Make an appointment

In an immediate emergency where you require the police, ambulance or fire services call 999. In case of overdose you must seek immediate medical help by calling 999, even if you do not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

If you have an urgent concern or are experiencing significant distress but it is not an emergency, you can contact Wellbeing Services reception and request a call back from the duty practitioner by calling 01392 724381. Please note that one outcome of this call may be that we refer you to other relevant services including your doctor and Emergency Services if appropriate. 

Please click here for further urgent support resources, including out-of-hours services.

Studying Abroad

If you are experiencing a medical emergency, urgent concern or significant distress, then we urge you to seek and access professional medical support in your current locality.  

Wellbeing Services can offer limited remote support to students studying abroad, but please be aware that this is not for urgent use and there will be a wait-time for a response.

• Befrienders Worldwide seeks to connect people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for suicidal thoughts.
• Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.

If you are concerned about your immediate safety or experiencing a mental health crisis, our Urgent Support pages will help you access the right support for your circumstances.

If you are presently studying abroad, Wellbeing Services can offer you support via a Single Advice Session (SAS). See more information on our Study Abroad page.

Book a Wellbeing Drop-In

To arrange an online or in person drop-in, please:

1. Complete this short form to help the practitioner prepare for your appointment.
2. Once you have completed the form, please check your university email for a link to book your online or in person appointment via SID online.

Online Appointments - will be offered via a Teams video call unless telephone preference is stated, but you can choose to have your camera off if you prefer.

In Person Appointments - will be offered on Streatham Campus at either Reed Mews Wellbeing Centre, Wellbeing at Mardon Hill, Reed Hall Hailey Wing. Please check the location when booking your appointment and report to the relevant building's wellbeing reception 5 minutes before your drop-in start time. The Streatham campus map can be found here: Streatham Campus map | Campuses and visitors | University of Exeter.

Our drop-in appointments take place Monday - Friday 09:00 - 16:00, and are released up to 7 days in advance. We aim to offer an appointment within 3 working days of your request but please be aware that, at busy times or where this doesn't fit with your timetable, we cannot guarantee this. There is always 24/7 support avilable via Togetherall which you can access online with your university email address.

If you have any concerns about completing the form or want to discuss booking an appointment, please contact Wellbeing Services on 01392 724381 or email wellbeing@exeter.ac.uk and one of our team will be able to help you.

If you are concerned about your immediate safety or experiencing a mental health crisis, our Urgent Support pages will help you access the right support for your circumstances.

The AccessAbility and Mental Health teams work together to support you if you require exam adjustments for a long-term health condition, mental health condition, or disability.

• We will discuss your current situation with you in a confidential and supportive space and explore how your health condition, mental health condition or disability impacts on your course and university life.
• Your advisor will create an Individual Learning Plan for you containing agreed-upon support such as exam and teaching adjustments, and this will be sent to relevant university staff so that your adjustments can be put in place.
• You can review and update your ILP at any stage of your course, but please be aware that deadlines apply when organising/updating exam adjustments. Please see more information here.

Booking an Appointment

To ensure we arrange the right appointment with the right person, please complete our appointment request form.

If you are unsure about completing this Appointment Request Form, or have any questions or concerns about accessing support, please give us a call, email us or attend one of our Quick Query Appointments.

If you already have an ILP in place and would like a further appointment to review any adjustments, or to discuss further disability advice and guidance, please email Accessability@exeter.ac.uk with the reason you are requesting this appointment. 

Exam adjustments deadline approaching?

If an exam adjustments deadline is approaching and you are unable to book an appointment in time, please ensure you have:

1. Submitted an appointment request form and declared your health/disability.
2. Uploaded relevant medical evidence to the form or sent your medical evidence to us via email at accessability@exeter.ac.uk (please note on the form if this is the case).

If we receive your form and/or medical evidence after 5pm on the deadline day, we cannot guarantee that your adjustments will be in place for the relevant exam period.

Accommodation adjustments due to a health condition, mental health condition, or disability

If you are a current student and require support for University accommodation adjustments due to a health condition, mental health condition, or disability (e.g. a ground floor room, an en-suite, a room with a hoist, a quiet residence) please get in touch with our AccessAbility or Mental Health teams as detailed in question 3 above. We can then liaise with the accommodation team on your behalf as appropriate.

If you are a prospective student who is not yet studying at Exeter, please contact us via our Prospective Student online form in order to organise your support before you arrive. We recommend you do this as early as possible.

An issue relating to your on-campus accommodation

If you live in on-campus accommodation, our Residence Life team is here to support you with any wellbeing issues related to your living situation. They run a daily online chat on their web page from 18:00 – 21:00, or you can email them at residencelife@exeter.ac.uk to request an appointment.  

An issue relating to your private accommodation

If you live in private accommodation, you can speak to the Student Guild Advice Unit for support and guidance on a number of housing related issues. You can email them at advice@exeterguild.com.

Book a Wellbeing Drop-In for general wellbeing support

Regardless of whether you are living on-campus or not, you are welcome to book a wellbeing Drop-In with Wellbeing Services to discuss the impact of your situation on your wellbeing. Please see question 2 above for further details.

If your mental or physical health or wellbeing is having an effect on your ability to study, or your studying is creating health problems for you, then our helpful and experienced Welfare Advisors (Education Support Advisors for Welfare, or ESAWs) are available to talk to you in a confidential and non-judgemental way about any issues you feel you may need support with.   

Welfare Advisors are available via each of the Info Points and offer advice and support, as well as signposting to specialist advice, support services, and self-help materials. This support is given through an initial Welfare Meeting or through the Health, Wellbeing & Support for Study (HWSS) process. 

Book an appointment with a Welfare Advisor (ESAW)

Advisors can offer telephone and online video appointments. You can contact your advisor by email using the appropriate address below:

Please note that:

• For any general queries relating to your academic study you should make contact with your personal tutor, then your College Info Point (or Doctoral College PGR Support Team for PGR students). 
• If you have a health condition, mental health condition, or disability we suggest that you also contact AccessAbility and/or the Mental Health team in order to discuss support options such as teaching and exam adjustments. Please see question 3 above for more detail.

If you are studying abroad, Wellbeing Services can offer you support via a Single Advice Session (SAS).

Please note that Wellbeing Services are unable to offer an urgent crisis appointment service to students who are not located in Exeter. If you require urgent medical attention, please seek medical support and/or contact emergency services in the area where you are located. Please see our urgent support page for further resources.

• Befrienders Worldwide seeks to connect people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for suicidal thoughts.
• Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.
  

We recommend that you contact us as soon as you can via our Prospective Student Online Form so that we can look to set up your support before your arrival, including exam adjustments, teaching adjustments and accommodation adjustments.

Please note that if you have been offered a place in Cornwall, you will need to contact the Cornwall Student Services Accessibility team to organise your support: studentservices@fxplus.ac.uk. You can find more information on their prospective process here.

If you are unsure how to get in touch with us, please give us a call on 01392 724381 or email wellbeing@exeter.ac.uk and we will be very happy to discuss your options with you. You can also use the live chat on this page between 14:00 and 16:00 every week day.

Witnessing a friend, loved one or student going through a troubling time can be stressful and upsetting. We are happy to offer a confidential consultation, which can help to clarify your concerns and decide how best to respond. A discussion with a member of the Wellbeing Services team can also help you to keep in mind your own limits and to know when to stop intervening.

If your friend or loved one is a student and wants to access support from Wellbeing Services, they should contact us directly. By making their own appointment they will feel more committed and involved, and will be much more likely to keep the appointment. 

Timing and motivation are both factors in the effectiveness of our services. This means it is important that students book their own appointments and decide for themselves whether this is the right time to seek help.

If you are a student at the University of Exeter

We can offer you the same support as we offer to all other students. Please book a Telephone Referral Appointment (see question 2 above) to discuss the situation or call on the day for an urgent appointment.  

If you are a parent or someone who is not a student at the University of Exeter

You can get in contact with us by calling the Wellbeing Centre on 01392 724381. The receptionist will take your name and phone number and ask a practitioner to contact you. 

If you are academic staff

If you would like to refer a student to Wellbeing Services please let them know how to make an appointment or, alternatively, call us whilst they are with you to make an appointment. Read more advice for staff supporting students.

Wellbeing services for staff are provided externally and information can be found on the University Colleague Wellbeing pages.

Cancellation and Non-Attendance Policy

To help you get the most out of your support from Wellbeing Services, we encourage you to attend regularly and advise you complete the sessions agreed with your practitioner. We understand that sometimes other commitments may make attendance difficult – at the same time we want to make sure that our limited resources are used wisely so that others wishing to see us don’t have too long to wait. We therefore value your absolute commitment to the sessions we make available for you, and hope you will understand our need for a procedure around non-attended sessions. Please see our policy for more information.

Cancelling an appointment

We ask you to give more than 24 hours’ notice for any cancellation or request to change an appointment. Whilst we believe it is your responsibility to keep scheduled appointments we will, whenever we can, also send you text reminder the day before your appointment. To cancel an appointment:

Telephone: 01392 724381

Email: wellbeing@exeter.ac.uk

Should you not attend (and give us no notice) it will be your responsibility to contact Wellbeing Services to rebook another appointment. Please be aware this may result in being placed back on a waiting list. You can contact us on the number and email address above.

Should you contact us to reschedule an appointment, we will aim to offer an alternative appointment depending on availability. We understand that sometimes appointments may need to be rescheduled due to other commitments; however, should you need to cancel more than two appointments, a practitioner may be in contact to discuss the suitability of our service at this time.

Mental Health Mentoring

For those receiving mental health mentoring funded by their DSA, the following rules also apply:

If you do not attend an appointment or cancel a session with less than 24 hours’ notice, the appointment will be counted as one of your DSA funded allocated sessions.
You will be asked to provide a reason for any non-attendance or cancelled appointments with less than 24 hours’ notice. The university is required to provide Student Finance with this information. Student Finance may contact you to discuss the reason for your non-attendance/cancelled appointments

Turning up late to appointments

If you turn up to your appointment late, the practitioner may decide that there is insufficient time to complete the session. It is likely that this session will also be counted as non-attendance and may count towards your allocated number of sessions. In the case of mental health mentor support this session will not be counted as non-attendance, but it will count as one of your allocated sessions.