Courses and resources

Who is it for?

All staff who lead or supervise a team and who have not had any prior management experience or development.

What is it about?

This is one of a cluster of workshops that comprise the Team Leader?s Programme.

The programme is designed to give you a firm foundation in the skills and understanding needed to supervise and lead a team.

This particular workshop focuses on team goals and techniques for helping you and your team to be clear about their goals and to meet them most effectively.

What will I get out of it?

You will develop an understanding of the organisational goals of your team and how to motivate team members to achieve these.

Specifically, at the end of the workshop you will be able to: - Outline the organisations requirements of the team in line with company policy.

- Outline the teams objectives in achieving organisational targets.

- Explain how the individual performance of team members affects the overall performance of the team.

- Identify indicators of underperformance in relation to own team.

- Explain the possible causes of underperformance.

- List actions that could be taken to rectify underperformance.

- Outline a recognised theory of motivation.

- Describe actions that can be taken to motivate own team and improve performance linked to a theory of motivation.

Course overview:

- Provide an overview of Exeter University's policies on performance management, attendance, conduct etc.

- Short case studies to help focus on how to identify performance issues and what immediate action to take.

- Input on the key principles of managing performance on a day to day basis and the importance of identifying the `gap?.

- Interactive scenario to apply learning, to experience what it is like to hold performance related conversations.

- Reflection on interpersonal behaviours that are helpful whilst meeting team members on a one to one basis.

- Use DVD `Performance Review? as a case study.

- Consideration of level of authority and accountability and how to plan work accordingly.

- An overview of key motivation theories and how these can be applied in practice.

- Discussion of what motivation techniques are within a team leader?s span of control, followed by generation of practical ideas to try at work.

- How to give feedback using feedback models ? including an interactive exercise to practice and then individual reflection on key learning.

Is there anything I need to do before attending?

No although you might want to have a look at the University's key policies on performance management (HR website).

You may also like:

We run a wide range of management development workshops and full programmes.

This one is part of the Team Leader?s programme which also features three other workshops: Developing yourself and others; Planning and monitoring work; Coaching conversations in the workplace.

Book any or all of these through Trent Self Service.

Do I get a qualification?

Yes, if you register the ILM Level 2 Award in Team Leading.

Assessment:

This is carried out as part of the ILM Award and features a written assignment.

Previous attendees said:

"...excellent discussion on differences of Team Leading across the University as a whole." "A fantastic keen facilitator...".

"I have rethought the way expectations are set and presented to the team.

Also I have come to understand how to give and ask for feedback in a more effective way."

Learning provider:

This course is delivered by Lisa Hegan and Sandra Keith from our preferred supplier HRD.

The course is administered by Staff Learning and Development, please contact SLD@exeter.ac.uk for enquiries.