You can book appointments and ask questions through the Student Information Desk. Access SID Online.

Make an Appointment

In order to make an appointment with the correct team, please choose a section from the drop down menu below.

Please note that Wellbeing Services can only offer support to students at the University. If you are a staff member, please see the Staff Wellbeing webpages.

If you would like to speak to a qualified practitioner about something that is affecting your mental and emotional health, contact us to book a Telephone Referral Appointment (TRA). This is a 15 minute conversation where you will be able to outline your concerns to a practitioner and discuss best next steps. To find out more about what happens after a TRA see our pages on Psychological Therapies Pathway.

If you are presently studying abroad please let us know this when requesting a Wellbeing appointment so we can book you into the most suitable appointment.

To book a TRA:

1. Login to SID online - select 'Book an Appointment,' hover over ‘Bookable Appointments’ and choose 'Wellbeing Telephone Referral Appointment'; an email will be sent to you confirming your appointment. Please check the availability of appointments by searching the current week and following week. Please be aware that when searching by date range, the results will list from latest appointment available to earliest.

2. Telephone the Wellbeing Centre on 01392 724381. Our receptionists will be happy to book you into a Telephone Referral Appointment.

3. Drop in to the Reed Mews Wellbeing Centre (building 15, 5E on the map) where our receptionists will be happy to book you in at a time that suits you. 

Please ensure the telephone details we have for you are up to date in the 'contact details' section of your student record available via iExeter (valid UK telephone numbers only). A clinical practitioner will ring you at the appointment time you have selected – please make sure that you are in a quiet and private space at the time of your telephone appointment.

To book an initial appointment to discuss an Individual Learning Plan (ILP), please see our booking an appointment page and complete our online form. If you have any difficulties completing the online form, or have any questions or concerns about the ILP process, please see our information about attending a drop-in session. For more information about this appointment and about ILPs, please see our homepage.

Please note, if you have any general queries about Wellbeing support you can book a Telephone Referral Appointment (TRA) with a practitioner from Wellbeing Services.

For appointments regarding a disability, specific learning difficulty or health concern.

All appointments for AccessAbility are booked through the Student Information Desk (SID). They will arrange you an initial appointment with an advisor where you will have the opportunity to discuss your needs in more depth.

To book an appointment:

1. Telephone SID on 0300 555 0444. The advisors will ask you a few questions to ensure you receive the correct support and will be happy to book you an appointment.

2. If you are unable to make a phone call, please email with a range of dates and times you will be available for an appointment. Please note in your email if you have specific contact needs that we should bear in mind.

3. Visit the SID desk in the Forum (building 3, 6G on the map) where the advisors will ask you some questions to ensure you receive the correct support and will book you an appointment.

Witnessing friend or loved one going through a troubling time can be stressful and upsetting. We are happy to offer a confidential consultation, which can help to clarify your concerns and decide how best to respond. A discussion with a member of the Wellbeing Services team can also help you to keep in mind your own limits and to know when to stop intervening.

If your friend or loved one is also a student, and wants to see a member of the team, they should contact us directly. By making his or her own appointment, they will feel more committed and involved, and will be much more likely to keep the appointment.

Timing and motivation are both factors in the effectiveness of our services. This means it is important that students book their own appointments and decide for themselves whether this is the right time to seek help.

If you are a student at the University of Exeter: 

We can offer you the same support as we offer to all other students. Please book a Telephone Referral Appointment to discuss the situation or call on the day for an urgent appointment.  

If you are a parent or someone who is not a student at the University of Exeter:

You can get in contact with us by calling the Wellbeing Centre on 01392 724381. The receptionist will take your name and phone number and ask a practitioner to contact you. 

If you are academic staff:

If you would like to refer a student to Wellbeing Services please let them know how to make an appointment or, alternatively, call us whilst they are with you to make an appointment.

Wellbeing services for staff are provided externally and information can be found on the University Staff Wellbeing pages.

Cancellation and Non-Attendance Policy

To help you get the most out of your support from Wellbeing Services, we encourage you to attend regularly and advise you complete the sessions agreed with your practitioner. We understand that sometimes other commitments may make attendance difficult – at the same time we want to make sure that our limited resources are used wisely so that others wishing to see us don’t have too long to wait. We therefore value your absolute commitment to the sessions we make available for you, and hope you will understand our need for a procedure around non-attended sessions. Please see our Cancellation and Non-Attendance Policy for more information.

Cancelling an appointment 

We ask you to give more than 24 hours’ notice for any cancellation or request to change an appointment. Whilst we believe it is your responsibility to keep scheduled appointments we will, whenever we can, also send you text reminder the day before your appointment. To cancel an appointment:

Telephone: 01392 724381 


Should you not attend (and give us no notice) it will be your responsibility to contact Wellbeing Services to rebook another appointment. Please be aware this may result in being placed back on a waiting list. You can contact us on the number and email address above.

Should you contact us to reschedule an appointment, we will aim to offer an alternative appointment depending on availability. We understand that sometimes appointments may need to be rescheduled due to other commitments; however, should you need to cancel more than two appointments, a practitioner may be in contact to discuss the suitability of our service at this time.

Mental Health Mentoring

For those receiving mental health mentoring funded by their DSA, the following rules also apply:

  • If you do not attend an appointment or cancel a session with less than 24 hours’ notice, the appointment will be counted as one of your DSA funded allocated sessions.
  • You will be asked to provide a reason for any non-attendance or cancelled appointments with less than 24 hours’ notice. The university is required to provide Student Finance with this information. Student Finance may contact you to discuss the reason for your non-attendance/cancelled appointments

Turning up late to appointments

If you turn up to your appointment late, the practitioner may decide that there is insufficient time to complete the session. It is likely that this session will also be counted as non-attendance and may count towards your allocated number of sessions. In the case of mental health mentor support this session will not be counted as non-attendance, but it will count as one of your allocated sessions.

If you require urgent or emergency support please click here.

Please be aware that availability and waiting times for all our services fluctuate according to the varying demands of the academic year.