essential Middle Manager?s programme which also features two other workshops: Developing your leadership styles; Developing your individual mental toughness.

Book any or both of these through Trent Self Service.

Do I get a qualification?

Yes, if you register for the ILM Level 4 Award (or Certificate) in Leadership and Management.

Assessment:

This is carried out as part of the ILM Award and features a written assignment.

Previous attendees said:

?I enjoyed being challenged and put outside one's comfort zone.

I also think the group discussions and participation were good way of leaning and getting to know other learners?.

?I have learnt new management techniques which I will use and had time to reflect on best management practice?.

Learning provider:

This course is delivered by Lisa Hegan and Sandra Keith from our preferred supplier HRD.

The course is administered by Staff Learning and Development, contact SLD@exeter.ac.uk for enquiries.