Microsoft outage updates
A global Microsoft outage is affecting our systems including Outlook - this disruption may prevent students and colleagues from sending or receiving emails, accessing shared files or using calendar features until this is resolved.
While this disruption continues, please do not use personal email solutions to transfer sensitive data. This is essential to ensure we meet our data protection and information security obligations.
We will continue to provide updates on this page as the situation develops.
Latest updates
Update: 14:35 – There is currently no official resolution from Microsoft, however we are seeing early signs of recovery across email, shared documents and calendar features.
Please be aware that there is still a backlog, so you may continue to experience delays as systems catch up.
Be aware of phishing attacks
Cyber criminals may take advantage of the situation to launch phishing attacks which could come in the form of emails, text messages or phone calls impersonating Microsoft or IT colleagues. Please do not click on suspicious links, unexpected attachments or share your password/MFA verification codes. Please report anything suspicious using the 'Report' button in Outlook or to IT through the usual channels. Further updates will be provided as the situation progresses.
Update: 12:10 – some email traffic has started, however, this remains slow and not all emails are accessible. The disruption is on-going.
Please be vigilant to phishing attempts as these type of incidents can be exploited. Be cautious of expected emails, particularly those requesting details or action and report anything suspicious to the IT Service Desk.
Update: 11:55 - Microsoft is currently investigating an issue affecting access to a number of Microsoft 365 services.
Email is currently unavailable. Users may also experience issues with other Microsoft services including:
- Teams
- SharePoint
Microsoft has identified increased load across parts of its infrastructure and is working to restore normal service, including redirecting traffic and repairing affected infrastructure.
There is no need to report individual instances to the IT Service Desk at this time.
Microsoft is continuing to investigate the issue, and we provide updates when more information is available.