Complaints and appeals

We recognise that from time to time you may not be satisfied with some aspect of the University’s service, or you may want to appeal against a decision made about your academic performance.

On these pages you will find information about the procedures for making a complaint or an academic appeal.

You can also find information about academic misconduct (plagiarism and cheating), student discipline, fitness to study and fitness to practice.

Student Complaints procedure

If you are dissatisfied with any aspect of your experience at the University or the services we provide we would like to know about it. These pages tells you what to do if you have a complaint about your experience at the University.

Academic Appeals procedure

The procedures here explain how to appeal against a decision made regarding your academic performance.

Academic Misconduct procedures

These pages explain how we deal with cases of alleged cheating, plagiarism or collusion.

Fitness to Practise

These pages present the procedure governing how we consider fitness to practice for professional programmes.

Health Wellbeing and Support for Study Procedures (HWSSP) – Exeter and Penryn Campuses (Formerly Health Wellbeing and Fitness to Study Procedure)

The pages here detail how we consider appropriate support where illness or other circumstances is affecting your ability to study.