Courses and resources

The workshop is to help you to improve the service that you offer customers with disabilities and specific needs.

To provide practical advice and guidance on providing a service to customers with specific needs.

Covering a range of sensory, mobility and learning disabilities, and concentrating on an individual's responsibility for effective communication, enhancing accessibility and delivering a high quality service to customers with special needs.

To also help identify responsibilities as a service provider under the Disability Discrimination Act.

Aims and Outcomes:

-You will recognise the benefits of providing excellent service to customers with disabilities.

-Identify your responsibilities as a service provider under the Disability Discrimination Act.

-Identify what customers with a disability need and expect.

-Adopt a positive approach to meeting these needs and expectations.

-Welcome customers with specific needs and communicate effectively with them.

-Identify ways in which you can improve accessibility where you work.

Training Provider:

Staff Learning and Development (sld@exeter.ac.uk)